Dillon Cefarelli
New London,NH
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
Manager
OSR Enterprise, LLC
2019.08 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and maintained relationships with customers and suppliers through account development.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Improved customer satisfaction by implementing efficient car wash processes and maintaining a clean environment.
- Managed daily operations for optimal efficiency and profitability, including scheduling staff and overseeing inventory management.
- Ensured safety procedures were followed by all employees to prevent accidents and maintain a safe working environment.
- Reduced wait times for customers by streamlining service workflows and improving equipment maintenance schedules.
- Analyzed sales trends to identify opportunities for upselling additional services or offering promotional discounts.
Group Facilitator
Bristal Recover Club
2017.06 - 2019.08
- Enhanced group dynamics by skillfully facilitating communication and collaboration among members.
- Developed tailored strategies for diverse groups, resulting in improved overall performance and goal achievement.
- Created a supportive environment by fostering trust, empathy, and mutual respect among participants.
- Implemented effective conflict resolution techniques to address challenges and ensure positive outcomes for all parties involved.
- Assisted in the development of individual and group action plans, promoting accountability and progress toward objectives.
- Evaluated participant progress through ongoing assessments, providing constructive feedback to promote growth.
- Adapted facilitation style according to group needs, ensuring an inclusive environment that valued diverse perspectives and ideas.
- Improved client recovery rates by developing personalized coaching plans tailored to individual needs.
- Enhanced client engagement in recovery programs by providing compassionate support and guidance.
Professional Mover
Finish Line Movers
2011.09 - 2015.02
- Operated with safety and skill to avoid accidents and delays.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 1000 lbs.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Completed over 1200 jobs by loading boxes and large items, unloading trucks, and cleaning job sites.
- Ensured timely completion of moving projects by effectively managing time and resources.
- Improved customer satisfaction by efficiently packing, loading, and unloading belongings with care and precision.
- Assisted in the disassembly and reassembly of furniture, ensuring all items were properly protected during transport.
- Developed strong rapport with customers, addressing any concerns or special requests to ensure a smooth moving experience.
- Demonstrated excellent teamwork skills, collaborating with fellow movers to complete tasks quickly and accurately.
- Conducted pre-move assessments to accurately estimate labor requirements and necessary resources for each job.
- Maintained a clean work environment, disposing of waste materials responsibly after each move.
Education
GED -
Cromwell High School
Cromwell, CT01.2011
Skills
- Business Administration
- Policy Implementation
- Treatment Goals
- Resource Advocacy
- Goal Setting
- Client Education
- Professional Relationships
- Meeting Facilitation
- Inventory Controls
- Payment Handling
- Packing Expertise
Timeline
Manager
OSR Enterprise, LLC
2019.08 - Current
Group Facilitator
Bristal Recover Club
2017.06 - 2019.08
Professional Mover
Finish Line Movers
2011.09 - 2015.02
GED -
Cromwell High School
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