Dilipsinh Gohil
Norristown,PA
Summary
Highly motivated professional with 23 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Owner/Manager
APKA BAZAR USA INC.
Norristown, PA
10.2006 - 03.2023
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Provided direction and guidance to employees.
- Set pricing structures according to market analytics and emerging trends.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Reviewed legal documents related to business operations.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Developed and implemented successful sales strategies to meet business goals.
- Implemented quality assurance processes to ensure product excellence.
- Developed policies and procedures for the organization.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Identified new opportunities for growth, expansion, and diversification.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Kept records for production, inventory, income, and expenses.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
Insurance Agent
New York Life Insurance Co
Wayne, PA
09.2018 - 02.2023
- Educated customers on the importance of maintaining adequate insurance coverage.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Responded to customer inquiries and problems to promote great service.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Provided customers with information regarding plan features, pricing, and availability.
- Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Researched insurance plans to find good options for clients' needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Processed payments received from clients promptly according to established procedures.
- Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Sought out new clients and developed clientele by networking to find new customers.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Achieved repeat business and referrals through personalized services.
- Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications.
Education
BBA - Business
Gujarat University
Khmbhat, India04-1993
Skills
- Marketing Tactics
- Business Management
- Budget Administration
- Project Management
- Labor Relations
- Regulatory Compliance
- Financial Management
- Customer Relations
- Cost Reduction
- Cash Flow Optimization
- Employee Development
- Profit and Loss Analysis
- Negotiation
- Client Service
- Quality Management Systems
- Business Planning
- Staff Management
- Marketing
Certification
- Food Management Certifications.
- PA Line of Authority
- Accident and Health,
- Casualty and Allied Lines
- life and Fixed Annuities
- Property and Allied Lines
- Certificate of Achievement Sales Training Academy for Automotive Retailers Basic Sales Skills.
Accomplishments
- Career Life Success Award from New York Life Insurance Co.
- 2019 Rookie Case Rate Leader Awards.
- 2019 Strive for Excellence Awards.
- 2020 LifeStars Individual Life Awards.
Languages
English
Professional
Hindi
Professional
Gujarati
Professional
Timeline
Insurance Agent
New York Life Insurance Co
09.2018 - 02.2023
Owner/Manager
APKA BAZAR USA INC.
10.2006 - 03.2023
BBA - Business
Gujarat University