Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dilip Vasgi

Pittsburgh,PA

Summary

Dynamic Senior Process Executive with a proven track record at Cognizant Technology Solutions, excelling in process optimization and team leadership. Spearheaded initiatives that enhanced operational efficiency by 20%, while implementing quality control measures. Adept at data analysis and fostering collaboration, driving impactful results in customer satisfaction and project success.

Overview

3
3
years of professional experience

Work History

Senior Process Executive

Cognizant Technology Solutions, CTS
Hyderabad, Telangana
01.2020 - 08.2021
  • Reviewed customer service requests and provided solutions within specified timelines.
  • Led process optimization initiatives, resultingin an increase in efficiency across key operations.
  • Managed a team of process analysts, overseeing project execution and performance evaluations.
  • Analyzed market trends to guide strategic planning for process innovation.
  • Implemented quality control measures to reduce errors and enhance overall process efficiency.
  • Designed and executed training programs for staff on new processes and technologies.
  • Facilitated cross-functional team meetings to ensure alignment and integration of process improvements.
  • Managed budget for process improvement projects, ensuring optimal allocation of resources.
  • Collaborated with IT department to implement software solutions that automated critical processes.

Process Executive

Infosys BPM
Hyderabad, Telangana
08.2018 - 01.2020
  • Monitored customer feedback to ensure customer satisfaction with services provided.
  • Created detailed reports to track progress, analyze results, and identify issues with existing processes.
  • Maintained quality control standards by monitoring the performance of process operations.
  • Resolved any issues or discrepancies that arose during the processing of orders or requests.
  • Organized and maintained documents, files and records.
  • Pitched in to help with office tasks during busy periods and staff absences.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Established work procedures or schedules to organize daily work of administrative staff.

Education

MBA - Business Administration And Management

Indiana Wesleyan University
Marion, IN
10-2023

Skills

  • Process optimization
  • Quality control
  • Project management
  • Data analysis
  • Customer service
  • Team leadership
  • Problem solving
  • Performance evaluation
  • Computer skills
  • Teamwork and collaboration
  • Communication
  • Multitasking
  • Microsoft office
  • Flexible and adaptable

Languages

English
Professional

Timeline

Senior Process Executive

Cognizant Technology Solutions, CTS
01.2020 - 08.2021

Process Executive

Infosys BPM
08.2018 - 01.2020

MBA - Business Administration And Management

Indiana Wesleyan University

Similar Profiles

CREATE PROFILE