Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
AdministrativeAssistant

Dillon Bernel

Goldsboro

Summary

Dynamic leader with proven expertise in operations management and customer service, honed at Shell Rapid Lube And Service Center. Excelled in staff management and process improvements, boosting productivity and service quality. Skilled in cooking and team leadership, adept at fostering collaboration and driving revenue growth through strategic upselling.

Experienced with various cooking techniques and kitchen operations. Utilizes culinary skills to create flavorful and visually appealing dishes. Knowledge of food safety practices and efficient kitchen workflows.

Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

15
15
years of professional experience

Work History

Cook

Panda Express
04.2024 - Current
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Used POS system to enter orders, process payments and issue receipts.

Retail Service Specialist

O'Reilly Auto Parts
02.2023 - 12.2023
  • Attended to customer complaints and processed product return or replacement requests.
  • Unloaded delivery trucks and safely transported goods from stockroom to assigned floor.
  • Streamlined inventory management for improved product availability and reduced waste.
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Fulfilled customers' special requests for merchandise and delivery times.
  • Assisted customers in making informed purchase choices and selecting products.
  • Coordinated efficient product deliveries to meet customers' demands.
  • Contributed to positive teamwork dynamics by pitching in whenever needed, supporting colleagues during busy periods or staff shortages.

Assistant Manager of Customer Service

Shell Rapid Lube And Service Center
04.2019 - 01.2022
  • Promoted a positive and inclusive working culture that emphasized collaboration, teamwork, and mutual respect among all employees.
  • Oversaw scheduling and shift assignments, optimizing staff coverage during peak times for optimal customer support.
  • Contributed to revenue growth by identifying opportunities for process improvements that increased productivity while maintaining high standards of service quality.
  • Led recruitment and onboarding efforts for new team members, ensuring they were well-prepared to contribute immediately upon joining the organization.
  • Collaborated with management to develop strategies for enhancing the overall customer experience.
  • Managed budgets effectively by monitoring expenses closely and finding ways to cut costs without sacrificing service quality or employee morale.
  • Increased sales through upselling and cross-selling techniques, educating customers on product offerings.

Server/Bartender

Logans Roadhouse
06.2010 - 04.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

High School Diploma -

Charles B. Aycock High School
Pikeville, NC
06-2011

Skills

  • Customer service
  • Cooking
  • Cleaning and organization
  • Food handling
  • Team leadership
  • Time management
  • Staff management
  • Inventory control
  • POS systems
  • Employee scheduling
  • Hiring and training
  • Operations management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Cook

Panda Express
04.2024 - Current

Retail Service Specialist

O'Reilly Auto Parts
02.2023 - 12.2023

Assistant Manager of Customer Service

Shell Rapid Lube And Service Center
04.2019 - 01.2022

Server/Bartender

Logans Roadhouse
06.2010 - 04.2019

High School Diploma -

Charles B. Aycock High School
Dillon Bernel