Dillon Hartz
Billings,OK
Summary
Insightful Information Technology Director with 10+ years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training. Experience working with board and CEO's on reporting and data outcomes for organizational wide metrics.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Director of Information Technology
The Great Salt Plains Health Center
2021.07 - Current
- Developed and implemented short and long-term technology programs such as cloud and AWS migrations to Eclinical Works, Azara, and Epics Revenue Cycle to determine performance measurements, outcomes and investment needs for clinical staff.
- Collaborated with and mentored 5 supervisors and 32 technicians, promoting synergetic partnerships, credibility and teamwork across the health center. Each Supervisor lead a pod which consisted of Cyber Security, Helpdesk, Systems Infrastructure, Vulnerability Management and Clinical Application Support.
- Attended ongoing Microsoft 365, Eclinical Works and Black Hat Security seminars, workshops and continuing education such as Cisco, Watchguard, Aruba security and AWS courses to remain current in emerging technology and advancements.
- Analyzed financial data, developed and maintained a $3.5 million budget and managed expenditures for technology services.
- Promoted employee skill development by creating targeted training programs with Knowbe4 and Connectwise Control that addressed both current needs and future technology trends within the industry.
- Spearheaded the adoption of advanced analytics tools such as BridgeIT, Power BI and Microsoft Fabric within the healthcenter, enabling data-driven decision making and increased competitive advantage to assist with patient care.
Helpdesk Supervisor
BankOnIT
2019.02 - 2021.07
- Managed help desk consisting of 18 employees and conducted performance evaluations based on ticket based metrics that was evaluated monthly to ensure the growth of the operation and customers needs were met.
- Assisted in the development of company-wide IT policies by providing input from a help desk perspective, ensuring practicality and effectiveness in everyday application. Served on two committees that worked with all departments to make a more cohesive process from when a ticket is created to when it is escalated to other areas of the organization. This resulted in 178 policy changes throughout my time in both committees.
- Reviewed daily reports out of Connectwise Control to identify trends in user-reported issues, proactively addressing potential problems before they escalated further. Met with 78 customers monthly to ensure expectations were met.
- Reduced ticket response times by 27% with effective prioritization of support tickets and resource allocation.
- Established strong relationships with vendors such as Oracle, Fiserv, NBS, and Sage 50 to ensure seamless integration of new hardware and software tools for our clients.
Senior Technical Specialist T4
BankOnIT
2017.02 - 2019.02
- Provided advanced end-user troubleshooting and desktop support with microsoft 365 and financial software. Set a new standard and record at 35 tickets closed on average each day. Ticket closed was typically averaging 10.
- Installed, modified, and repaired windows 10 and 11 software and hardware to resolve technical issues. Worked with Fiserv, Oracle and MIP to help troubleshoot software and ensure end users issues were permanently resolved.
- Promoted positive work culture within the team by providing constructive feedback, fostering collaboration, and maintaining a solution-oriented mindset. Served on BankOnIT's culture committee for 3 years. Assisted with training for phone calls and ticket notes for T1-T3 technicians.
- Configured hardware, devices, and software to set up work stations for clients. This would include cisco, aruba and watchguard firewalls and switches that got sent out to clients. Programming the vlans and ip configs on each device and tested with the onsite technician once installed.
- Developed strong relationships with clients through excellent communication skills, earning respect as a trusted advisor on IT-related matters. Worked on client escalations team for 2 years with being oncall 24/7 if a client was not satisfied with their service and resolving issues.
HR Information Analyst
Hertz Rental Car
2016.12 - 2017.06
- Organized information by studying, analyzing, interpreting and classifying data. Worked on Oracle and Learning systems to better understand and create reports for employees out in the field.
- Ensured compliance with all applicable regulations through meticulous record keeping and adherence to established protocols. Worked with external auditors quarterly to adhere to industry standards on Oracle applications programming.
- Collaborated with field agents in cross-functional teams to ensure data quality and consistency throughout Hertz Rental Car's systems.
- Established effective communication channels between technical teams and Oracle financials, facilitating seamless collaboration on complex projects involving multiple stakeholders.
Helpdesk Technician,
OMES
2016.03 - 2016.12
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
Oracle Systems Administrator,
Hertz
2013.11 - 2016.03
- Led teams across broad technical, financial and business disciplines
- Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results
- Mitigated risk factors through careful analysis of financial and statistical data
- Anticipated and managed change effectively in rapidly evolving global business environments
- Defined processes and tools best suited to each project
- Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.
Education
Bachelor of Science - Computer Science
Oklahoma State University - Oklahoma City
Stillwater, OKAssociate of Applied Science - Digital Media
Northern Oklahoma College
Tonkawa, OK05.2012
Skills
- Project Management:
- Custom Software Development
- Department management
- Systems Engineering
- System Migrations/Integrations
- Enterprise wide Implementations IT Project Lifecycle:
- Cybersecurity
- Costing & Budgeting
- Project Scheduling
- Testing/QA/Rollout/Support Value-Added Leadership:
- Cross-Functional Supervision
- Team Building & Mentoring
- Client Relations & Presentations
- Business & IT Planning
- Vendor Management
Certification
- CCNA
- Security +
- A+
- Security Associate
- Toastmaster Public Speaker
Timeline
Director of Information Technology
The Great Salt Plains Health Center
2021.07 - Current
Helpdesk Supervisor
BankOnIT
2019.02 - 2021.07
Senior Technical Specialist T4
BankOnIT
2017.02 - 2019.02
HR Information Analyst
Hertz Rental Car
2016.12 - 2017.06
Helpdesk Technician,
OMES
2016.03 - 2016.12
Oracle Systems Administrator,
Hertz
2013.11 - 2016.03
Bachelor of Science - Computer Science
Oklahoma State University - Oklahoma City
Associate of Applied Science - Digital Media
Northern Oklahoma College
- CCNA
- Security +
- A+
- Security Associate
- Toastmaster Public Speaker
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