Dillan Hagen
Phelan,CA
Summary
Detention Officer with established background in adult detention environments. Quick decision-maker with skills in physical restraint, search and seizure, prisoner and emergency response. Have plenty experience with customer experience when I worked at McDonald’s for a couple of years, over a year at Amazon, and several months working with inmates. I have a very strong work ethic no matter what I do.
Overview
4
4
years of professional experience
Work History
Detention Officer
The Geo Group Inc. Adelanto Detention Facility
08.2022 - Current
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Attended to feeding, housing and physical well-being of inmates.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Regularly conducted security and sanitation checks.
- Supervised and controlled behavior of Number inmates.
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
- Maintained security and welfare of prisoners in Number-inmate Type facility.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Completed dorm sanitation and maintenance checks and reported results to management.
Team Member
McDonald’s
01.2022 - 08.2022
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Sought out ways to go above and beyond job requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Continuously checked products for quality assurance according to strict guidelines.
Courtesy Clerk
Stater Bros
01.2022 - 03.2022
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected more than Number shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Assisted customers with large purchases by carrying items to vehicles.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Monitored safety and security concerns and reported to leadership for resolution.
FC Associate
Amazon
07.2020 - 12.2021
- Read and analyzed work orders to verify consistency with merchandise information.
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
- Followed procedures at all times for personal and team safety.
- Cross-trained new associates on picking and filling orders for warehouse products.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Picked and packed order items.
Crew Trainer
McDonald’s
11.2018 - 07.2020
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Mentored junior employees to improve performance, food safety and customer service.
- Identified team weak points and implemented corrective actions to resolve concerns.
Education
Environmental Science
Victor Valley College
Victorville, CAHigh School Diploma -
Excelsior Charter Schools
Phelan, CA06.2018
Skills
- Sanitation Checks
- Report Preparation
- Restraint Techniques
- Corrective Actions
- Emergency Situations
- Critical Thinking
- Federal Regulations
- Adult Detention
- Security Checks
- Reading Comprehension
- Inmate Monitoring
- Defensive Techniques
- Key Control
- Disciplinary Action
- Operational Efficiency
- Inmate Rights Knowledge
- Door Management
- Gate Control
- Maintaining Logs
Timeline
Detention Officer
The Geo Group Inc. Adelanto Detention Facility
08.2022 - Current
Team Member
McDonald’s
01.2022 - 08.2022
Courtesy Clerk
Stater Bros
01.2022 - 03.2022
FC Associate
Amazon
07.2020 - 12.2021
Crew Trainer
McDonald’s
11.2018 - 07.2020
Environmental Science
Victor Valley College
High School Diploma -
Excelsior Charter Schools
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