Dillon Graham
Ames,Iowa
Summary
Dynamic Technical Consultant with a proven track record at Allplan, adept in technical support and training, leveraging skills in BIM/SDS2 to enhance customer satisfaction and streamline processes. Excelled in troubleshooting and collaborative problem-solving, demonstrating exceptional technical consulting abilities.
Overview
8
8
years of professional experience
Work History
Technical Consultant
Allplan
Ames, Iowa
12.2019 - Current
- Responding to customer inquiries: Answering questions and addressing concerns that customers have about the software
- This may be done through phone, email, chat or other channels.
- Troubleshooting technical issues: Having a good understanding of the software and be able to identify and resolve technical issues that customers are experiencing.
- Providing product knowledge: Be familiar with the software's features and capabilities so that you can help customers understand how to use it effectively.
- Documenting customer interactions: Keep track of customer inquiries and the solutions provided so that you can refer back to them in the future and to maintain records of customer satisfaction
- Also, process requests or enhancements from customers using Wrike.
- Collaborating with other teams: Work with other teams such as product development and quality assurance to address customer concerns and identify product improvements.
- Maintaining customer records: Maintain accurate records of customer interactions and transactions through HubSpot to help the company understand customer needs and preferences.
- Training: Instruct a basic training course for new, potential, or existing customers that use the software.
Computer Aided Design Drafter
Speece & Lewis Engineers
04.2017 - 12.2019
- Creating detailed technical drawings and plans using Microstation software to produce engineering, architectural, and construction designs and plans.
- Collaborating with engineers and other professionals to develop and modify drawings and designs as required.
- Incorporating design changes into plans and blueprints using Microstation.
- Ensuring that all drawings and designs adhere to applicable codes, regulations, and standards.
- Developing and maintaining accurate and up-to-date records, including project files, drawings, and specifications.
- Managing and maintaining electronic and hard-copy files and records related to drawings, designs, and other project documentation.
- Performing other related duties such as assisting with bridge inspection and data/report entries from those inspections
- Recording information in report form and using FTP sites to upload information.
Education
Associate of Applied Science - CAD/CADD Drafting and/or Design Technology/Technician
Southeast Community College
Lincoln, Nebraska 01.2017
Skills
- Technical Support
- Technical Training
- SDS2
- HubSpot
- Computer-Aided Design (CAD)
- MicroStation
- Technical consulting
- Detail-oriented work
- Civil drafting
- Communication
- File organization
- Technical drawing
Websites
Timeline
Technical Consultant
Allplan
12.2019 - Current
Computer Aided Design Drafter
Speece & Lewis Engineers
04.2017 - 12.2019
Associate of Applied Science - CAD/CADD Drafting and/or Design Technology/Technician
Southeast Community College
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