Dillard Dillard
Jacksonville,FL
Summary
Passionate professional on track academically and with proven practical and professional success as professional. Detail-oriented and people-focused with tact, patience, and analytical prowess to meet agency and patient needs. Technologically advanced problem-solver offering demonstrated proficiency with diverse psychology tools. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Master Detailer
Black Label Mobile Detailing LLC
Jacksonville, FL
11.2021 - 07.2024
- Responded promptly to customer inquiries regarding services provided.
- Inspected vehicles for scratches or dents prior to detailing.
- Applied paint sealants to protect the finish of cars from environmental damage.
- Used steam cleaning equipment on carpets, mats, fabric seats, dashboards, consoles.
- Maintained detailed records of services performed on each customer's vehicle.
- Hand-waxed surfaces of automobiles to provide a protective coating against sun damage.
- Cleaned and polished vehicles using wax, polishes, detergents, brushes, cloths, and buffing machines.
- Trained new employees on proper techniques for detailing vehicles correctly.
- Removed tar spots from car bodies using specialized cleaning agents.
- Polished windows inside and out with glass cleaners for maximum clarity.
- Tar removers were used on cars that had been driven through construction zones.
- Treated engines with degreasing agents to make them look clean and new.
- Shampooed carpets and upholstery in vehicles to remove stains and dirt.
- Scrubbed wheels and tires with special cleaning solutions for a glossy shine.
- Washed exterior surfaces of vehicles with water, soap and sponges and brushes.
- Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine.
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Served clients with on-site detailing services at businesses and homes.
- Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
- Ordered and restocked supplies to keep workplace operating smoothly.
- Washed wide range of vehicles each day.
- Vacuumed car interiors to remove dirt and debris.
- Checked vehicles prior to service and immediately afterward to identify damages.
- Used steam cleaning equipment to remove dirt from engine and engine compartment.
- Cultivated base of consistent high-end clientele due to exemplary service and competitive pricing.
- Cleaned upholstery, rugs and other surfaces with cleaning agents to remove dirt and debris.
- Performed clay bar treatments to remove impurities from vehicle exteriors.
- Detailed wheels, tires, and undercarriage to remove dirt and brake dust.
- Vacuumed vehicle interiors to remove loose dirt and debris.
- Executed engine detailing to remove grime and improve appearance.
- Implemented eco-friendly cleaning solutions and methods to minimize environmental impact.
- Cleaned and conditioned leather, vinyl, and other interior materials.
- Managed inventory of cleaning supplies and equipment, ensuring availability for tasks.
- Inspected vehicles thoroughly before and after detailing to ensure quality of work.
- Polished vehicle exteriors to remove scratches and swirl marks, restoring shine.
- Removed stickers and decals from vehicle exteriors without damaging paint.
- Utilized special-purpose cleaners to foster lasting cleanliness of vehicles.
- Maintained a clean and organized work environment to ensure efficient operations.
- Removed minor flaws in refinish using sanding and buffing.
- Conducted thorough interior and exterior cleaning and detailing of vehicles to enhance appearance.
- Employed high-pressure wash systems for pre-cleaning and final rinse-off.
- Provided customer service, explaining detailing processes and addressing concerns.
- Kept detailed records of services performed on each vehicle for billing and tracking purposes.
- Assisted in training new detailers on techniques and company procedures.
- Applied waxes, sealants, and protective coatings to preserve paint and interior surfaces.
- Scheduled detailing appointments and managed time effectively to meet customer demands.
- Utilized steam cleaners and vacuums for deep cleaning of carpets, upholstery, and other surfaces.
- Customized detailing services based on vehicle condition and customer requests.
- Performed preventative maintenance to maintain proper functioning of service tools and equipment.
- Maintained inventories of cleaning supplies.
- Pre-soaked or rinsed machine parts, equipment, or vehicles by immersing in cleaning solutions or water.
- Drove vehicles to or from workshops or customer workplaces or homes.
- Cleaned and polished vehicle windows.
- Turned valves or disconnected hoses to eliminate water, cleaning solutions or vapors from machinery or tanks.
