Dillin Roberts
Atlanta,GA
Summary
Experienced operations manager with a strong track record in optimizing workflows, leveraging data for process improvement, and driving business growth. Certified in HubSpot Data Analytics and Six Sigma White Belt, with expertise in process optimization and business analysis. Eager to transition into a business analyst role, bringing strong data-driven decision-making and problem-solving skills to improve business performance, enhance decision-making, and drive operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
Onit Inspections
Atlanta, GA
03.2021 - Current
- Managed and resolved system issues related to scheduling, invoicing, and client portals, ensuring data accuracy and streamlined workflows
- Provided data-driven insights to improve operational efficiency, leading to a 30% increase in productivity across teams
- Led forecasting and strategic planning, using data analysis to allocate resources effectively and optimize business operations
- Developed and implemented a client acquisition strategy, using data insights to target high-demand markets, resulting in a 25% increase in new business
- Successfully improved operational efficiency by 15% using data analysis and process optimization techniques
- Increased client satisfaction by 20% by optimizing workflows and improving resource allocation
Application/Implementation Analyst
Eyesouth Partners
Atlanta, GA
01.2019 - 03.2020
- Analyzed and optimized internal processes, ensuring smooth data migration and implementation across client accounts
- Collaborated with cross-functional teams to gather business requirements, implementing data-driven solutions to enhance operational workflows
- Developed and standardized implementation processes, reducing project timelines by 15% and improving client satisfaction
- Led the transition of multiple client systems, resulting in a 20% improvement in operational efficiency
- Successfully improved communication and project execution by using data insights to guide business decisions
EHR Analyst
Boston IVF
Waltham, MA
01.2018 - 01.2019
- Led system changes and data analysis to improve the clinical workflow, ensuring compliance and operational efficiency
- Developed and provided data-driven recommendations for process improvements based on system performance and client feedback
- Streamlined system integration and enhanced data tracking across multiple departments, improving efficiency by 10%
Epic Go-Live Analyst
Vanderbilt Medical Center
Nashville, TN
10.2017 - 12.2017
- Analyzed system performance during go-live, identifying process bottlenecks and providing real-time solutions to optimize workflow
- Collaborated with clinical staff and project managers to ensure smooth system transitions using data-driven decisions
Education
Bachelor of Science - Computer Science
Georgia Perimeter at Georgia State University
Atlanta, GASkills
- Data Analysis
- Reporting
- SQL
- Excel
- Power BI
- Data Visualization
- Data Cleaning
- Process Improvement
- Lean
- Six Sigma
- Workflow Optimization
- Business Analysis
- Requirements Gathering
- Business Process Mapping
- Data Insights
- Project Management
- Agile Methodologies
- Waterfall Methodologies
- Cross-Functional Collaboration
- Software
- Tools
- HubSpot
- Salesforce
- Microsoft Office Suite
- Tableau
- Google Analytics
- Communication
- Stakeholder Management
- Technical Documentation
- Presentations
Certification
- HubSpot Data Analytics Certification
- Six Sigma White Belt Certification
Timeline
Operations Manager
Onit Inspections
03.2021 - Current
Application/Implementation Analyst
Eyesouth Partners
01.2019 - 03.2020
EHR Analyst
Boston IVF
01.2018 - 01.2019
Epic Go-Live Analyst
Vanderbilt Medical Center
10.2017 - 12.2017
Bachelor of Science - Computer Science
Georgia Perimeter at Georgia State University
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