Assisted in developing community engagement programs to promote conservation initiatives and increase recreational license revenue.
Taught and facilitated workshops and events to educate the public on outdoor recreation and natural resource management.
Created informative materials to enhance public awareness of department goals and services.
Supported data collection efforts for program evaluation and reporting purposes.
Adapted communication strategies based on audience needs, increasing participation in local events.
Hardgoods Specialist
Recreational Equipment, Inc.
Indianapolis, IN
03.2025 - Current
Hired directly into Hardgoods department based on demonstrated expertise and knowledge of technical/material specifications across multiple outdoor equipment categories.
Assisted customers to make high-value purchases of technical equipment for climbing, backpacking, tent/sleep/cook systems, and backcountry emergency/health/safety applications.
Directly named in multiple 5-star customer feedback/reviews submitted to REI.
Project Manager, Client Services
The AEA Institute
Indianapolis, IN
09.2024 - 07.2025
Worked directly for the CEO to coordinate and manage multiple concurrent projects for corporate clients, including programs promoting mental wellness, leadership development, and community engagement.
Coordinated client communications to ensure alignment on project milestones and expectations.
Conducted regular status meetings with clients to provide updates and gather feedback for continuous improvement.
Tracked program metrics, analyzed participation data, and prepared detailed reports for internal and external stakeholders.
Education
Bachelor of Science - Management & Human Organization
Indiana University, Bloomington
05-2023
Timeline
Business Operations & Engagement Specialist
Indiana Department of Natural Resources
01.2026 - Current
Hardgoods Specialist
Recreational Equipment, Inc.
03.2025 - Current
Project Manager, Client Services
The AEA Institute
09.2024 - 07.2025
Bachelor of Science - Management & Human Organization
<ul><li>Achieving & exceeding Business goals and targets. Decide and implement region specific innovative strategies to meet business targets</li><li>Managing and supporting the effective deployment of sales team with respect to the geographical area, exploring new markets and in allocating resources to most profitable opportunities.</li><li>Identifying the need of sales training, analyzing changing market trends, channel deployment etc.</li><li>Ensure implementation of promotional plans & contests and suggesting new and innovating promotion plan for the area of work.</li><li>Recruiting and retaining high performers.</li><li>Ensuring highest levels of employee relationship, motivation & engagement to drive results & elevated levels of employee satisfaction.</li><li>Effectively engage Operations & Risk teams to understand and contribute to overall processes & profitability across locations, Responsible for the quality of portfolio.</li></ul> at Clix Capital Services Pvt Ltd.<ul><li>Achieving & exceeding Business goals and targets. Decide and implement region specific innovative strategies to meet business targets</li><li>Managing and supporting the effective deployment of sales team with respect to the geographical area, exploring new markets and in allocating resources to most profitable opportunities.</li><li>Identifying the need of sales training, analyzing changing market trends, channel deployment etc.</li><li>Ensure implementation of promotional plans & contests and suggesting new and innovating promotion plan for the area of work.</li><li>Recruiting and retaining high performers.</li><li>Ensuring highest levels of employee relationship, motivation & engagement to drive results & elevated levels of employee satisfaction.</li><li>Effectively engage Operations & Risk teams to understand and contribute to overall processes & profitability across locations, Responsible for the quality of portfolio.</li></ul> at Clix Capital Services Pvt Ltd.
Business Operations Manager/Client Engagement Manager at Capgemini Technology Services India LimitedBusiness Operations Manager/Client Engagement Manager at Capgemini Technology Services India Limited
Business Operations Manager/Client Engagement Manager at Capgemini Technology Services India LimitedBusiness Operations Manager/Client Engagement Manager at Capgemini Technology Services India Limited