- Monitored operation of cleaning machines and stopped machines or notified supervisors when malfunctions occurred.
- Swept, shoveled or vacuumed debris or salvageable scrap into containers and removed from work areas.
- Transported materials, equipment or supplies to or from work areas.
- Mixed cleaning solutions, abrasive compositions, or other compounds according to formulas.
- Connected hoses or lines to pumps or other equipment.
- Applied waxes or masking materials to vehicles to preserve, protect or restore color or condition.
- Collected and tested samples of cleaning solutions or vapors.
- Rinsed objects and placed on drying racks or used cloths, squeegees or air compressors to dry surfaces.
- Rotated handles on equipment to regulate pressure or flow of water, air, steam or abrasives from sprayer nozzles.
- Disassembled and reassembled machines or equipment or removed and reattached vehicle parts or trim.
Case Manager
Step By Step, Inc.
Jacksonville, FL
01.2024 - 06.2024
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Developed individualized care plans with input from clients and their families.
- Conducted home visits to assess the safety of living environments for clients.
- Monitored client progress through regular follow-up contacts.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Maintained accurate case records and documentation according to agency guidelines.
- Collaborated with other service providers to ensure continuity of care for clients.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Reviewed treatment plans against individual goals and healthcare standards.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
- Maintained up-to-date case records with case activity status.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Assisted individuals with eligibility for available benefits.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Transitioned clients to different providers based on progress or needs.
- Assisted clients in setting realistic goals and developing action plans.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Conducted initial assessments to determine client eligibility for programs and services.
- Conducted home visits to assess living conditions and support needs.
- Identified barriers to client success and developed strategies to overcome them.
- Monitored client progress through regular follow-ups and case reviews.
- Developed and maintained relationships with community resources and service providers.
- Implemented crisis intervention strategies as needed to address emergent client issues.
- Advocated on behalf of clients to secure necessary services and support.
- Utilized case management software and databases for efficient information tracking.
- Determined organizational policies regarding program eligibility, requirements and benefits.
Security Patrol Officer
Allied Universal Security Services
Jacksonville, FL
02.2022 - 03.2024
- Conducted regular patrols of assigned areas to identify and address any security issues.
- Managed multiple tasks simultaneously while maintaining a high level of accuracy.
- Investigated incidents, gathered evidence, wrote reports, and presented findings to appropriate personnel.
- Provided escort services for visitors, employees, vendors. as requested.
- Ensured all alarms were functioning correctly at the end of each shift.
- Dispatched officers to respond to calls via radio communication system.
- Alerted supervisors of any potential threats or hazards encountered on duty.
- Maintained order in public areas by enforcing rules and regulations.
- Observed activities on surveillance cameras to detect suspicious behavior or criminal acts.
- Responded quickly to emergency situations and provided assistance as needed.
- Monitored entrances and exits for suspicious activity or unauthorized personnel.
- Provided first aid assistance where required until medical personnel arrived.
- Interacted with customers in a professional manner while providing superior service.
- Inspected doors and windows to ensure they were locked properly each shift.
- Confirmed that access badges were valid before granting entry into facility.
- Verified identification cards of individuals entering restricted areas.
- Performed foot patrols of parking lots, garages, stairwells, hallways.
- Developed and implemented safety policies and procedures for patrol area.
- Assisted with crowd control during special events or emergencies.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Monitored and investigated suspicions persons and situations and unusual activities.
- Exceeded specific team goals and resolved issues by partnering with colleagues to share and implement service initiatives.
- Strengthened operational efficiencies and traceability by developing organizational deployment material filing systems for confidential employee records and reports.
- Partnered with team members to implement service initiatives and achieve team objectives.
- Saved time through effective emergency issue resolution.
- Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to appropriate senior personnel.
- Maximized data collection accuracy scores by recording, storing and analyzing security information with zero discrepancies.
Targeted Case Manager
Quality Life Center Of Jacksonville
Jacksonville, FL
11.2020 - 11.2022
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Developed individualized care plans with input from clients and their families.
- Conducted home visits to assess the safety of living environments for clients.
