Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dillon Enck

Cape Coral,FL

Summary

I began my career in the hospitality industry from the ground up, working diligently to climb the ladder through dedication, resilience, and a genuine passion for the field. Over the years, my hard work and commitment led me into management and eventually into general management roles, where I thrived by leading teams and delivering exceptional service. I am deeply devoted to the food, hospitality, and retail industries, and I excel in the fast-paced, often chaotic environment they demand. My experience has shaped me into a strong, adaptable leader with a hands-on approach and a drive to continuously improve operations and customer satisfact

Dynamic and results-driven General Manager with a proven track record at IHG Hotels & Resorts, excelling in inventory management and employee supervision. Enhanced customer satisfaction through effective staff training and innovative sales strategies, achieving significant growth in profitability while fostering a collaborative team environment. Committed to maintaining high food safety standards and operational excellence.

Overview

20
20
years of professional experience

Work History

Deli Manager

Publix Supermarkets Store
04.2019 - Current
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
  • Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
  • Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
  • Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
  • Worked closely with other department managers to improve cross-functional collaboration within the store.
  • Collaborated with store management to achieve overall operational goals, contributing to store success.
  • Increased deli sales by implementing innovative merchandising and promotional strategies.
  • Observed quality assurance standards to optimize freshness of deli products.
  • Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
  • Streamlined deli operations through effective scheduling, inventory management, and staff training.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Created enticing deli displays that showcased featured products and attracted customers to the department.
  • Inventoried food products and associated materials on weekly basis.
  • Conducted regular performance evaluations for staff members, providing constructive feedback for professional growth.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
  • Improved efficiency in ordering processes, avoiding stockouts while minimizing overstock situations.
  • Implemented cost-saving measures by carefully managing labor hours, reducing overtime expenses.
  • Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
  • Organized special events such as tastings or promotions, driving increased foot traffic to the department.
  • Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
  • Developed and launched successful marketing campaign for new deli products, significantly increasing foot traffic.
  • Fostered culture of excellent customer service, leading to noticeable increase in repeat customers.
  • Led by example, working alongside team during busy periods to ensure high-quality service and product delivery.
  • Improved team morale by implementing system for staff recognition and rewards based on performance and customer feedback.
  • Coordinated daily operations, ensuring efficient workflow and timely preparation of deli items for customer satisfaction.
  • Trained new staff on deli equipment use and safety, ensuring compliance with all health and safety regulations.
  • Streamlined inventory management to reduce waste, ordering perfect amount of stock based on forecasted sales.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Monitored food inventory and supplies to prevent waste.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Controlled food costs and managed inventory.
  • Monitored food preparation, production, and plating for quality control.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.

General Manager

Arby's
08.2014 - 07.2019
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Became a training General Manager and a certified training store within the corporate stricter and continually achieved “AAA” (Triple Ace) inspections from corporate on operating standards and guest service
  • Assisted in opening a brand new location in Fort Myers, Florida across from the gulf coast town center
  • Opened a new location on kings highway in port Charlotte, FL

Assistant General Manager

Tacos & Tequila Cantina
07.2018 - 02.2019
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Mentored and motivated team members to achieve challenging business goals.
  • Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
  • Boosted team morale and productivity by implementing regular feedback sessions and recognition programs.
  • Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
  • Implemented customer feedback system, leading to improved service offerings.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

General Manager

IHG Hotels & Resorts
05.2013 - 08.2014
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Worked closely with our director of sales to keep occupancy of the hotel over 70% at all times and reach a maximum caoacitg during the months of SWFL season.

Key Holder / Server / Bartender

TGI Fridays
05.2005 - 12.2012
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
  • Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
  • Increased sales by providing exceptional customer service and product knowledge.
  • Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
  • Facilitated smooth store operations during manager absences, ensuring continuity of service.
  • Fostered culture of accountability and excellence, leading by example and encouraging team growth.
  • Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
  • Ensured compliance with all company policies and procedures, minimizing risk and protecting assets.
  • Improved team morale and efficiency through effective delegation and clear communication.

Education

Bachelor Of Hospitality Management - Hospital Administration

Johnson & Wales University
Providence, RI

Skills

  • Customer service
  • Task delegation
  • Employee supervision
  • Inventory management
  • Team direction
  • Ordering supplies
  • Food safety compliance
  • Staff training
  • Product rotation
  • Merchandising strategies
  • Sanitation standards
  • Cost reductions
  • Waste reduction
  • Scheduling coordination
  • Sales promotion
  • Promotion execution
  • Promotional planning
  • Catering services
  • Display upkeep
  • Profit and loss
  • Deli product packaging
  • Cleaning & sanitation
  • Customer complaint handling
  • Team collaboration
  • Worker training
  • Opening and closing procedures
  • Food safety
  • Staff management
  • Food safety understanding
  • Disciplinary Write-ups
  • Safety training
  • Supplies purchasing
  • Supply ordering
  • Critical thinking
  • Cash handling
  • Inventory control
  • Work schedule creation
  • Hiring and onboarding
  • Schedule coordination
  • Service training
  • Inventory controls
  • Service quality standards evaluation
  • Food and beverage service
  • Kitchen staff supervision
  • Personnel data reporting
  • Cooking
  • Food production management
  • Equipment inspection
  • Reservations coordination
  • Kitchen equipment operation and maintenance

Timeline

Deli Manager

Publix Supermarkets Store
04.2019 - Current

Assistant General Manager

Tacos & Tequila Cantina
07.2018 - 02.2019

General Manager

Arby's
08.2014 - 07.2019

General Manager

IHG Hotels & Resorts
05.2013 - 08.2014

Key Holder / Server / Bartender

TGI Fridays
05.2005 - 12.2012

Bachelor Of Hospitality Management - Hospital Administration

Johnson & Wales University

Similar Profiles

CREATE PROFILE
Dillon Enck