Dillon Enck
Cape Coral,FL
Summary
I began my career in the hospitality industry from the ground up, working diligently to climb the ladder through dedication, resilience, and a genuine passion for the field. Over the years, my hard work and commitment led me into management and eventually into general management roles, where I thrived by leading teams and delivering exceptional service. I am deeply devoted to the food, hospitality, and retail industries, and I excel in the fast-paced, often chaotic environment they demand. My experience has shaped me into a strong, adaptable leader with a hands-on approach and a drive to continuously improve operations and customer satisfact
Dynamic and results-driven General Manager with a proven track record at IHG Hotels & Resorts, excelling in inventory management and employee supervision. Enhanced customer satisfaction through effective staff training and innovative sales strategies, achieving significant growth in profitability while fostering a collaborative team environment. Committed to maintaining high food safety standards and operational excellence.
Overview
20
20
years of professional experience
Work History
Deli Manager
Publix Supermarkets Store
Cape Coral, FL
04.2019 - Current
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Observed quality assurance standards to optimize freshness of deli products.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
- Streamlined deli operations through effective scheduling, inventory management, and staff training.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Created enticing deli displays that showcased featured products and attracted customers to the department.
- Inventoried food products and associated materials on weekly basis.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional growth.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
- Improved efficiency in ordering processes, avoiding stockouts while minimizing overstock situations.
- Implemented cost-saving measures by carefully managing labor hours, reducing overtime expenses.
- Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
- Organized special events such as tastings or promotions, driving increased foot traffic to the department.
- Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
- Developed and launched successful marketing campaign for new deli products, significantly increasing foot traffic.
- Fostered culture of excellent customer service, leading to noticeable increase in repeat customers.
- Led by example, working alongside team during busy periods to ensure high-quality service and product delivery.
- Improved team morale by implementing system for staff recognition and rewards based on performance and customer feedback.
- Coordinated daily operations, ensuring efficient workflow and timely preparation of deli items for customer satisfaction.
- Trained new staff on deli equipment use and safety, ensuring compliance with all health and safety regulations.
- Streamlined inventory management to reduce waste, ordering perfect amount of stock based on forecasted sales.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Controlled food costs and managed inventory.
- Monitored food preparation, production, and plating for quality control.
- Directed food preparation and cooking activities to meet health and safety standards.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
General Manager
Arby's
08.2014 - 07.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Became a training General Manager and a certified training store within the corporate stricter and continually achieved “AAA” (Triple Ace) inspections from corporate on operating standards and guest service
- Assisted in opening a brand new location in Fort Myers, Florida across from the gulf coast town center
- Opened a new location on kings highway in port Charlotte, FL
Assistant General Manager
Tacos & Tequila Cantina
07.2018 - 02.2019
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Mentored and motivated team members to achieve challenging business goals.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Boosted team morale and productivity by implementing regular feedback sessions and recognition programs.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Implemented customer feedback system, leading to improved service offerings.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
General Manager
IHG Hotels & Resorts
Fort Myers, FL
05.2013 - 08.2014
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Worked closely with our director of sales to keep occupancy of the hotel over 70% at all times and reach a maximum caoacitg during the months of SWFL season.
Key Holder / Server / Bartender
TGI Fridays
Warwick,
05.2005 - 12.2012
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Streamlined opening and closing procedures as integral member of store staff.
- Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
- Increased sales by providing exceptional customer service and product knowledge.
- Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
- Facilitated smooth store operations during manager absences, ensuring continuity of service.
- Fostered culture of accountability and excellence, leading by example and encouraging team growth.
- Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
- Ensured compliance with all company policies and procedures, minimizing risk and protecting assets.
- Improved team morale and efficiency through effective delegation and clear communication.
Education
Bachelor Of Hospitality Management - Hospital Administration
Johnson & Wales University
Providence, RISkills
- Customer service
- Task delegation
- Employee supervision
- Inventory management
- Team direction
- Ordering supplies
- Food safety compliance
- Staff training
- Product rotation
- Merchandising strategies
- Sanitation standards
- Cost reductions
- Waste reduction
- Scheduling coordination
- Sales promotion
- Promotion execution
- Promotional planning
- Catering services
- Display upkeep
- Profit and loss
- Deli product packaging
- Cleaning & sanitation
- Customer complaint handling
- Team collaboration
- Worker training
- Opening and closing procedures
- Food safety
- Staff management
- Food safety understanding
- Disciplinary Write-ups
- Safety training
- Supplies purchasing
- Supply ordering
- Critical thinking
- Cash handling
- Inventory control
- Work schedule creation
- Hiring and onboarding
- Schedule coordination
- Service training
- Inventory controls
- Service quality standards evaluation
- Food and beverage service
- Kitchen staff supervision
- Personnel data reporting
- Cooking
- Food production management
- Equipment inspection
- Reservations coordination
- Kitchen equipment operation and maintenance
Timeline
Deli Manager
Publix Supermarkets Store
04.2019 - Current
Assistant General Manager
Tacos & Tequila Cantina
07.2018 - 02.2019
General Manager
Arby's
08.2014 - 07.2019
General Manager
IHG Hotels & Resorts
05.2013 - 08.2014
Key Holder / Server / Bartender
TGI Fridays
05.2005 - 12.2012
Bachelor Of Hospitality Management - Hospital Administration
Johnson & Wales University