- Monitored client progress through regular follow-up contacts.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Maintained accurate case records and documentation according to agency guidelines.
- Collaborated with other service providers to ensure continuity of care for clients.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Reviewed treatment plans against individual goals and healthcare standards.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
- Maintained up-to-date case records with case activity status.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Assisted individuals with eligibility for available benefits.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Transitioned clients to different providers based on progress or needs.
- Assisted clients in setting realistic goals and developing action plans.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Conducted initial assessments to determine client eligibility for programs and services.
- Conducted home visits to assess living conditions and support needs.
- Identified barriers to client success and developed strategies to overcome them.
- Monitored client progress through regular follow-ups and case reviews.
- Developed and maintained relationships with community resources and service providers.
- Implemented crisis intervention strategies as needed to address emergent client issues.
- Advocated on behalf of clients to secure necessary services and support.
- Utilized case management software and databases for efficient information tracking.
- Determined organizational policies regarding program eligibility, requirements and benefits.
Activity Specialist
Northwest Behavioral Health
Jacksonville, FL
08.2019 - 11.2020
- Assisted in the development of activity plans and programs to meet the needs of residents.
- Encouraged participation in all activities by providing positive reinforcement and encouragement to residents.
- Taught classes focused on healthy lifestyles including nutrition, exercise routines.
- Organized group outings and field trips for residents to promote socialization skills.
- Adapted activities according to changes in participant's conditions or preferences.
- Facilitated cognitive stimulation programs designed to improve memory retention and problem solving skills among seniors living with dementia or Alzheimer's disease.
- Conducted daily activities with residents, such as arts and crafts projects, music therapy, and outdoor recreational activities.
- Assisted with special events such as birthday celebrations, holiday parties.
- Monitored the health status of participants during activities to ensure their safety and wellbeing.
- Provided assistance with mobility aids when needed for participating in activities.
- Maintained records on resident participation in activities and documented progress towards goals.
- Developed individualized activity plans based on assessments of each resident's physical, mental, and emotional abilities.
- Engaged in one-on-one conversations with participants to provide companionship and assess their needs and interests.
- Performed administrative tasks related to documentation or ordering supplies necessary for programming purposes.
- Participated in community outreach initiatives such as festivals or fairs promoting senior services provided at the facility.
- Created a safe environment for residents while they participated in activities.
- Provided emotional support to residents during challenging times.
- Attended meetings related to program planning or staff training sessions.
- Collaborated with other departments to ensure that resident care needs were met.
- Managed inventory and ordered new supplies for activities when stock was running low.
- Evaluated the effectiveness of the activity program, making data-driven adjustments to improve participant satisfaction and engagement.
- Implemented safety protocols for all activities, ensuring compliance with regulatory standards and minimizing risks.
- Researched ideas for programs and activities, utilizing participants' suggestions and feedback to align with delivery objectives.
- Maintained accurate records of activities, participants' attendance, and feedback, using data to inform future planning.
- Developed and implemented weekly activity schedules tailored to the interests and abilities of participants.
- Facilitated group activities, fostering a sense of community and encouraging social interaction among participants.
- Monitored progress of participants to track measurable data for plan of care goals.
- Established partnerships with local organizations and community groups to expand activity options and resources.
- Led team meetings to discuss program progress, share best practices, and strategize future activities.
- Managed budgets for activities and events, ensuring cost-effectiveness and optimal allocation of resources.
- Managed individual budgeted activities expenditures to minimize operational costs.
- Coordinated logistics for external outings, including transportation and venue bookings, ensuring safety and accessibility for all attendees.
- Managed inventory of supplies and equipment for activities, ensuring availability and good condition of all necessary materials.
- Collaborated with other staff members to integrate therapeutic activities into the overall care plan for participants.
- Designed and distributed promotional materials for upcoming events and activities, increasing participation and engagement.
- Adapted activities to meet the diverse needs and interests of participants, including those with physical or cognitive limitations.
- Provided emotional support and encouragement to participants, fostering a positive and inclusive environment.
- Organized special events such as holiday parties, cultural celebrations, and educational workshops, enhancing the overall program offering.
