Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Dillon Borchardt

Lubbock,TX

Summary

Proven security and emergency response expert from University Medical Center Hospital, adept in vandalism prevention and emergency support, showcasing a strong blend of tactical training and exceptional interpersonal communication. Achieved significant reduction in security incidents through vigilant surveillance and strategic planning. Renowned for mentoring staff with a focus on enhancing facility safety and operational efficiency. Observant professional accustomed to working alone to maintain security at facilities. Knowledgeable about detecting and preventing incidents, reporting crime and providing basic first aid. Thorough understanding of enforcement policies coupled with deep familiarity of safety equipment. Reliable Armed Security Guard with background in protecting assets and maintaining safety. Experience includes surveillance, rapid response to security breaches, and routine patrol of property parameters. Strengths lie in conflict resolution skills, physical fitness, and knowledge of law enforcement procedures. Contributed to improved overall security posture of previous assignments through proactive approach and high alertness levels. Background includes making a positive impact on security at a facility by completing patrols, reviewing feeds and scanning incoming people, vehicles and items. Enthusiastic about offering skills to a new company in need of a highly-qualified security professional. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Armed Security Guard

University Medical Center Hospital
Lubbock , TX
09.2022 - Current
  • Patrolled assigned areas to detect suspicious activities and persons.
  • Monitored surveillance cameras to detect any criminal activity or violations of policy.
  • Responded quickly and appropriately to emergency situations, including medical emergencies, fire alarms, bomb threats.
  • Investigated reported incidents such as theft, vandalism, trespassing.
  • Provided assistance to law enforcement agencies in apprehending suspects when necessary.
  • Interacted with customers in a professional manner while providing directions or responding to inquiries.
  • Assisted in maintaining order during large events or gatherings.
  • Enforced safety regulations by monitoring hazardous materials and issuing warnings when needed.
  • Inspected equipment for proper functioning and responded to malfunctioning systems accordingly.
  • Maintained logs of all security-related incidents and submitted reports regularly to supervisor.
  • Performed daily inspections of security equipment such as gates, locks, alarm systems, radios., ensuring that they were operating properly.
  • Adhered to company policies regarding access control procedures for visitors and guests and contractors.
  • Conducted regular patrols of the facility grounds using both vehicle and foot patrol methods.
  • Participated in training exercises related to emergency response protocols.
  • Followed established protocol for responding to alarms or other emergency situations.
  • Provided escorts for authorized personnel entering restricted areas within the facility.
  • Communicated effectively with team members while coordinating efforts during shifts.
  • Performed routine maintenance tasks such as checking doors and windows for proper locking mechanisms and replacing light bulbs as needed.
  • Maintained order and safety while providing customer service and information to facility visitors.
  • Investigated reported incidents to protect company assets.
  • Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Monitored building access and identified all officials and employees before authorizing entrance.
  • Tracked vehicles on premises, including license plate numbers.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Identified suspicious activity to determine appropriate response.
  • Maintained high levels of alertness throughout shifts.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Searched bags manually to identify prohibited items and contraband.
  • Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
  • Provided instruction and guidance to newly assigned personnel in the field.
  • Organized and implemented weekly training sessions for field staff.
  • Developed and monitored progress of individual trainees through regular assessment evaluations.
  • Conducted on-site visits with new employees to ensure compliance with company policies and procedures.
  • Demonstrated proper use of equipment, tools, and safety protocols to ensure safe working conditions.
  • Evaluated employee performance during exercises and drills to identify areas needing improvement or additional training.
  • Assisted in recruiting, interviewing, and selecting qualified personnel for field positions.
  • Maintained records of all training activities, including attendance, completion status, feedback forms.
  • Created written reports summarizing results from assessments and other data collected during field training programs.
  • Facilitated monthly meetings with supervisors to discuss training issues or needs related to their departments.
  • Identified potential problems that may arise due to lack of knowledge or experience among trainees prior to their deployment in the field environment.
  • Monitored safety guidelines while providing instruction on job duties and responsibilities associated with specific tasks in the field.
  • Reviewed operational documents such as Standard Operating Procedures prior to implementation by trainees in order to ensure accuracy.
  • Responded quickly when called upon for assistance during emergency situations involving inexperienced personnel.
  • Provided feedback on individual performance after each exercise or drill so that improvements could be made before deploying them into an operational setting.
  • Instructed trainees on proper techniques for handling hazardous materials safely.
  • Ensured compliance with government regulations pertaining to health and safety standards within the workplace.
  • Advised senior management on changes needed within the current training program based on feedback received from trainees.
  • Reviewed lesson plans and adjusted lessons.
  • Received and dispatched calls for emergency services.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Updated records of driver locations, delays, and cancellations.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Received emergency calls from the public and dispatched appropriate personnel to handle incidents.
  • Monitored police radio frequencies for any updates or changes in dispatch instructions.
  • Provided support to officers by relaying critical information during emergencies.
  • Created incident reports and maintained records of all incoming calls and dispatches.
  • Assisted with investigations by providing detailed call logs and recordings as requested.
  • Responded promptly to inquiries from citizens, law enforcement, and other agencies.
  • Verified the status of units assigned to calls in order to ensure safety protocols were followed.
  • Utilized a computer-aided dispatch system to track unit locations, responder availability, and update incident statuses.
  • Coordinated communication between multiple agencies when responding to complex incidents.
  • Operated telephone switchboard systems for routing incoming calls appropriately.
  • Facilitated interdepartmental collaboration between patrol officers, detectives, crime scene investigators.
  • Documented all communications received via phone or radio transmissions accurately.
  • Maintained contact with units on assignment to deliver further assistance and support when needed.

