Diliara Akhmetkhanova

Manage an Airbnb property in the Alki Beach neighborhood, overseeing all aspects of short-term rental operations to ensure guests have a seamless and enjoyable stay. I focus on maximizing guest satisfaction, operational efficiency, and business growth.
Key Responsibilities:

Guest Experience & Communication
-Provide prompt, professional communication before, during, and after guest stays
-Ensure smooth check-in and check-out processes with clear instructions and support
-Address guest inquiries, concerns, and special requests in a timely manner to enhance their experience

Property Maintenance & Cleaning Management
-Oversee a cleaning team to ensure the property is maintained to high cleanliness and hygiene standards
-Conduct regular inspections to ensure the property remains in optimal condition
-Manage repairs, upgrades, and maintenance schedules

Inventory & Supply Management
-Ensure the property is fully stocked with essential supplies, including toiletries, linens, and kitchen items
-Track and replenish inventory to avoid shortages and maintain a premium guest experience

Booking & Revenue Optimization
-Manage listings across multiple platforms (Airbnb, Booking.com, VRBO, etc.) to maximize visibility and bookings
-Implement dynamic pricing strategies to optimize occupancy rates and revenue
-Monitor market trends, competitor pricing, and seasonal demand to adjust rates accordingly

Operations & Business Growth
-Develop and refine house rules, guest manuals, and checklists to streamline operations
-Use guest reviews and feedback to continuously improve the property and services
-Stay up-to-date with local regulations and compliance requirements for short-term rentals

Airbnb Host Training & Consulting
-Offer private training sessions for new Airbnb hosts, guiding them through the setup, management, and optimization of their short-term rental properties

As Operations Manager, I oversee daily operations, team leadership, and strategic planning to maintain the studio's reputation as a premier destination for nail care. My role combines operational efficiency with a focus on delivering exceptional customer service, driving growth, and ensuring financial sustainability.
Key Responsibilities:
Operational Oversight
-Manage day-to-day operations, including optimizing appointment scheduling and ensuring smooth workflow for technicians and support staff
-Maintain adequate inventory and ensure adherence to high standards of organization and quality in all aspects of the studio’s operations

Customer Experience Management
-Prioritize delivering exceptional customer service by overseeing client interactions, ensuring professionalism, and resolving escalated concerns promptly
-Implement improvements based on customer feedback to continually enhance the guest experience

Marketing & Growth
-Collaborate with marketing teams to drive promotional efforts, implementing campaigns, loyalty programs, and seasonal offers to attract and retain clients
-Contribute to brand strategy to maintain the studio’s competitive edge in the marketplace

Financial Oversight
-Track and analyze key financial metrics, identifying areas for cost optimization while maintaining the quality of services
-Provide actionable insights to improve profitability and ensure the studio’s financial sustainability

Compliance & Standards
-Uphold strict compliance with health and safety regulations and industry standards
-Stay informed on industry trends and best practices, implementing innovative techniques to elevate the studio’s services

Strategic Planning
-Collaborate with ownership to identify growth opportunities, such as expanding services or introducing new technologies
-Align daily operations with the studio's long-term vision and business goals

Technology Integration
-Oversee the effective use of scheduling software, point-of-sale systems, and customer management tools, leveraging technology to streamline operations and enhance client satisfaction

As Manager, I was responsible for overseeing both weekend market operations and daily studio functions. My role involved ensuring seamless customer experiences, managing logistics for events and studio activities, and contributing to brand promotion and staff development.

Key Responsibilities:
Weekend Market Operations
-Managed weekend markets, overseeing setup, customer interactions, and ensuring smooth operations throughout the event
-Coordinated logistics and scheduling for market events, maintaining an organized and efficient workflow

Studio Operations & Customer Service
-Supervised daily studio operations, including appointment scheduling, customer service, and photo processing
-Maintained high-quality customer service standards, ensuring brand consistency in every client interaction

Staff Training & Development
-Trained and guided staff to ensure the delivery of exceptional customer service and adherence to company standards
-Fostered a positive work environment to maintain team morale and efficiency

Marketing & Promotions
-Assisted in marketing efforts, including social media promotions and event planning to increase brand awareness and drive customer engagement

Event Management & Coordination
-Managed logistics and client communications for private events such as birthdays, weddings, and corporate parties
-Coordinated seasonal pop-up sites across California, ensuring smooth operations and a memorable experience for guests
-Played a key role in supporting participation in various events, including Melrose Trading Post, Rose Bowl Flea Market, and Foodieland

Equipment & Inventory Management
-Maintained and managed studio equipment and supplies to ensure optimal workflow and operational efficiency

As an Administrative Assistant, I supported product management by overseeing inventory, pricing strategies, and supplier relationships. My role was focused on optimizing product offerings, ensuring product availability, and helping to maximize profitability while maintaining excellent customer satisfaction.
Key Responsibilities:
Inventory & Product Performance
- Monitor inventory levels and identify top-selling products, adjusting stock based on sales data and demand trends.
- Ensure the availability of products to meet customer demand while preventing stockouts and overstocking.

Pricing & Promotions
- Collaborate with the product team to develop competitive pricing strategies based on cost analysis, market trends, and competitor pricing.
- Assist in implementing promotional pricing and seasonal discounts to increase sales and market share.

Supplier Coordination
- Build and maintain strong relationships with suppliers to secure favorable terms and ensure the timely delivery of quality products.
- Negotiate pricing, delivery schedules, and payment terms to optimize supplier performance.

Market Research & Data Analysis
- Stay updated on market trends, customer preferences, and competitor offerings to guide product decisions and ensure product relevance.
- Analyze sales data and customer feedback to improve product offerings, customer satisfaction, and profitability.

Project Management & Communication
- Coordinate product launches and collaborate with cross-functional teams to ensure successful product introductions.
- Maintain clear communication with suppliers, teams, and customers to resolve issues and ensure smooth operations.

Problem-Solving & Continuous Improvement
- Address supply chain disruptions, inventory issues, and other challenges to maintain operational efficiency and prevent delays.