- Implemented comprehensive activity program to correspond with needs and interests of participants.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Developed events and programs in consideration of needs, abilities and interests of participants.
- Documented individual progress toward meeting treatment goals.
- Managed daily operations of recreational facilities.
- Explained principles, techniques and safety procedures and demonstrated use of materials and equipment.
- Met with staff to discuss rules, regulations and work-related problems.
- Completed and maintained time and attendance forms and inventory lists.
- Administered first aid and notified emergency medical personnel.
- Introduced new arrivals to other participants, explained facility rules and encouraged participation.
- Supervised and coordinated work activities of personnel.
- Assessed needs and interests of individuals and groups and planned activities accordingly.
- Oversaw design, construction and upkeep of recreation facilities and areas.
- Conferred with management to discuss and resolve participant complaints.
Mental Health Technician
Wekiva Springs Center
Jacksonville, FL
08.2018 - 09.2020
- Developed positive relationships with patients while maintaining professional boundaries.
- Assisted in transporting clients to appointments outside the facility when necessary.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Maintained accurate records of patient progress and treatment plans.
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Supervised visitors entering the facility according to established security protocols.
- Encouraged positive behaviors through rewards systems when appropriate.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Established trusting relationships with clients by demonstrating empathy and understanding towards them.
- Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
- Maintained accurate records regarding treatments provided, medication administration and patient progress notes.
- Provided excellent service to patients through personable communication.
- Documented patient interactions in compliance with HIPAA requirements.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Tracked client movement on and off unit by documenting times and destinations.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Advocated for patient rights and provided guidance on navigating mental health systems.
- Engaged patients in therapeutic activities designed to enhance mental wellness and social skills.
- Tracked and replenished inventory of therapeutic supplies and materials.
- Participated in professional development workshops to stay current with mental health practices.
- Collaborated with interdisciplinary teams to coordinate patient care and treatment strategies.
- Utilized de-escalation techniques to manage and prevent patient crises effectively.
- Implemented stress-reduction techniques to promote patient relaxation and well-being.
- Ensured a safe and secure environment for patients, adhering to facility safety protocols.
- Maintained detailed records of patient progress and treatment outcomes.
- Monitored patient behaviors and reported significant changes to supervising mental health professionals.
- Restrained violent or suicidal patients using approved verbal or physical techniques.
- Assisted patients improve social relationships and engagement.
- Recorded patients' health metrics using thermometers or blood pressure gauges.
- Led individual and group therapy supporting prescribed procedures.
- Influenced patients' behavior with interaction, counseling or instruction.
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
- Developed basic strategies to promote patient safety, wellness and independence.
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
Education
Bachelor of Science - Psychology
Edward Waters College
Jacksonville, FL05-2017
Skills
- Staff Leadership
- Preparing weekly sermons
- Inspirational leadership
- Discipleship
- Mission-oriented
- Preaching
- Fundraising expertise
- Organizational Leadership
- Workflow Coordination
- Public Speaking
- Community Service
- Crisis Management
- Crisis Intervention
- Counseling
- Small Group Facilitation
- Grief counseling
- Leadership Development
- Strategic Planning
Affiliations
- Working out
- Trading
- Cooking
Languages
English
Native/ Bilingual
Accomplishments
- Started my own auto detailing company
- Phenomenal performance award (Allied Universal security Services)
- Highly dedicated award (Wekiva Springs Mental Health Hospital)
Certification
- Security D licenses
- Licenses automotive detailer
- CBHCM
References
References available upon request.
Timeline
Case Manager
Step By Step, Inc.
01.2024 - 06.2024
Security Patrol Officer
Allied Universal Security Services
02.2022 - 03.2024
Master Detailer
Black Label Mobile Detailing LLC
11.2021 - 07.2024
Targeted Case Manager
Quality Life Center Of Jacksonville
11.2020 - 11.2022
Activity Specialist
Northwest Behavioral Health
08.2019 - 11.2020
Mental Health Technician
Wekiva Springs Center
08.2018 - 09.2020
Bachelor of Science - Psychology
Edward Waters College
- Security D licenses
- Licenses automotive detailer
- CBHCM
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