Lube Technician

Jiffy Lube Oil Change Center
Lubbock, TX
10.2021 - 09.2022
  • Provided technical support to customers over the phone and in person.
  • Diagnosed problems and determined solutions for various customer issues.
  • Performed onsite repair of equipment at customer locations.
  • Installed new systems according to manufacturer specifications.
  • Conducted preventive maintenance on a variety of machines and systems.
  • Inspected equipment for proper operation and safety hazards prior to use.
  • Tested repaired items to ensure functionality before returning them to customers.
  • Provided training on the safe usage of equipment when needed.
  • Identified potential problems during routine inspections in order to prevent future breakdowns.
  • Followed all safety protocols while performing work in potentially hazardous environments.
  • Adhered to quality assurance procedures during every stage of the service process.
  • Followed established safety rules, OSHA guidelines and company safety policies and procedures.
  • Trained new team members on service processes to increase productivity.
  • Traveled to customer locations to complete work for pre-set appointments.
  • Conducted service appointments to diagnose and fix problems.
  • Examined previously completed work for accuracy.
  • Set up and operated mechanical and manual tools and equipment.
  • Maintained certifications and completed training on systems and components.
  • Tracked inventory used and notified supervisor about re-ordering needs.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Completed scheduled appointments on time to drive quality service.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Performed oil changes and lubrication services on a variety of vehicles.
  • Inspected and changed air filters, fuel filters, transmission fluid, coolant levels and other fluids as needed.
  • Installed new windshield wiper blades and checked tire pressure.
  • Checked for any signs of wear or damage to brakes, suspension systems, steering components, exhaust systems and other parts of the vehicle.
  • Tested batteries using specialized equipment such as digital multimeters.
  • Diagnosed engine problems by performing visual inspections, listening for unusual noises or checking warning lights on the dashboard.
  • Cleaned engine components such as carburetors, distributors and fuel injectors with appropriate solvents or solutions.

Lube Technician

Take 5 Oil Change
Plainview , TX
01.2021 - 10.2021
  • Performed oil changes and lubrication services on a variety of vehicles.
  • Inspected and changed air filters, fuel filters, transmission fluid, coolant levels and other fluids as needed.
  • Installed new windshield wiper blades and checked tire pressure.
  • Checked for any signs of wear or damage to brakes, suspension systems, steering components, exhaust systems and other parts of the vehicle.
  • Tested batteries using specialized equipment such as digital multimeters.
  • Diagnosed engine problems by performing visual inspections, listening for unusual noises or checking warning lights on the dashboard.
  • Cleaned engine components such as carburetors, distributors and fuel injectors with appropriate solvents or solutions.
  • Greeted customers in a friendly manner upon arrival at the service station.
  • Provided estimates for repair costs based on customer requests and needs.
  • Educated customers about preventive maintenance services available to them.
  • Recognized safety hazards while working with tools and machinery in order to avoid injury or property damage.
  • Followed all safety protocols related to handling hazardous materials such as oils, fuels and cleaning agents.
  • Ensured that all tools were properly stored after use in order to maintain a clean working environment.
  • Reported any mechanical issues found during inspection to the supervisor immediately.
  • Disposed of used oil containers in accordance with local regulations.
  • Attended regular training sessions to stay up-to-date with industry standards.
  • Demonstrated excellent problem solving skills when dealing with difficult situations.
  • Checked fluids and maintenance-related parts and topped off or replaced.
  • Changed oil, transmission fluid and filters in vehicles.
  • Drained motor oil, changed oil filters and greased chassis fittings.
  • Kept shop area neat and clean by removing debris and safely disposing of used oil.
  • Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
  • Maintained tools, test equipment and materials, keeping work areas organized.
  • Checked tire pressure and performed tire repairs, installations and maintenance tasks.
  • Inspected fluid level for steering gear, power steering reservoir, transmission, rear axle housings and shackles.
  • Adjusted tire pressure on vehicles and warned customers of leaks and tire damage.
  • Performed complete vehicle maintenance inspections and tapped off fluid levels.
  • Answered questions regarding vehicle maintenance and recommended necessary repair work to keep vehicles operating properly.
  • Performed automotive preventive maintenance and inspected tires.
  • Communicated with customers regarding status of service work and estimated timeframe for completion.
  • Reviewed completed work and road-tested vehicles.
  • Performed maintenance inspections, tune-ups, oil changes and other key services.
  • Removed old oil, replaced filters, and added correct amounts of fluids.
  • Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
  • Inspected vehicles for damage and recorded findings to facilitate repairs.
  • Adjusted and repaired systems to meet manufacturers' performance specifications.
  • Conducted test drives before and after repair services.
  • Completed standard inspections to assess wear and damage to vehicles.

