Dilkia Del Castillo
Elizabeth,US
Summary
Highly dependable Administrative Professional with 20+ years of hands-on experience in providing executive-level support in complex and cross-functional organizational capacities. Expertise in overseeing administrative, finance, and purchasing tasks among diverse organizations. Skilled in maintaining appointment schedules, prioritizing meeting requests & related logistics, and building long term relationships throughout the workforce.
My objective is to provide exceptional administrative support by prioritizing work and managing time efficiently to anticipate executive’s needs, ensuring timely completion of assignments. Also, boost productivity by developing and implementing streamlined office procedures, enhancing workflow efficiency.
Overview
30
30
years of professional experience
Work History
Administrative Assistant, Education Department
Trinitas Regional Medical Center, RWJBH
07.2019 - 08.2024
- Company Overview: Healthcare System, Elizabeth, NJ
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Created and administered several conference rooms’ calendars, dashboard, orientation metrics, reports, prepared sign-ins, and support documentation for various academical programs.
- Assisted with human resources tasks such as onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team. Also updating employee files or submitting transcripts requests per company policy guidelines during JCAHO audits.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure physical and electronic filing systems, ensuring all documents were properly labeled.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed..
- Overseen and managed the department budget, check requests, purchase requisitions, payroll, and placed orders for office/education supplies, succeeding to reduce expenses. Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Render keen eye for details to organize office supplies for the New to Practice Nurses (Bridge), Board UAP, Student Externs and other training programs, as required
- Hold full accountability for overseeing FSO and Nursing Orientation breakdowns and summaries
- Managed office equipment maintenance, troubleshoot and addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Identified, oversaw, and resolved complex issues related to the Learning Management System (LMS).
- Recorded, updated and filed all training rosters for employees and contractor’s transcripts in LMS, including batch upload and contractors/students’ profiles.
- Successfully streamlined processes and improved performance by supervising education supplies inventory and training support materials, without overstocking.
- Organized events logistics and catering for over 50 participants, such as holiday parties, recognition programs or graduation activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Assisted coworkers and staff members with special tasks on daily basis.
- Received employee of the month award in recognition of achievement of excellence. October 2020
- Certificate of Appreciation for being part of the COVID-19 Vaccination POD Team during the peak of the pandemic. July 2021
- Certificate of Appreciation received in recognition for my commitment to the 'Safety Together Trainings', organizational-wide endeavor and accurate attendance reports to Leadership. Dec 2022
- Pat on the Back recognition for translating the EVS questionnaire from English to Spanish, during JCAHO Survey. March 2023
- Safety Coach since September 2023, receiving a Good Catch recognition for having a questioning attitude and speak up for safety, to avoid a safety hazard in the facilities. July 2024
Executive Assistant to Judy Comitto, VP & CIO Information Technology Department
Trinitas Regional Medical Center, RWJBH
10.2018 - 07.2019
- Company Overview: Healthcare System, Elizabeth, NJ
- Distribution of correspondence to Department Directors
- Coordinated logistics and completed Meeting Minutes for meetings, conferences, and special events including venue selection, catering arrangements, and audiovisual setup
- RFS process improvement, follow up and reports
- Prepared and followed up Operating Expenses / Capital Orders
- Managed Department Budget and reconciliation of vendor’s accounts
- Prepared detailed reports, presentations, and correspondence for the Executive Board monthly meeting review
- Maintained IT Organizational and Workflow Charts
- Maintained inventory of office supplies; ordered new supplies when necessary while adhering to budget constraints
- Effectively prioritized work and manages time to anticipate needs of Executives and accomplish assignments
- Boost productivity by developing and implementing streamlined office procedures, enhancing workflow efficiency by 60%
- Consolidated the DR Plan Book and updated all documents needed to comply with JCAHO requirements
- Completed the segregation of the Vendors Contract Books (Active / Expired), in a short period
- Created and kept up to date a tracking file for expenses/capital orders, improving the process for the IT Dept
- RFS-Work Orders processed for a better record of the data/workflow and improved service time response
- Collaborated with cross-functional teams to facilitate project coordination and completion within deadlines
- Proactively supported the Allscripts team with five (5) different daily reports for leadership teams, using SCM
- Healthcare System, Elizabeth, NJ
Senior Administrative Assistant CPCD-ICD
Cuttler Hammer Industries Ltd.
