Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Dillon Gregory

Casselberry

Summary

Dynamic Field Service Technician with extensive expertise in simulation environments, skilled at diagnosing intricate mechanical and electrical issues alongside layer 1-3 software and network challenges.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Field Service Technician 2

Cole Engineering
Orlando
09.2024 - Current
  • Replaced faulty components per diagrams to ensure operational efficiency.
  • Disassembled defective machines for repair and parts replacement.
  • Installed electrical wiring for new equipment installations as required.
  • Inspected and tested mechanical products to identify defects or malfunctions.
  • Collaborated with technicians to resolve complex issues efficiently.
  • Performed preventative maintenance on pumps, motors, valves, and other equipment.
  • Responded swiftly to emergency service requests, maintaining customer satisfaction.
  • Maintained updated knowledge of industry regulations and safety standards.

Government Contractor- Lead Field Service Technician (Army)

Shock Stream LLC
Orlando
02.2023 - Current
  • Repaired faulty equipment in accordance with manufacturer guidelines, ensuring safety compliance
  • Provided onsite technical support, swiftly resolving complex customer issues.
  • Conducted in-depth research on product features for accurate servicing.
  • Diagnosed and rectified mechanical, electrical, or electronic system malfunctions.
  • Worked collaboratively with sales staff to boost customer satisfaction
  • Revamped team's project management process, increasing productivity.
  • Streamlined equipment repair protocols, enhancing operational efficiency.
  • Optimized tech support response times, elevating customer service quality.
  • Assisted with logistic process, such as product acceptance, palletizing equipment, DD-250, and DRMO of equipment.
  • Booking and executing travel both CONUS and internationally
  • DRTS Program:
  • Tested and troubleshot range targets for live range fire.
  • Retrofit cabling and animatronics with in moving targets for various Army ranges.
  • Palletized finalized equipment and/or targets to be deployed both Conus and OConus.
  • Executed and repaired software at various ranges globally.
  • Tested clear com systems between singular and multiple range stations.
  • Installed network racks and chps at various locations across the range.
  • Setting flights, car rentals, and hotels in which all of which fall within government per- diem.
  • Organizing and storing both GFE and company specific merchandise daily.
  • Common use of both hand tools, power tools, and telecommunication tools.
  • Fabricating both parts and cables for all target specific communication and recording devices.
  • Testing and troubleshooting of all target communication and visuals before deployment in a prefabbed lab setting.

Field Technician

CFI/Westgate Resorts
Orlando
03.2021 - 02.2023
  • Managed structured cabling and network installations, ensuring optimal connectivity
  • Successfully programmed extensions in Mitel system, enhancing communication efficiency
  • Effectively used a variety of power and hand tools for installation tasks
  • Troubleshot and resolved software and device issues, maintaining system performance
  • Implemented security measures through network software installation, safeguarding system integrity
  • Pioneered the use of specialty tools for network troubleshooting, significantly reducing downtime.
  • Extensive experience installing and maintaining Ruckus and Cisco equipment.

Field Technician

Charter Communications - Spectrum
Orlando
01.2019 - 03.2021
  • Spearheaded network infrastructure installations, including racks, switches, and amplifiers
  • Efficiently ran and terminated various cables such as cat, coax, speaker wire, and fiber
  • Managed and maintained user access points using Ruckus network interface
  • Programmed extensions in Mitel system enhancing communication efficiency
  • Accurately recorded time and logged mileage for reimbursement through ADP
  • Executed precise cable and wire management, enhancing system reliability and performance.
  • Pioneered the use of specialized tools for network repair, significantly improving job efficiency.

Field Technician

Validfill LLC
Orlando
03.2017 - 12.2018
  • Repairing RFID compatible machines within Disney and Universal resort and parks
  • Installing Raspberry Pi computers along side a fresh installation of windows inside the integrated soda machines
  • Repairing both legacy style and freestyle Coke soda machines, all low voltage
  • Being on call consistently with NO excused or unexcused absences
  • Re-programming software for RFID compatible machines
  • Maintain and operating company vehicle
  • Direct communication for vendor issues from Disney and Universal food and beverage management to Valid Fill
  • Replacing soda machine parts and electrical components
  • Repairing and replacing PoS equipment associated with the RFID technology for Disney and Universal resorts and parks
  • Clearing security clearance and all other processes in order to access Universal and Disney

Escalation Account Manager

DS Services
Lakeland
12.2014 - 03.2016
  • Managed inbound and outbound customer calls, fostering strong customer-business relationships
  • Handled BBB, corporate, and social media complaints within a strict 48-hour timeframe
  • Implemented policy changes based on client feedback to enhance satisfaction
  • Managed critical customer issues, reducing BBB complaints by effectively solving problems.
  • Analyzed customer feedback, leading to policy reforms that enhanced client satisfaction.
  • Provided solutions and compensation, preventing legal actions and saving company resources.

Education

Lake Gibson Highschool
09.2014

Skills

  • CompTIA Security certification
  • TS/SCI clearance
  • Analytical skills
  • Intelligence operations
  • Military contracting
  • Curriculum design
  • VPN expertise

Certification

  • CompTIA Security+
  • Top secret clearance
  • CompTIA Advanced Security Practitioner

Assessments

  • Technical support — Proficient
  • August 2023
  • Performing software, hardware, and network operations
  • Full results: Proficient
  • April 2024
  • Technical support: Customer situations — Proficient
  • February 2022
  • Responding to technical support situations with sensitivity
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Timeline

Field Service Technician 2

Cole Engineering
09.2024 - Current

Government Contractor- Lead Field Service Technician (Army)

Shock Stream LLC
02.2023 - Current

Field Technician

CFI/Westgate Resorts
03.2021 - 02.2023

Field Technician

Charter Communications - Spectrum
01.2019 - 03.2021

Field Technician

Validfill LLC
03.2017 - 12.2018

Escalation Account Manager

DS Services
12.2014 - 03.2016

Lake Gibson Highschool

Similar Profiles

CREATE PROFILE