Dillan Kalis
Burnsville,MN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Mentored and developed total store teams ranging from 150 to 350 associates. Operated Walmart stores ranging in volume from $45M-$120M yearly. Large scale success in sales comps, profit, and customer experience scores. 11 total years in retail, 10 years of retail leadership, 8 years of salaried leadership.
Overview
12
12
years of professional experience
Work History
Self Employed - EBay Seller
Self Employed Services
03.2023 - Current
- Boosted customer satisfaction by providing excellent service and addressing inquiries promptly.
- Enhanced overall store reputation by maintaining a high feedback score through timely communication and issue resolution.
- Optimized product listings for better visibility with effective keyword research, engaging titles, and compelling descriptions.
- Conducted retail arbitrage to source items to sell on Ebay & other online platforms
- Manage all facets of business operations, including financials, inventory management, and advertising.
- Ability to keep a self motivated and business oriented outlook to keep growing the business
- Maintain an Ebay store with 700 listed items & $5,000-$6,000 of monthly revenue.
- Ensured customer satisfaction by consistently providing clear communication about item specifics, shipping details, and return policies.
Store Manager
Walmart
04.2022 - 02.2023
- Handled problematic customers to assist lower-level associates to maintain excellent customer service.
- Drove customer experience scores by interacting with customers via email, phone, and on-site.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained a clean, priced, and organized store.
- Reviewed P&L and developed plans to improve on areas with opportunities from previous month and Year-to-Date.
- Drove associate engagement scores from 43% to 70%
- Set and achieved hiring goals to keep business on company guided processes.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached employees and trained on processes for handling various aspects of sales, complicated issues, and difficult customers.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Store Lead
Walmart
08.2019 - 04.2022
- Educated and trained staff to equip them with knowledge about products, customer service and store policies.
- Subject matter expert for new company programs and processes, Developed best practices for peers and administered training to other facilities.
- Developed strong rapport with customers and vendors to create positive impression of business.
- Organized and conducted shift meetings to communicate and resolve issues for night operations.
- Answered questions about store policies and addressed customer concerns.
- Supervised daily operations by directing customer service, inventory and sales operations in a business that eclipsed $120M in sales for the year.
- Implemented loss prevention by reducing losses due to theft and other types of shrinkage.
- Successfully operated facilities within the market that had an absent Store Manager.
- Oversaw the Regions largest and most successful online grocery business of 250+ orders per day.
Assistant Manager
Walmart
02.2016 - 08.2019
- In my time in this role in this facility I held 100% financial and operational responsibility for 3 different areas: Frontend, Overnight Operations, Fresh foods; Bakery, Produce, Meats, and Deli.
- Studied planograms and floorplans to identify footage and spacing issues within merchandise modulars and relayed information to the proper teams.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established performance goals for associates and provided feedback to achieve company goals while keeping associate morale high.
- Developed strategy to increase sales and drive profits.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Overnight Support Manager
Walmart
08.2014 - 02.2016
- Processed and reviewed freight reports to maintain compliance with nightly performance initiatives.
- Oversaw internal support processes, compiling reports to track overnight worker efficiency.
- Conducted in-person scenario assessments to manage compliance with overnight workload expectations and safety requirements.
- Certified powered lifting equipment trainer. Teaching necessary associates safety and operation of power equipment in the building.
Customer Service Manager
Walmart
05.2013 - 08.2014
- Supervised day to day frontend operations and associates. Scheduled and coordinated associate breaks and lunches.
- Reviewed daily and weekly reports to identify cash shortages and teamed with loss prevention to pinpoint and address the problem.
- Trained Service Desk associates on the store refund policy.
- Drove credit card applications and Service Plans on products.
Courtesy Associate
Walmart
05.2012 - 05.2013
- Main duties included gathering shopping carts from the parking lot into the building.
- Carried out large and heavy merchandise for customers and assisted in loading it into their vehicles.
- Trained new courtesy associates in best and standard practices for the position.
Education
High School Diploma -
Little Falls Senior High School
Little Falls, MN05.2011
Skills
- Team Leadership
- P&L Literacy
- Standard Operating Procedures Understanding
- Planogram Execution
- Inventory Control Procedures
- POS Systems Knowledge
- Retail Inventory Management
- Shrink Reduction
- Customer Experience Management
- Customer Service Process Improvement
Timeline
Self Employed - EBay Seller
Self Employed Services
03.2023 - Current
Store Manager
Walmart
04.2022 - 02.2023
Store Lead
Walmart
08.2019 - 04.2022
Assistant Manager
Walmart
02.2016 - 08.2019
Overnight Support Manager
Walmart
08.2014 - 02.2016
Customer Service Manager
Walmart
05.2013 - 08.2014
Courtesy Associate
Walmart
05.2012 - 05.2013
High School Diploma -
Little Falls Senior High School