Dillon Amidas-Patel
San Antonio,United States
Summary
As a Hospitality Specialist with over eight years of experience, I have a proven track record of delivering value and efficiency in the hospitality and consulting industries. I have directed lodging facility under the Wyndham Hotels & Resorts, Hilton, Marriott, and IHG brand, where I have enhanced operational efficiency and productivity, train and motivate employees, consult with customers, and assist with marketing and distribution. I am passionate about delivering outstanding service and building lasting relationships for future business opportunities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director of Business Operations
Wyndham Hotels & Resorts
01.2019 - Current
- Suggested new sales techniques to increase revenue
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs
- Trained and motivated employees to perform daily business functions
- Consulted with customers to assess needs and propose optimal solutions
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets
- Conducted target market research to discover customer needs and analyze competitor trends
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes
- Assisted with development and distribution of marketing materials for facility.
Independent Contractor
Kalyan Investment LLC
01.2019 - 02.2023
- Developed contracts regarding renting, leasing or buying to assist industrialists, entrepreneurs, and Top 500 Companies to meet their company expectations and demands
- Worked with LLC's, startups, and small DBA corporations in order to establish financial agreements between first and third parties to ensure smooth business shifts
- Consulted with customers to assess needs and propose optimal solutions
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities
- Implemented user interface designs for web and mobile applications, simplifying digital interaction
- Designed and implemented new features and enhancements to improve existing applications
- Created wireframes, mockups, and finance models to connect information structure of site and present design ideas to clients.
Business Data Analyst
Qualcomm
11.2017 - 12.2018
- Working side by side with professional diagnostic team, fixing & cleaning broadband modems, working with tons of new devices and being if they are ready to distribute out to stores, and finally getting the chance to work on many different types of telecommunication devices
- Experience in media measurement, data and analysis
- Demonstrated understanding of the video ads business and advertising planning/measurement
- Demonstrated understanding of the cross media planning space, processes and the needs of brand marketers
- Developed and improved integrated reporting and analysis capabilities
- Built relationships and influenced and motivated employees to drive operational improvements
- Articulated risks and issues to communicate concerns to various levels of management.
Data Analyst
Qualcomm Telecommunications
03.2017 - 10.2017
- Working side by side with professional diagnostic team, fixing & cleaning broadband modems, working with tons of new devices and being if they are ready to distribute out to stores, and finally getting the chance to work on many different types of telecommunication devices
- Produced monthly reports using advanced Excel spreadsheet functions
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources
- Tested data prediction algorithms based on historical data
- Collaborated with business-unit leaders to identify and prioritize problems
- Extracted and interpreted data patterns to translate findings into actionable outcomes
- Worked with business intelligence software and various reports to glean insights into trends and prospects
- Identified, analyzed and interpreted trends or patterns in complex data sets.
Reservation Specialist
Aimbridge Hospitality: Sheraton Hotel
02.2015 - 02.2017
- Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances
- Assisted customers with making reservations and entered reservation details into computer system
- Provided customers with information about availability and pricing
- Resolved various issues and discrepancies for customers
- Answered approximately 15 - 20 phone calls and emails regarding customers inquiries, concerns and complaints per day.
Assistant Director of Revenue Management
Hyatt Hotels Corporation
02.2015 - 02.2017
- Generated the hotel budget for 2015 - 2017
- Generate the weekly forecast for rooms and revenue of both the Transient and Group market
- Lead the weekly group yields management meetings for the hotel
- Manage the rate and inventory control of all Internet accounts
- Monitor daily phone lost turn down & displacement of reservations as well as reservation activity
- Prepare the daily RevMax information on the revenue, groups in house and to arrive, rate and occupancy present and future
- Utilize Budget Tools for forecasting and maintain TLPe
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
- Reviewed company's strategic plans and developed departmental goals and standards to support vision
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
Assistant Director of Revenue Management
HYATT Hotels
02.2014 - 02.2017
- Generated the hotel budget for 2014 - 2017
- Part of the brand transition team from Sheraton to Le MERIDIEN
- Generate the weekly forecast for rooms and revenue of both the Transient and Group Market
- Lead the weekly group yields management meetings for the hotel
- Manage the rate and inventory control of all Internet accounts
- Monitor daily phone lost turn down & displacement of reservations as well as reservation activity
- Prepare the daily RevMax information on the revenue, groups in house and to arrive, rate and occupancy present and future
- Completed month-end close reports, payment adjustments and transfers
- Managed assigned accounts, checked for payments on outstanding/pending claims and contacted appropriate parties to collect payments.
