DILLATESE GRAYSON
Frederick,MD
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Order Processor
UPS
Laurel, MD
04.2024 - 02.2025
- Sorted packages accurately, ensuring efficient distribution and timely delivery.
- Loaded and unloaded delivery vehicles, optimizing workflow and reducing delays.
- Collaborated with team members to exceed productivity targets, enhancing overall performance.
- Adhered to safety protocols, minimizing workplace incidents and maintaining compliance.
- Spearheaded team initiatives to improve package loading techniques, boosting daily productivity by 15%.
Order Selector
Amazon
Baltimore, MD
05.2021 - 02.2024
- Achieved 98% accuracy in order fulfillment, ensuring precise package handling.
- Boosted team productivity by 11% through effective collaboration and efficient practices.
- Maintained compliance with safety standards, ensuring a secure work environment.
- Reduced average package handling time by 8% through process optimization, enhancing overall efficiency.
Call Center Representative
Department of Human Services
Baltimore, MD
04.2019 - 04.2021
- Documented client interactions and updated records, improving data accuracy and client satisfaction.
- Enhanced efficiency through precise documentation, leading to a 18% productivity increase.
- Streamlined call-handling processes, reducing average call duration by 12%, enhancing overall client satisfaction.
- Updated customer accounts, addresses and contact information within call management databases.
Appointment Scheduler
Remodel USA
Baltimore, MD
02.2018 - 03.2019
- Handled over 300 daily calls, achieving a 95% client satisfaction rating.
- Provided detailed product and promotion information to potential clients, ensuring informed decisions.
- Scheduled client appointments, increasing sales lead conversions by 20% through strategic coordination.
- Kept a 92% appointment attendance rate by effectively communicating product details and benefits to customers.
Team Member
McDonald's
Frederick, MD
06.2016 - 01.2018
- Greeted customers, ensuring prompt service at counter and drive-thru, boosting satisfaction scores.
- Maintained cleanliness, achieving 82% compliance with health regulations, enhancing safety.
- Collaborated with team for 88% order accuracy, improving operational efficiency.
- Resolved customer issues swiftly, leading to a notable improvement in feedback scores.
Education
High School Diploma -
Frederick High School
Frederick, MD06.2017
Skills
- Inventory management
- Data entry
- Team collaboration
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Workflow organization
- Customer communication
- Call management
- Database management
- Client relationship management
- Organizational skills
- CRM software
- Microsoft office
Certification
Cherry Picker Forklift, 01/01/22, Present, Amazon
Timeline
Order Processor
UPS
04.2024 - 02.2025
Order Selector
Amazon
05.2021 - 02.2024
Call Center Representative
Department of Human Services
04.2019 - 04.2021
Appointment Scheduler
Remodel USA
02.2018 - 03.2019
Team Member
McDonald's
06.2016 - 01.2018
High School Diploma -
Frederick High School