Dilenia Santos
Union City,NJ
Summary
Adaptable Lead Sales Associate eagerly anticipating new challenges and opportunities for growth and contributions with dynamic sales team. Driven to go above and beyond to exceed team and corporate sales goals.
Punctual employee touting terrific merchandise display and mentoring skills thanks to extensive sales and team leadership abilities. Personable, reliable, and dedicated.
Overview
4
4
years of professional experience
2019
2019
years of post-secondary education
Work History
Holding operations specialist
Nitro
North Bergen, Nj
10.2025 - Current
- Coordinated daily operations to enhance workflow efficiency.
- Supported team in implementing process improvements and best practices.
- Implemented quality control measures to maintain operational standards.
- Developed and maintained an efficient process for tracking inventory levels, ensuring accuracy of data.
Lead Sales Associate
BergenLogistics
North Bergen, New Jersey
02.2023 - 04.2025
- Led team in daily sales operations and customer service initiatives.
- Assisted customers with product selection and purchase decisions.
- Maintained accurate stock levels and organized product displays.
- Utilized point-of-sale system for transactions and customer data entry.
- Resolved customer inquiries and issues in a timely manner.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Provided customer service to ensure satisfaction.
- Supervised a team of sales associates on daily tasks and operations.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Assisted customers with online ordering inquiries or problems.
- Reduced process lags by training employees on best practices and protocols.
Label Coordinator level II
Premio Foods
Union City, Nj
01.2022 - 02.2024
- Coordinated logistics and inventory management for food production processes.
- Supported cross-functional teams in executing operational plans and strategies.
- Organized schedule and resources for food safety compliance audits.
- Assisted in training new staff on operational procedures and safety protocols.
- Communicated effectively with team members to address operational challenges.
Education
Hudson County Community College
Union city , NJ 06.2025 - 12.2025
Colegio Evangélico Evelino A. Norman
Dominican Republic , SamanaSkills
- Customer service
- Team leadership
- Inventory management
- Effective communication
- Problem resolution
- Employee training
- Logistics coordination
- Bilingual
- Shipping and receiving
- Flexible schedule
- Inventory and stocking
- Teamwork and collaboration
- Persistent and resilient
- Customer care
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Holding operations specialist
Nitro
10.2025 - Current
Hudson County Community College
06.2025 - 12.2025
Lead Sales Associate
BergenLogistics
02.2023 - 04.2025
Label Coordinator level II
Premio Foods
01.2022 - 02.2024
Colegio Evangélico Evelino A. Norman