Diliana Martinez
Houston,Texas
Summary
Positive, detail-oriented, attentive, computer savvy office assistant relied on by executives and cross-functional teams as a problem solver and provider of multifaceted administrative support. Proven facilitator of smooth operations, successful project management, and exemplary customer service.
Overview
6
6
years of professional experience
Work History
ORDER ENTRY
BUILDERS FIRST SOURCE
04.2021 - Current
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Conduct searches to find needed information, using such sources as the Internet.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Create, maintain, and enter information into databases.
- Inventory and order materials, supplies, and services.
- File and maintain records.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
INSURANCE AGENT
STATEFARM INSURANCE
06.2019 - 04.2021
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Customized insurance packages to client needs, enhancing customer satisfaction and loyalty.
Education
High School Diploma -
SPRING WOODS HIGH SCHOOL
HOUSTON, Texas05.2014
Skills
- Communication Skills
- Organization
- Adaptability and Flexibility
- Team player
- Work great under pressure
Timeline
ORDER ENTRY
BUILDERS FIRST SOURCE
04.2021 - Current
INSURANCE AGENT
STATEFARM INSURANCE
06.2019 - 04.2021
High School Diploma -
SPRING WOODS HIGH SCHOOL
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