Dillen Diaz
C&N Transport, New York, NY
New York,USA
2
Languages
1
Certification
4
years of professional experience
Customer-focused hospitality professional skilled in delivering exceptional guest services and resolving issues to enhance satisfaction. Collaborates effectively with team members to meet diverse needs and achieve positive outcomes. Strong communication and organizational skills ensure a personalized experience for all guests.
Work History
Concierge
3 Years 4 Months- Provided exceptional guest services, addressing inquiries and resolving issues promptly.
- Managed front desk operations, ensuring seamless check-in and check-out processes for residents.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
Delivery Driver Helper
4 Years 5 Months- Supported hardware store delivery service by delivering supplies to multiple locations promptly.
- Provide a great delivery service and good communication with all customers
- Ensured timely, safe delivery of orders to maintain customer satisfaction.
- Delivered exceptional service and communicated effectively with customers throughout the delivery process.
Crew Member
4 Months- Provided support as cashier and dinner host, ensuring smooth front house operations
- Ensured cleanliness of work area by regularly sanitizing surfaces and organizing supplies.
- Restocked my team’s station regularly
- Helped restock my team’s station as needed
- Maintained a clean environment
- Outlined completed projects and tasks to provide clarity on work contributions.
Education
Associate - Automotive Technology
GPA: 3.2
High School Diploma
Skills
Effective Communication Skills – Teamwork – Customer Service – Critical Thinking – Time Management – Open-mindedness – Patience – Compassion – Flexibility – Reliable – Problem Solving -
Computer Software: Microsoft Office
Google Drive
Spreadsheets
Adobe Photography
Customer service
Highly adaptable
Strong work ethic
Guest relations
Certification
- EIGHT HOUR ANNUAL IN-SERVICE Training - Aug 16/ 2026
- Licensed awaiting Aug 26/2026
Languages
English
Spanish
Timeline
Crew Member
Chick Fil A, Bronx, NY
11.2023 - 03.2024Read More
Concierge
Taube Management Realty
07.2023 - CurrentRead More
Delivery Driver Helper
C&N Transport, New York, NY
06.2022 - CurrentRead More
Bronx Community College
Associate from Automotive Technology
Read More
Fedrick Douglas Academy
High School Diploma
Read More