Dillon Coatsworth
Nampa,ID
Summary
Customer service professional bringing extensive experience in automotive industry specializing in client relations and service delivery. Proven ability to diagnose vehicle issues accurately and manage repair processes smoothly. Known for exceptional team collaboration and reliability adapting seamlessly to evolving customer needs and industry changes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Parts Manager
Boise Mitsubishi
11.2023 - 01.2025
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Achieved DOT hazmat certification.
- Ordered parts for customers, repair shops and the service department for use in warranty, customers, and internal inventory.
- Created detailed reports on department performance for upper management review, identifying areas of improvement and growth opportunities.
- Developed customer loyalty program that increased repeat business by offering discounts on future purchases.
- Mitsubishi Diamond certified.
Service Advisor
Bronco Motors Hyundai West
03.2022 - 11.2022
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Managed 45+ calls a day.
Service Advisor
Larry H Miller Dodge
07.2018 - 03.2022
- Greeted customers as they entered the service department
- Informed customers of current and upcoming service and recall repairs
- Coordinated with the parts department in ordering parts for repairs
- Assisted technicians in diagnosing repairs and maintenance services needed
- Maintained extremely high customer satisfaction standards to meet or exceed targets.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
BG and Carbrite sales representative
DMC Sales & Supply
06.2017 - 07.2018
- Maintained current accounts by stocking shelves, performing training sessions and selling new products
- Acquired new business opportunities by cold calling automotive maintenance and detail shops, performed demonstrations and product comparisons
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Shop Foreman/Packaging machine operator/Forklift driver/Shipping and receiving
Charter Packaging
06.2013 - 06.2017
- Operated and maintained Matrix and Triangle packaging machines for a southern based vegetable seed company
- Loaded and unloaded semi trucks with a forklift
- Complete warehouse tasks such as, inventory, daily shipping, receiving, and picking orders
- Oversee fulltime and temporary workers
- Assist manager in daily operations
Parts delivery driver/warehouse person
Peterson Chevrolet
03.2012 - 06.2013
- Delivered parts across the treasure valley
- Shipped and received inventory
- General warehouse and inventory maintenance
Courtesy shuttle driver
Larry Miller Honda
01.2010 - 01.2012
- Delivered and picked up customers while their vehicles were being repaired
Filing clerk/Internet sales
Larry Miller Auto mall
01.2010 - 12.2010
- Filed and organized repair orders
- Posted vehicles on craigslist and dealer socket for sale
Porter
Edmark Chevrolet
01.2008 - 01.2010
- Parked customers vehicles
- Washed customers vehicles prior to delivery
Education
No Degree - art degree
Boise State University
Boise, ID01.2010
No Degree - certificate of drafting and design
Selland College
Boise, ID01.2009
High School Diploma - drafting
Columbia High School
Nampa, ID01.2008
Skills
- Mig Welding
- Hardworking
- Hands On
- Certified forklift driver
- Timely
- Proficiency in UPS WorldShip
- Proficiency in Microsoft Office
- Proficiency in multiple Operating Systems
- Invoice processing
- Customer service
- Ordering parts
- Vendor relations
Certification
- Forklift Certification
- DOT Hazmat Certified.
Timeline
Parts Manager
Boise Mitsubishi
11.2023 - 01.2025
Service Advisor
Bronco Motors Hyundai West
03.2022 - 11.2022
Service Advisor
Larry H Miller Dodge
07.2018 - 03.2022
BG and Carbrite sales representative
DMC Sales & Supply
06.2017 - 07.2018
Shop Foreman/Packaging machine operator/Forklift driver/Shipping and receiving
Charter Packaging
06.2013 - 06.2017
Parts delivery driver/warehouse person
Peterson Chevrolet
03.2012 - 06.2013
Courtesy shuttle driver
Larry Miller Honda
01.2010 - 01.2012
Filing clerk/Internet sales
Larry Miller Auto mall
01.2010 - 12.2010
Porter
Edmark Chevrolet
01.2008 - 01.2010
High School Diploma - drafting
Columbia High School
- Forklift Certification
- DOT Hazmat Certified.
No Degree - art degree
Boise State University
No Degree - certificate of drafting and design
Selland College
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