DILIP RAJ SATYALA
DOHA
Summary
Pursuing an experience where I will be able to utilize life experiences and interpersonal skills, as well as past work experiences, to not only allow myself to grow personally and professionally, but to firmly contribute towards the achievements of the mission and values of company. Knowledgeable Administrative Manager uses operational experience to inform strategic guidance. Coordinates ideal organizational outcomes by analyzing existing processes and developing tangible system improvements. Driven problem solver handles multiple tasks and projects simultaneously. Organized Administration Manager with 3 years in supporting employees from onboarding through exit interviews. Promoted employee satisfaction through positive culture change and developed initiatives to increase employee engagement.
Overview
11
11
years of professional experience
Work History
Administration Manager
Golden Wings W L L
09.2021 - Current
- Greeting customers in the restaurant or drive-thru with friendly, welcoming attitude.
- Prepare and store food ingredients, assemble food and beverage orders, check to make sure they're correct, package products, and maintain a clean, safe work and dining environment.
- Meeting customer needs and taking steps to solve food or service issues.
- Having a clean and tidy appearance and work habits.
- Communicating with customers, teammates and managers in a positive manner, and accepting coaching from management team.
- Stock and organize restaurant supplies/necessities.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Negotiated favorable contracts with vendors for office supplies and services, reducing overall operational expenses while maintaining quality standards.
- Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
- Coordinated complex schedules for senior management, optimizing time usage for maximum efficiency and productivity.
- Prepared comprehensive reports on departmental performance for senior management, enabling informed decision-making and strategic planning efforts.
Cabin Service Agent
Kingfisher Airlines
02.2013 - 01.2015
- Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
- Inspected interior of aircraft prior to and after flights to make sure emergency equipment was in place.
- Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
- Drove operational improvements which resulted in savings and improved profit margins.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Used approved cleaning products on various surfaces, lavatories, front and back galleys, and cabin areas to reduce bacterial growth and prevent spread of viruses.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Adhered to strict safety guidelines while handling hazardous materials during cabin cleaning procedures.
- Responded effectively to unexpected situations, such as medical emergencies or disruptive passengers, prioritizing passenger safety and comfort.
- Contributed to a positive team environment, collaborating with fellow agents to complete tasks quickly and effectively.
- Provided support to flight attendants, promptly addressing any concerns or requests they had during flights.
Education
BBA - Accounting And Finance
C. Motilal Jawaharlal University
Bachelor Of Commerce08.2012
High School Diploma -
Pragati Juniour College
India, Kakinada08.2008
Skills
- Customer service expert
- Active listening skills
- Excellent Communication and Written Skills
- Able to take initiative at workplace
- Great analytical abilities and critical thinking
- Dependable, excellent, adaptive team player
- Excellent Multitasking, Organizing, and Prioritizing Tasks
- Ability to work under high or constant state of pressure
- Excellent in planning and scheduling skills
- Attentive to major and minute details
- Ability to maintain quality, safety, and control standards
- Cash handling, Supervision
- Coaching, Teacher
- Conflict resolution, Team player
- Critical thinking, Problem solver
- Directing
- Fluent in English, excellent communication skills
- Math
- Office
- Multitasking
- Organizing
- Safety
- Complaint Handling
- Crew Resource Management
- Emergency Procedures
- Team Management
- Passenger Assistance
- Microsoft Office
- Menu Planning
- Brand representation
- Technical aptitude
- VIP handling
- Flight safety knowledge
- First Aid Proficiency
- Emergency Care
- Emergency Response
- Passenger safety management
- Customer Service
- Ticket verification
- Emergency Response Coordination
- First Aid
- Preflight briefings
- Interpersonal communications
- Professional Appearance
- Verbal and written communication
- Issue Resolution
- Relationship Management
- Company policy adherence
- Public Speaking
- Business class service
- Administrative tasks
- Safety Procedures
- Strong Work Ethic
- Emergency Situations Management
- Aviation regulations
- Food and Beverage Service
- Cleanliness and sanitation
- Cabin searches
- Expense Tracking
- Guest Services
Timeline
Administration Manager
Golden Wings W L L
09.2021 - Current
Cabin Service Agent
Kingfisher Airlines
02.2013 - 01.2015
BBA - Accounting And Finance
C. Motilal Jawaharlal University
High School Diploma -
Pragati Juniour College
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