09.2008 - 08.2015
- Company Overview: Eaton Corporation Electrical Division, Haina, Dominican Republic
- Provided high-level administrative support to senior executives, managing calendars, scheduling meetings, and coordinating travel arrangements, including flights, hotels, transportation
- Prepared meeting minutes or summaries as requested by senior executives
- Steered plant wide/manager and departmental team meetings with visitors, plant staff, and local employees
- Handled sensitive information with confidentiality and discretion
- Oversaw insurance of purchase order requisitions for air tickets, supplies, and catering services
- Organized logistics for internal and external assessments, including OpA, EBE, ISO 9001/14001, EQS, and ELSS
- Produced and maintained production and traveling reports, such as allowance costs and training hours
- Collaborated with HR department on employee engagement initiatives such as team-building activities or recognition programs
- Maintained confidential files and records, ensuring accuracy and compliance with company policies
- Set a benchmark of excellence by controlling food compliment consumption, office material cost EPM, production metrics, administration supplies, services data, and productivity report
- Facilitated in directing campus activities, performing audits (MESH), and executing all safety procedures
- Efficiently organized travel arrangements, hotel reservation, car rental/ground transportation, cash allowance, and flight schedules upon SOS and CONCUR security system rules for personnel and visitors
- Created and maintained spreadsheets, databases, and other records to track important data
- Acknowledged with excellence award in recognition of process improvement and seamless project implementation
- Eaton Corporation Electrical Division, Haina, Dominican Republic
Treasurer & AR Coordinator – Finance Department
GBM Dominicana an IBM Alliance Co.
02.2004 - 12.2007
- Company Overview: Santo Domingo, Dominican Republic
- Negotiate and manage exchange rate in US$ daily
- Buy and Sell US$ to RD$ Exchange
- Handle bank accounts reconciliation RD$ and US$
- Process Offshore Wire Transfers and Local Administration Checks for debt payments
- Weekly Cash Flow Reports / NetExpossed
- Capital Investment / Loans Applications to banks according to AR requirement
- Follow up of AR to collect over US$2MM monthly
- Santo Domingo, Dominican Republic
Education
Associate Degree - Business Administration
Universidad Autónoma de Santo Domingo (UASD)
01.2017
Executive Assistant for Excellence -
Parrales & Vásquez Institute
01.2010
Bilingual Administrative Assistant - Accounting
Technical & Professional National Institute (INNAFOTEC)
01.1992
Skills
- Office Administration Procedures
- Computer Proficiency and Microsoft Office Tools Expertise
- Budgeting & Payroll Management
- Customer Service Oriented
- Attention to Detail
- Event Planning & Logistics
- Travel Arrangements
- Inventory Management
- Project & Program Supervision
- Complex Problem Solving
- Bookkeeping
- AP, AR Experience
- Purchase Orders, Supplies and Vendors Management
References
- Professional, Willie Thomas, Nurse Educator, 917-686-8694, Willie.Thomas@rwjbh.org, 225 Williamson St., Elizabeth, NJ, 07202
- Personal, Janine Grindrod, Radiology Tech, 347-495-6372, leftyjanine37@aol.com, 8430 123rd. St., Kew Gardens, NY, 11415
- Professional, Sal Karim-Orbay, Manager, Information Technology, 732-586-9306, Sal.Karim-Orbay@rwjbh.org, 18 S Broad Street, Elizabeth, NJ, 07202
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Administrative Assistant, Education Department
Trinitas Regional Medical Center, RWJBH
07.2019 - 08.2024
Executive Assistant to Judy Comitto, VP & CIO Information Technology Department
Trinitas Regional Medical Center, RWJBH
10.2018 - 07.2019
Senior Administrative Assistant CPCD-ICD
Cuttler Hammer Industries Ltd.
09.2008 - 08.2015
Treasurer & AR Coordinator – Finance Department
GBM Dominicana an IBM Alliance Co.
02.2004 - 12.2007
Associate Degree - Business Administration
Universidad Autónoma de Santo Domingo (UASD)
Executive Assistant for Excellence -
Parrales & Vásquez Institute
Bilingual Administrative Assistant - Accounting
Technical & Professional National Institute (INNAFOTEC)
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