Dillon Fudge
Dallas
Summary
Dynamic professional with proven expertise in emergency management and exceptional interpersonal skills, honed at Allied Universal Security. Excelled in developing security protocols and enhancing operational efficiency, demonstrating a keen ability to multitask and manage crises effectively. Achieved significant improvements in threat mitigation and access control, showcasing a commitment to security excellence and team collaboration.
Experienced with real-time monitoring and incident response. Utilizes advanced communication and coordination skills to manage critical situations efficiently. Track record of maintaining operational integrity and ensuring swift resolution of issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Command Center Operator
Allied Universal Security
01.2022 - Current
- Executed day-to-day functions of command center.
- Liaised with stakeholders to serve as emergency information system for high-profile clients.
- Assisted in the development of command center protocols to ensure consistency in operations.
- Demonstrated exceptional decision-making skills under high-pressure situations resulting in effective threat mitigation.
- Conducted thorough incident investigations and prepared detailed reports for management review.
- Performed routine audits of security systems and procedures to identify areas requiring improvements or updates.
- Managed access control systems for secure entry points, reducing unauthorized access incidents.
- Provided real-time support to field personnel during crisis events, aiding in successful resolutions.
- Managed shift handovers effectively, ensuring accurate information transfer between operators.
Warehouse Fulfillment Associate
Amazon
02.2021 - 11.2021
- Wrapped pallets in shrink wrap prior to loading.
- Met or exceeded daily performance goals through consistent focus on task completion and time management.
- Demonstrated adaptability by cross-training in multiple roles within the warehouse, increasing overall workforce flexibility.
- Operated various types of material handling equipment safely, including forklifts, pallet jacks, and hand trucks.
- Sustained a clean and organized work environment, contributing to increased productivity and efficiency.
- Assisted in training new associates on warehouse procedures, fostering a supportive team atmosphere.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Pulled orders quickly to maintain demanding productivity goals.
- Achieved high levels of attendance punctuality reflecting commitment towards warehouse objectives.
- Loaded and unloaded trucks efficiently, ensuring minimal product damage during transportation.
Online Personal Shopper
Walmart
04.2020 - 12.2020
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Tracked substitutions and informed customers of changes.
- Participated in team meetings and staff training sessions.
- Implemented efficient inventory management strategies, minimizing discrepancies in item availability or selection errors.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
- Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Education
Associate of Arts - Business Administration
Cedar Valley College
Dallas, TX05-2022
Skills
- Remote support
- Emergency management
- Security protocols
- Access control
- Policy enforcement
- Video surveillance
- Network monitoring
- Alarm monitoring
- Multitasking
- Interpersonal skills
- Computer literacy
Certification
- First Aid Certification
- Microsoft Certified, Azure Fundamentals - Microsoft.
Timeline
Command Center Operator
Allied Universal Security
01.2022 - Current
Warehouse Fulfillment Associate
Amazon
02.2021 - 11.2021
Online Personal Shopper
Walmart
04.2020 - 12.2020
Associate of Arts - Business Administration
Cedar Valley College
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