Dillan Schmidt

Professional Experience Highlights

• Network Management & Administration:
  Managed business WAN/LAN network infrastructures, ensuring reliable connectivity and performance.
  Administered Active Directory environments, including user access and security management.
  Monitored and maintained internal and external file servers for data security and accessibility.
• System & Server Maintenance:
  Performed routine server maintenance, updates, and backups to ensure system reliability.
  Troubleshot and resolved network and system issues to minimize downtime.
• End-User Support:
  Provided IT support for employee onboarding/offboarding, including workstation and IT equipment setup.
  Responded to support requests from end-users and guided individuals through basic troubleshooting.
• Software Testing & Quality Assurance:
  Executed software regression testing, set up tester hardware, and provided detailed test results.
  Contributed to the software release process by independently performing testing and documenting issues.
• Logistics & Shipping:
  Managed domestic and international shipping/receiving, including creation of invoices and labels.
  Coordinated with DHL, UPS, and FedEx for timely deliveries and resolving shipping/customs issues.
• Documentation & Technical Drawings:
  Created and maintained technical documentation related to network topology, systems, and hardware.
  Produced assembly drawings using AutoCAD in collaboration with hardware engineering teams.
• Infrastructure Monitoring:
  Monitored server rooms, wireless networks, and overall infrastructure to ensure optimal performance.

• Built and scaled IT infrastructure for a new organization, creating workflows, deploying hardware (Cisco, Apple, HP, Dell), and expanding from 8 laptops and 20 employees to 500+ personnel and 200+ devices across three network types.
• Designed and implemented an IT help desk ticketing system, enabling cross-office accessibility and improving issue detection and resolution by 40%.
• Configured and administered private LANs and Active Directory for 500+ secure users, standardizing account management, permissions, and folder structures to ensure compliance, efficiency, and long-term scalability.
• Supported operations requiring Top Secret clearance, configuring and maintaining classified systems, running secure cabling, and ensuring mission-critical networks remained fully operational in a high-security environment.
• Trained employees in cloud storage and data recovery practices, improving data accessibility across devices and preventing disruptions to critical presentations, briefs, and collaborative projects.