Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dillan Seibert

Service Manager
Falling Waters

Summary

Accomplished Service Manager with a proven track record at First Priority Mechanical Services, enhancing customer satisfaction through effective problem-solving and relationship building. Expert in staff training and MS Office, I've significantly improved service processes and cross-departmental collaboration, driving continuous improvement and staff motivation. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience

Work History

Service Manager

First Priority Mechanical Services
05.2024 - Current
  • Implemented strategies to increase customer service satisfaction ratings.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Resolved customer complaints in professional and timely manner.
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Monitored service staff performance and provided feedback for improvement.

Journeyman Pipefitter

Critical Systems Service
09.2019 - 05.2024
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Kept accurate records of time and materials used for each job to compile into service reports.
  • Traveled to job sites for both scheduled and emergency appointments.
  • Repaired and replaced motors, bearings and belts.
  • Worked overtime, holidays and weekends to accommodate company needs.
  • Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
  • Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
  • Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.

Journeyman Pipefitter

Paramount Mechanical Corporation
09.2009 - 09.2019
  • Followed safe work practices, which included fall protection and personal protective equipment.
  • Fabricated and installed screw pipe, socket weld pipe, and stainless steel tubing.
  • Coordinated movement of materials and equipment to job sites.
  • Fabricated, assembled, installed and maintained piping systems.

Education

Bachelor of Science - HVAC Installation And Repair

Steamfitter Local 602
Silver Spring, MD
05.2001 -

Skills

Customer Service

Relationship Building

Customer Service Management

Problem-Solving

Work Planning and Prioritization

Staff Supervision

Employee Training and Development

Staff Training and Development

MS Office

Continuous Improvement

Critical Thinking

Staff Motivation

Timeline

Service Manager

First Priority Mechanical Services
05.2024 - Current

Journeyman Pipefitter

Critical Systems Service
09.2019 - 05.2024

Journeyman Pipefitter

Paramount Mechanical Corporation
09.2009 - 09.2019

Bachelor of Science - HVAC Installation And Repair

Steamfitter Local 602
05.2001 -

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Dillan SeibertService Manager