Dillon Asmar
Farmington Hills,MI
Summary
Experienced Parts Coordinator and Department Supervisor with a strong background in inventory management, customer service, and team leadership. Skilled in optimizing inventory control procedures to enhance operational efficiency and adept at leading teams to achieve customer service excellence. Proven ability to manage and track extensive parts inventory, streamline logistics, and maintain high accuracy in database management. Highly organized with a commitment to improving workflow and reducing downtime.
Overview
8
8
years of professional experience
Work History
Spare Parts Coodinator
SW North America
New Hudson, MI
02.2024 - Current
- Managed and optimized inventory levels to consistently meet customer demand efficiently.
- Conducted regular audits of parts inventory to ensure accuracy.
- Responded to customer requests for special orders or unusual items by researching available options.
- Processed returns from customers according to company policy and procedure guidelines.
- Efficiently processed and managed invoicing for outgoing shipments, ensuring accuracy and timeliness
- Created work orders and quotes for parts, components, and supplies using Microsoft Dynamics 365 and Penta ERP.
- Created and updated spreadsheets to track work orders, inventory levels, and other related data.
Department Supervisor
Dynamic BDC
Troy, MI
08.2020 - 02.2024
- Led and motivated a team of 20 to 25 agents, fostering a positive work environment, and driving operational success.
- Led by example by providing coaching feedback on employee metrics, and assisting them for full success through helpful insights on improvements.
- Assisted senior leadership and the training team in delivering hands-on training and coaching to improve operational outcomes. Additional assistance with creating PowerPoint slides and updating our training processes to best match current operations.
- Actively managed heavy volume periods to meet company SLAs and productivity commitments.
- Safeguarded company information, observed strict confidentiality of company records, and adhered to all policies and laws to maintain a high level of productivity and initiative.
- Worked with the Quality Assurance team to grade agents on call and chat progression, in conjunction with Department Leadership, to streamline our QA operations.
- Streamlined project scheduling across departments, enhancing organizational efficiency, and project tracking.
Team Lead
Dynamic BDC
Troy, MI
07.2020 - 08.2020
- Designed and implemented training programs for new employees.
- Collaborated with human resources to enhance employee management.
- Configured new hire computers to ensure quick start of work tasks.
- Supported agent development after training to ensure readiness for permanent employment.
- Developed comprehensive documentation for quality assurance to verify agent performance.
- Supported department managers in analyzing and enhancing agents' performances through structured coaching.
Customer Service Representative
Dynamic BDC
Troy, MI
12.2017 - 06.2020
- Utilize an online chat platform to manage multiple customer interactions, in addition to resolving various customer inquiries at once.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong and positive relationships with customers by providing personalized assistance and support.
- Send Program Managers feedback regarding client concerns, in addition to providing possible solutions.
- Facilitated discussions between dealers and corporate representatives for optimal customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified areas of improvement in customer service processes, and suggested changes accordingly to department managers.
Customer Service Manager
Ollies Bargain Outlet
Farmington, MI
09.2016 - 12.2017
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment
- Managed front-end employees to ensure areas were well cleaned and organized for presentation
- Assisted with unloading weekly freight and merchandising across the store
- Assisted Store Manager with scheduling to ensure coverage for multiple departments and events.
Education
Associates - Business Administration, Management - Business Administration
Oakland Community College
Farmington, MISkills
- Microsoft Dynamics 365, ERP systems
- Database Entry
- Administrative Support
- Coaching and Training Support
- Microsoft Office 365 Suites (Excel, Outlook, PowerPoint)
- Customer Service
- Attention to Detail
- Organization
- Customer Relationship Management (CRM)
- Inventory Coordination
- Onboarding PC Configuration
Timeline
Spare Parts Coodinator
SW North America
02.2024 - Current
Department Supervisor
Dynamic BDC
08.2020 - 02.2024
Team Lead
Dynamic BDC
07.2020 - 08.2020
Customer Service Representative
Dynamic BDC
12.2017 - 06.2020
Customer Service Manager
Ollies Bargain Outlet
09.2016 - 12.2017
Associates - Business Administration, Management - Business Administration
Oakland Community College
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