Dillon Fields
Fort Worth,Texas
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, notably at Fidelity Investments. Skilled in database management and critical thinking, I excel in improving efficiency and reducing churn rates. My approach combines strong organizational abilities with a focus on achieving tangible results, ensuring high-quality service and customer loyalty.
Overview
10
10
years of professional experience
Work History
High Net Worth Service Rep
Fidelity Investments
Westlake, TX
01.2023 - Current
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
Customer Relationship Advocate
Fidelity Investments
Westlake, TX
11.2021 - 01.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Provided exceptional service to high-value clients, ensuring long-term loyalty and repeat business.
- Reduced customer churn rates by proactively identifying at-risk accounts and implementing targeted retention strategies.
- Implemented new ICM system for streamlined customer interactions, improving response times and increasing overall efficiency.
Warehouse Forklift Operator
Hempel USA
Northlake, TX
08.2019 - 11.2021
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
Team Leader/Crew Trainer
Buc-ee's
Fort Worth, TX
05.2016 - 08.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
Theater Crew Member
Harkins Theaters
Southlake, TX
11.2014 - 07.2016
- Handled cash register transactions accurately while providing friendly service at the concession stand or box office.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Assisted in maintaining a clean and safe theater environment, promoting positive guest interactions.
- Stocked and organized concession supplies to provide customers with food and beverage options.
Education
Brokerage Licenses - Finance
FINRA
09.2022
High School Diploma -
Byron Nelson High School
Trophy Club, TX05.2015
Skills
- Customer Relations
- Critical Thinking
- Organization
- Computer Proficiency
- Database Management
- Problem-solving abilities
- Microsoft Excel
- Follow-up skills
Timeline
High Net Worth Service Rep
Fidelity Investments
01.2023 - Current
Customer Relationship Advocate
Fidelity Investments
11.2021 - 01.2023
Warehouse Forklift Operator
Hempel USA
08.2019 - 11.2021
Team Leader/Crew Trainer
Buc-ee's
05.2016 - 08.2019
Theater Crew Member
Harkins Theaters
11.2014 - 07.2016
Brokerage Licenses - Finance
FINRA
High School Diploma -
Byron Nelson High School