Reservations/Revenue Manager Assistant
Intercontinental Hotels Group
12.2010 - 12.2014
- Assist the Director of Revenue Management
- Generate the weekly forecast for rooms and revenue of both the Transient and Group market
- Lead the weekly group yields management meetings for the hotel
- Manage the rate and inventory control of all Internet accounts
- Prepare the daily RevMax information on the revenue, groups in house and to arrive, rate and occupancy present and future
- Utilize Budget Tools for forecasting and TLPe
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Mentored team members to enhance professional development and accountability in workplace
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor's degree - Business ITM
California State University - East Bay
07.2019
Bachelor of Business Administration - BBA - Accounting and Finance
California State University - East Bay
07.2019
Associate of Arts - AA - Multi/Interdisciplinary Studies: Arts, Humanities & Social Sciences
San Joaquin Delta College
07.2017
Associate of Arts - AA - Interdisciplinary Studies: Business
San Joaquin Delta College
07.2017
Skills
- Development Of Employees
- F&B Management
- Customer Satisfaction
- Brand Management
- Policy and Procedure Adherence
- Guest experience management
- Business Correspondence
- Strategic planning and analysis
- Sales strategy development
- Competitive Analysis
- Persuasive Negotiation
Personal Information
Title: Director of Operations at Wyndham Hotels & Resorts | Business ITM, Revenue Management
Certification
- Certified Wyndham GSO Sales Leads for Hotel Users, Wyndham Hotels & Resorts - 4/8/2024
- Certified Cvent Business Transient Tutorials, Wyndham Hotels & Resorts - 4/8/2024
- Certified Medallia: Responding and Using
Customizable Templates, Wyndham Hotels & Resorts - 4/8/2024 - Certified Market Segments, Wyndham Hotels & Resorts - 4/8/2024
- Certified Virtual Tradeshow, Wyndham Hotels & Resorts - 4/8/2024
- Certified Revenue Management Strategies for Today
and the Future, Wyndham Hotels & Resorts - 4/8/2024 - Certified Introduction to Wyndham Hotels and Resorts, Wyndham Hotels & Resorts - 4/8/2024
Languages
Hindi
Native or Bilingual
Spanish
Limited Working
English
Native or Bilingual
Timeline
Director of Business Operations
Wyndham Hotels & Resorts
01.2019 - Current
Independent Contractor
Kalyan Investment LLC
01.2019 - 02.2023
Business Data Analyst
Qualcomm
11.2017 - 12.2018
Data Analyst
Qualcomm Telecommunications
03.2017 - 10.2017
Reservation Specialist
Aimbridge Hospitality: Sheraton Hotel
02.2015 - 02.2017
Assistant Director of Revenue Management
Hyatt Hotels Corporation
02.2015 - 02.2017
Assistant Director of Revenue Management
HYATT Hotels
02.2014 - 02.2017
Reservations/Revenue Manager Assistant
Intercontinental Hotels Group
12.2010 - 12.2014
Bachelor's degree - Business ITM
California State University - East Bay
Bachelor of Business Administration - BBA - Accounting and Finance
California State University - East Bay
Associate of Arts - AA - Multi/Interdisciplinary Studies: Arts, Humanities & Social Sciences
San Joaquin Delta College
Associate of Arts - AA - Interdisciplinary Studies: Business
San Joaquin Delta College
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