Dilia Urbaez
Summary
Motivated professional with experience in human resources, retail, and hospitality. Skilled in training, payroll, customer service, and team support, with strong bilingual communication (English/Spanish). Currently applying sales expertise at Nike while pursuing a Hospitality & Tourism Management degree, bringing both hands-on experience and academic knowledge to drive results.
Overview
8
8
years of professional experience
Work History
Store Associate
Nike Factory Outlet
03.2025 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated cash register efficiently, processing transactions accurately and promptly.
- Maintained store organization and cleanliness, ensuring a welcoming environment for customers.
- Stocked shelves regularly, ensuring product availability and optimal merchandising standards.
Human Resource Specialist
NYARNG - JTF Asylum Resource Support
10.2022 - 01.2025
- Maintained a consistent provision of accurate information, updated daily Personnel Status Reports for over 2,500 service members at any given time, to keep management current on mission metrics.
- Audited staff members' time and attendance to correct issues, and provide accurate timesheet information for payroll processing.
- Ensured accuracy in financial records by reconciling accounts and preparing detailed reports for processing with the New York State Comptroller.
- Prepared and maintained materials, schedules, and documentation to conduct training for key administrative personnel across seven mission sets throughout New York State; provided clear information on regulations and procedures.
Education Facilitator
Kids Peace
08.2022 - 03.2023
- Conducted valuable life skills workshops, empowering children from ages of 10-18, with tools needed for independent living after transitioning out of the shelter setting
- Maintained CPR and First Aid certifications to ensure preparedness for emergency situations during lessons.
- Contributed to the establishment of a supportive and inclusive atmosphere within the shelter through active listening and empathetic engagement with clients
- Worked closely with case managers in administering fair intake, admission and diagnostic assessments to determine adequate placement per education levels
Pharmacy Associate
Express Care Pharmacy
06.2022 - 08.2022
- Provided essential administrative support to pharmacists, including managing insurance claims and coordinating communication with healthcare providers.
- For unit-dose medications, performed final review of medication when prepared by another technician, to be dispensed to inpatient areas, and fulfilled orders independently without secondary review when necessary
- Precisely maintained OTC and pharmacy inventory, properly documenting and disposing of expired products
Emergency Response Operations Specialist
NYARNG - JTF COVID-19 Response
11.2020 - 05.2022
- Adhered to strict HIPAA and New York State Department of Health regulations while operating at multiple COVID-19 vaccination sites and supply warehouses across the Upper Region of New York State
- Maintained detailed records and documentation for each delivery of Personal Protective Equipment (PPE) exceeding 65,000 units per week in accordance with NYS OGS standards; ensuring accuracy for reporting purposes and stock management
- Maintained order among crowds and enforced safety and security standards for the site access; facilitated the timely administration of the Pfizer COVID-19 vaccination for over 3,500 individuals.
Retail Sales Associate
Ann Taylor
09.2020 - 11.2020
- Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits
- Maintained store cleanliness, product displays and product functionality to attract customers and increase sales
Assistant Store Manager
The Loft
08.2019 - 03.2020
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Increased sales revenue by implementing effective sales strategies and building strong customer relationships.
- Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
- Trained and mentored new staff, fostering team development and enhancing customer service skills.
Advocate, Judge, Jury
Harlem Youth Court
09.2017 - 06.2018
- Contributed directly towards reducing youth recidivism rates by providing ongoing support during the transition back into society. Assisting with educational and employment support to prevent further conflict with the justice system
- Played a vital role in shaping young minds through consistent encouragement, guidance, and advocacy on their behalf; promoted parental involvement via meetings and workshops designed to strengthen family bonds while supporting youth development endeavors concurrently
- Led advocacy initiatives to promote client rights and access to resources.
Education
Bachelor - Hospitality And Tourism Management
Fairleigh Dickinson University
Teaneck, NJBachelor of Arts - Liberal Arts
SUNY Purchase
03.2022
Skills
- Skilled in using Microsoft Office tools
- Human resources assistance
- Onboarding and orientation
- Personnel management
- Document confidentiality management
- Diversity and inclusion
- Training and mentoring
- Performance analysis
- Strong organizational skills
Languages
Spanish
English
Timeline
Store Associate
Nike Factory Outlet
03.2025 - Current
Human Resource Specialist
NYARNG - JTF Asylum Resource Support
10.2022 - 01.2025
Education Facilitator
Kids Peace
08.2022 - 03.2023
Pharmacy Associate
Express Care Pharmacy
06.2022 - 08.2022
Emergency Response Operations Specialist
NYARNG - JTF COVID-19 Response
11.2020 - 05.2022
Retail Sales Associate
Ann Taylor
09.2020 - 11.2020
Assistant Store Manager
The Loft
08.2019 - 03.2020
Advocate, Judge, Jury
Harlem Youth Court
09.2017 - 06.2018
Bachelor of Arts - Liberal Arts
SUNY Purchase
Bachelor - Hospitality And Tourism Management
Fairleigh Dickinson University
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