Jailer

Hale County Sheriffs Department
Plainview , TX
08.2019 - 01.2021
  • Maintained secure environment for inmates and staff by enforcing rules and regulations.
  • Monitored security cameras to ensure safety of inmates and personnel.
  • Conducted regular cell inspections to identify contraband, weapons, or other hazardous materials.
  • Responded promptly to emergency situations in a professional manner, using appropriate force if needed.
  • Provided basic medical care and monitored health of inmates as necessary.
  • Processed new inmates upon admission, including searching them for contraband items.
  • Supervised inmate activities such as meals, recreation time, showers.
  • Conducted searches of cells for illegal substances or weapons on a regular basis.
  • Transported inmates to court hearings or other appointments safely and securely.
  • Assisted with the development of individualized treatment plans for each inmate.
  • Investigated incidents involving violations of jail policies or procedures.
  • Facilitated communication between inmates and their families through phone calls or visits.
  • Managed records related to prisoner files, disciplinary actions, releases and transfers.
  • Ensured compliance with all laws pertaining to the confinement of prisoners.
  • Trained new hires in proper techniques for interacting with prisoners.
  • Prepared detailed reports regarding daily activities within the facility.
  • Participated in regular meetings with supervisors to discuss progress updates.
  • Conducted booking procedures on new inmates by performing fingerprinting and medical assessments.
  • Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
  • Operated telephones, switchboards, intercoms and two-way radios to communicate with other personnel.
  • Searched prisoner cells and belongings for contraband and weapons.
  • Observed conduct of inmates and protected from dangers.
  • Issued clothing, bedding, and other authorized items to inmates.
  • Inspected all incoming and outgoing mail for contraband.
  • Led grid searches to locate and confiscate potential harmful items and contraband.
  • Monitored inmate behavior to prevent escape attempts, crime, and other dangerous activities.
  • Escorted prisoners to and from court, jail and other jurisdictions or rehabilitation institutions.
  • Facilitated reductions in inmate disturbances and incidents to increase facility safety.
  • Assisted in training new jail staff on security procedures and inmate management.
  • Conducted patrolling of jail premises to detect any suspicious activity or security breaches.

Education

High School Diploma -

PLAINVIEW HIGH SCHOOL
PLAINVIEW TX
05-2011

Skills

  • Vandalism prevention
  • Defensive strategies
  • Search and seizure
  • Evidence storage
  • Grounds patrols
  • Law enforcement support
  • Facilities patrol
  • Emergency response
  • Firearms proficiency
  • Tactical training
  • Vehicle patrol
  • Report writing
  • Disturbance investigation
  • First responder experience
  • Defensive tactics
  • Arrest procedures
  • Intelligence gathering
  • Incident documentation
  • Staff monitoring
  • Guest relations
  • Personal restraint
  • Conflict de-escalation
  • Investigative skills
  • Building patrol
  • Crime prevention
  • Staff assistance
  • Surveillance monitoring
  • Alarm response
  • Access control
  • Crowd control
  • Perimeter security
  • Equipment inspection
  • Radio communication
  • Self-defense training
  • Computer skills
  • Security planning
  • Facility protection
  • CCTV monitoring
  • Coaching and mentoring
  • Feedback analysis
  • Culturally aware
  • Ethical
  • Excellent interviewing skills
  • Materials organization
  • Training delivery
  • Needs assessment
  • Employee mentoring
  • Feedback collection
  • Assessment tools
  • Lesson planning
  • Materials preparation
  • Technology use
  • Mentoring
  • Data entry
  • Interviewing
  • Call assessments
  • Confidentiality
  • Records maintenance
  • Information gathering
  • Caller engagement
  • Processing requests
  • Multi-line phone system
  • Task prioritization
  • Interpersonal communication
  • Written communication
  • Dispatch first responders
  • Emergency support
  • Alarm tracking
  • Police and fire procedures
  • Information documentation
  • Incident management
  • Information security
  • Telephone etiquette
  • Problem-solving abilities
  • Map reading
  • Teamwork and collaboration
  • Multitasking
  • Call prioritization
  • Computer literacy
  • Excellent communication
  • Police department procedures
  • Dependable and responsible
  • Organizational skills

Affiliations

  • President of the Security Improvement Committee.
  • Help with Holiday events occurring within the facility.
  • Assist with overtime needs in either Security or Dispatch to cover vacancies.
  • Field Training Officer assisting with training of new officers coming into the Police department.

Certification

  • Level 3 Security License

Timeline

Armed Security Guard

University Medical Center Hospital
09.2022 - Current

Lube Technician

Jiffy Lube Oil Change Center
10.2021 - 09.2022

Lube Technician

Take 5 Oil Change
01.2021 - 10.2021

Jailer

Hale County Sheriffs Department
08.2019 - 01.2021

High School Diploma -

PLAINVIEW HIGH SCHOOL

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Dillon Borchardt