Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dillon Boxx

Chicago,IL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in optical care. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Internal Escalations - Earner

Uber
03.2024 - Current
  • Identify trends and monitored customer feedback to ensure an excellent customer experience.
  • Ensured client satisfaction with effective stakeholder management and timely resolution of issues.
  • Self-motivated, with a strong sense of personal responsibility.

Customer Experience Specialist

Hims & Hers Health, Inc.
06.2023 - 03.2024
  • Maintained up-to-date knowledge of product and service changes.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.

Customer Experience Specialist

Warby Parker
06.2021 - 06.2023
  • Maintained extensive knowledge of company products to recommend items aligned with customer needs.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.

Surgical Technician

East Jefferson General Hospital
10.2013 - 06.2021
  • Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
  • Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction.
  • Created safe operating environments for invasive and non-invasive procedures.

Education

Associate of Applied Science - Technology

Delgado Community College
New Orleans, LA
05.2013

Skills

  • Technology Proficiency
  • Good Communication Skills
  • Client Relationships
  • Responding to Difficult Customers
  • Efficient and Detail-Oriented
  • Strong Computational Skills
  • Data Entry and Maintenance
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution

Timeline

Internal Escalations - Earner

Uber
03.2024 - Current

Customer Experience Specialist

Hims & Hers Health, Inc.
06.2023 - 03.2024

Customer Experience Specialist

Warby Parker
06.2021 - 06.2023

Surgical Technician

East Jefferson General Hospital
10.2013 - 06.2021

Associate of Applied Science - Technology

Delgado Community College

Similar Profiles

CREATE PROFILE
Dillon Boxx