Dillan Duong
Grand Prairie,Texas
Summary
A dedicated and results-driven professional with a background in both business finance and customer service. Experienced in managing financial analysis, budgeting, and inventory control while also providing exceptional customer service in fast-paced environments. Skilled in cash handling, menu upselling, and conflict resolution, with a strong focus on attention to detail and team collaboration. Adaptable, quick-thinking, and committed to delivering quality service and exceeding customer expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food and Beverage Specialist
Gen Korean BBQ House
11.2023 - Current
- Entered guest orders into the POS system with accuracy, ensuring prompt and efficient service delivery while managing payment transactions.
- Proactively upsold premium menu items, specialty drinks, and à la carte options, tailoring recommendations to guest preferences to enhance their dining experience and increase sales.
- Prepared and presented high-quality food and beverage items, maintaining attention to detail and adherence to GEN Korean BBQ House standards.
- Pre-buss and flip tables, ensuring an appealing and organized presentation aligned with the restaurant's premium dining atmosphere.
Dining Room Attendant
Bbq Chicken
04.2022 - 10.2023
- Delivered exceptional customer service by accurately taking and entering orders into the POS system and ensuring timely preparation of Korean-style fried chicken and other menu items.
- Recommended popular dishes, premium add-ons, and beverages to guests, upselling specialty menu items and enhancing the dining experience.
- Maintained a clean and organized dining area, promptly resetting tables to accommodate high customer turnover in a fast-paced environment.
- Handled payment transactions efficiently, including cash, card, and app-based methods, ensuring accuracy and seamless checkout processes.
- Provided detailed knowledge of menu offerings, preparation methods, and spice levels to help guests make informed decisions.
Server
Akarii Revolving Sushi
01.2020 - 08.2021
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
No Degree - Business Finance
Tarrant County College
Fort Worth, TXHigh School Diploma -
Timberview High School
Arlington, TX06-2021
Skills
- Team Collaboration & Support
- Critical Thinking & Problem Solving
- Customer Service Excellence
- Cash Handling & Payment Processing
- Menu Knowledge & Upselling
- Multitasking in Fast-Paced Environments
- Effective Communication Skills
- Adaptability & Quick Decision Making
- Attention to Detail
- Time Management & Organization
Accomplishments
- Successfully upsold premium menu items, contributing to a 15% increase in sales.
- Recognized as Employee of the Month for outstanding customer service.
- Received multiple 5-star reviews on Yelp for exceptional customer service, demonstrating consistent dedication to exceeding customer expectations.
Certification
- ServSafe Food Handler Certification
- TABC Certification
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Interests
- Interest in financial markets and investment strategies
- Passionate about cooking and exploring new cuisines
- Passionate about hands-on work, particularly in car repair and automotive maintenance
Timeline
Food and Beverage Specialist
Gen Korean BBQ House
11.2023 - Current
Dining Room Attendant
Bbq Chicken
04.2022 - 10.2023
Server
Akarii Revolving Sushi
01.2020 - 08.2021
- ServSafe Food Handler Certification
- TABC Certification
No Degree - Business Finance
Tarrant County College
High School Diploma -
Timberview High School
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