Dillon Divich
Computer Science
Colorado Springs,CO
Summary
Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
12
12
years of post-secondary education
Work History
Picker
Amazon
Colorado Springs, CO
11.2021 - 04.2022
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Conducted periodic inventory audits to verify accuracy.
- Worked fast to meet assigned daily picking quotas.
- Verified proper labeling and identification on all orders before shipment.
- Followed safety protocols and procedures to minimize workplace accidents.
- Scanned and verified UPC codes for all products to aid in identification.
- Sorted and organized items in designated areas for easy access.
- Used RF scanners to track orders and verify accuracy.
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
Food Service Worker
Golden Bee Restaurant
Colorado Springs, CO
08.2019 - 03.2021
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Learned other teammates' work tasks to train as backup.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Developed and maintained positive relationships with customers to enhance service.
- Set up and broke down food service lines quickly to maintain service flow.
- Cleaned and organized kitchen, dining and service areas.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Stored food in designated containers and storage areas to prevent spoilage.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Distributed food to waiters and waitresses to serve to customers.
- Utilized POS system to receive and process food and beverage orders.
- Greeted customers and answered inquiries regarding menu items and specials.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Monitored food quality and freshness throughout day.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Adjusted food preparation methods in accordance with customer requests.
Service Assistant
Bonefish Grill Restaurants
Colorado Springs, CO
08.2015 - 03.2019
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Wiped down kitchen counters and used sanitizing products to remove grime.
- Delivered entrees and platters of food to patrons in support of wait staff.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Addressed customer complaints and inquiries to verify satisfaction.
- Monitored dining room inventory and replenished as necessary.
- Assisted wait staff with timely food delivery and guest requests.
- Offered product samples, answered questions and helped customers find items.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Greeted customers and provided menus upon arrival to dining room.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Arranged tables and chairs for special occasions and events.
- Set up advertising signs and displays on shelves, counters and tables.
- Processed payments for orders and provided customers with change.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Assisted customers with carry-out service.
- Assisted with bussing tables and cleaning up spills.
- Engaged in suggestive selling and other sales techniques.
- Monitored dining room and bar areas for signs of overcrowding.
- Established rapport with customers by providing friendly and attentive service.
- Provided attentive service and proactively assessed guest needs.
Kitchen Lead
Culver’s
Colorado Springs, CO
08.2013 - 05.2015
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Collaborated with other departments to coordinate meal service and special events, executing smooth operations.
- Designed and maintained menus to offer variety of high quality and consistency of dishes.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Maintained high personal grooming standards and uniform presentation.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Pushed, pulled and transported large loads and objects.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Monitored food temperature, discarding items not stored correctly.
- Maintained composure and work quality while under stress.
- Trained new staff on food preparation and safety procedures.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Used manual or electric appliances to clean, peel, slice and trim foods.
- Stocked and rotated food items according to expiration dates.
- Assisted in setting up and breaking down kitchen stations.
- Removed trash and cleaned kitchen garbage containers.
- Lifted and carried heavy materials.
- Cleaned and maintained work areas, equipment and utensils.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Followed food safety practices and sanitation guidelines.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
Farm Hand
Mendel Farms
Doland, SD
06.2013 - 07.2013
- Repaired farm equipment, completing both emergency, and preventive maintenance quickly and accurately.
- Operated tractors and self-propelled machinery to plow and fertilize soil.
- Used grease guns and oil cans to lubricate and adjust farm equipment.
- Replaced animal's hay and water regularly while watching animals for changes in behavior or demeanor.
- Checked farmland for issues in need of attention, such as fences to mend and broken pipes to fix.
- Operated farm equipment such as tractors and trucks with extreme care and precision.
- Promoted animal safety and health by providing proper nutrition, housing and medical care.
- Supervised work activities of farm laborers and provided instruction and guidance.
- Performed regular maintenance to keep farm equipment in safe working order.
- Recorded and reported crop yields, expenses and other farm-related data for management decision-making.
- Maintained and repaired fences, buildings and other farm structures as part of groundskeeping duties.
- Loaded and unloaded farm supplies and materials and stored in correct barn location.
- Planted, cultivated and harvested corn, wheat and hay crops for optimal growth.
- Monitored and maintained irrigation systems to optimize water levels for crops.
- Prepared and administered vaccinations and medications to animals.
- Examined animals for signs of sickness and overall herd health.
- Administered pest or weed control initiatives which included location and identification of targets, chemical selection, and application methods.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Patrolled grazing grounds using ATVs and horses to monitor animals and determine movement, care or health-related needs.
- Observed animals and notified supervisor of signs of illness.
- Used time-management strength to cross-train associates to cover more areas without increasing expense.
- Maintained condition of stock horses used to herd cattle.
- Exercised appropriate safety and environmental protocols when cleaning and maintaining ponds and tanks.
Education
High School Diploma - College Preparation
Pine Creek High School
Colorado Springs, CO 08.2009 - 05.2013
Bachelor Of Computer Science - STEM
University of Colorado At Colorado Springs
Colorado Springs, CO 09.2013 - 12.2021
Skills
Java, C, and Python Proficiency
undefinedTimeline
Picker
Amazon
11.2021 - 04.2022
Food Service Worker
Golden Bee Restaurant
08.2019 - 03.2021
Service Assistant
Bonefish Grill Restaurants
08.2015 - 03.2019
Bachelor Of Computer Science - STEM
University of Colorado At Colorado Springs
09.2013 - 12.2021
Kitchen Lead
Culver’s
08.2013 - 05.2015
Farm Hand
Mendel Farms
06.2013 - 07.2013
High School Diploma - College Preparation
Pine Creek High School
08.2009 - 05.2013
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