Dillon Harris
Bloomfield,CT
Summary
Passionate aspiring Master Mechanic excelling in diagnosing automotive issues and enhancing customer satisfaction. Skilled in preventive maintenance and customer service, adept at using hand and power tools for efficient repairs. Achieved notable improvements in vehicle performance and service response times, demonstrating a strong work ethic and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Auto Mechanic
Self-employed
04.2018 - Current
- Improved vehicle performance by diagnosing and repairing a wide range of automotive issues.
- Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition.
- Enhanced customer satisfaction by providing timely and accurate repair services for various makes and models.
- Maintained a safe working environment by adhering to safety procedures and proper use of tools and equipment.
Inside Service Technician
Goodyear
07.2024 - 08.2024
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
- Operated machines safely and correctly, including tire changers and wheel balancers.
Roadside Assistance Agent
AAA Club Alliance
06.2024 - 07.2024
- Coordinated alternative transportation options for customers when necessary, such as taxis or rental cars.
- Utilized GPS technology to accurately locate stranded motorists for faster response times.
- Managed high call volume while remaining calm and professional, ensuring accurate information was relayed to all parties involved.
- Assisted motorists with various vehicle issues such as flat tires, dead batteries, and lockouts, helping them get back on the road quickly.
Auto Detailer
Teph Seal Auto Appearance
10.2022 - 03.2023
- Washed cars and trucks daily for auto dealership.
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
Education
Associate of Science - Business Communications
Lackawanna College
Scranton, PA05.2019
Skills
- Preventive Maintenance
- Tire Installation
- Brake Systems & oil change
- Parts Replacement
- Driveability Diagnostics
- Tire changes, mounts & dismounts
- Customer Service
- Problem-Solving
- Hand and power tools
- Strong Work Ethic
- Roadside Repair
- Heavy Lifting
Vehicle customizations
Enhance vehicles exterior & interior appearance
- LED light installations
- headlight & taillights installations
- wheel installations
- Car accessories installations
- Engine modifications ( air intakes, exhaust, manifolds, fuel injection )
Timeline
Inside Service Technician
Goodyear
07.2024 - 08.2024
Roadside Assistance Agent
AAA Club Alliance
06.2024 - 07.2024
Auto Detailer
Teph Seal Auto Appearance
10.2022 - 03.2023
Auto Mechanic
Self-employed
04.2018 - Current
Associate of Science - Business Communications
Lackawanna College