Dillion Parks
Visalia,CA
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at The Ritz-Carlton Lake Tahoe. Proven ability to engage guests and prioritize tasks effectively, ensuring a memorable dining experience. Strong work ethic complemented by safe food handling practices and a commitment to cleanliness standards, driving team success in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Server/Buser
BJ's Brewhouse Restaurant
07.2023 - 11.2023
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Retail Clerk/Head of the Drum Department
Guitar Center
01.2019 - 08.2022
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Increased sales by offering advice on purchases and promoting additional products.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Achieved high levels of accuracy when managing inventory, resulting in minimal discrepancies and improved overall efficiency.
Server/In-Room Dining Server
The Ritz Carlton Lake Tahoe
08.2012 - 03.2018
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Cashier Team Lead
Safway
10.2010 - 03.2011
- Communicated with customers and team members to solve problems.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Trained team members on cash register operation and cash handling.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
Snow Patrol
Northstar at Tahoe Resort
12.2008 - 04.2009
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
Taking Care of My Assigned Kids
The Heart Program
07.2007 - 11.2007
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
EMT - Emergency Medical Technician
Sierra College
Truckee, CAAssociate of Arts - Medical Degree/EMT
San Joaquin Valley College
Visalia, CA08-2009
No Degree - General Education
College of The Sequoias
Visalia, CA06-2008
Skills
- Strong work ethic
- Task prioritization
- Guest engagement
- Exceptional customer service
- Safe food handling
- Cleanliness standards
Accomplishments
I absolutely Loved my job at the Ritz-Carlton it Taught me many things including how to be the best Server I could possibly be. I grew and learned how the restaurant worked and I was proud to be a part of that.
Timeline
Server/Buser
BJ's Brewhouse Restaurant
07.2023 - 11.2023
Retail Clerk/Head of the Drum Department
Guitar Center
01.2019 - 08.2022
Server/In-Room Dining Server
The Ritz Carlton Lake Tahoe
08.2012 - 03.2018
Cashier Team Lead
Safway
10.2010 - 03.2011
Snow Patrol
Northstar at Tahoe Resort
12.2008 - 04.2009
Taking Care of My Assigned Kids
The Heart Program
07.2007 - 11.2007
EMT - Emergency Medical Technician
Sierra College
Associate of Arts - Medical Degree/EMT
San Joaquin Valley College
No Degree - General Education
College of The Sequoias
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