DILLON HERMANN
Martinez,CA
Summary
A leader capable of managing a reservoir of a team of employees endowed with varied experience levels. Excellent at people orientation with a high level of customer service. Experienced and knowledgeable about the parts pricing procedures. Enriched with problem-solving and analytical processes. Physically efficient for quick movement of parts, climbing, bending, and lifting of heavy objects. Active at keeping a record of inventories, cash register while allowing to meet store sales goals at maximum. Results-focused and highly professional at managing profiles, customers, orders, employees, and their related issues. A multitasked person with excellent time management policy leading to companies, customer’s and client’s satisfaction. A compatible and self-reliant expert with the order, exchange, and refund policies. Able to perform satisfying and challenging duties for professional growth.
Overview
24
24
years of professional experience
Work History
Parts Advisor
Mckevitt Chrysler Dodge Jeep Ram
05.2022 - 06.2023
- Stocked and managed stock of parts.
- Organized parts storage and stocked inventory according to established guidelines.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
- Researched vehicles and parts via physical catalogs and electronic means.
- Ordered parts from various distributors to fulfill demands.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Maintained clean and neat parts counter and sales floor.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Assisted customers in finding appropriate parts promptly.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
Parts Advisor
Future Automotive Group
02.2021 - 11.2021
- Stocked and managed stock of parts.
- Organized parts storage and stocked inventory according to established guidelines.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
- Researched vehicles and parts via physical catalogs and electronic means.
- Ordered parts from various distributors to fulfill demands.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Maintained clean and neat parts counter and sales floor.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Assisted customers in finding appropriate parts promptly.
Parts Manager
ALL STAR HYUNDAI
10.2010 - 09.2020
- Managed claims and stock about processing, damaged goods, backorders, overages, and shortages for maximum inventory returns by reducing the financial discrepancies and establishing individual parts inventory level
- Implemented proactive merchandise and promotional strategies for enhancing sales by mentoring junior employees; organized, scheduled, managed, and maintained inventory accuracy and employee schedule for meeting customer demands and reconciling stock discrepancies
- Maintained service and processing quality by managing and monitoring service writer and request, technician performance, generating orders, tracking inventory, and profit margins
- Reduced expense in securing low-cost inventory, and collaborated with customers to understand their needs for retaining customers and clients to optimize operation
- Improved sales and managed total parts sale up to 110,000 in the first year and 1.7 million per year currently
- Monitored and adjusted inventories, researched and identified alternative vendors with better prices to minimize obsolescence by 10% and save company respectively
- Observed safety protocols by receiving, examining, and using specific equipment to avoid product damage; gathered information for placing orders and trained staff for improving productivity and customer interaction
- Supervised the flow of parts from in and outside, and managed inventories; managed and maintained estimated costs for the efficient sale of products
- Created PO's and received orders of the parts; maintained the delivery of ordered parts efficiently.
Commercial Roofer
CENTIMARK CORPORATION
07.2009 - 03.2010
- Transported, loaded/unloaded materials relevant to roofing; laid new materials such as asphalt, wood, steel, plastics of roofing, and installed rubber, metal shingle for different commercial buildings
- Inspected roofing for repairing and disassembled old roofs and repaired them; treated roofs with chemical sprays as required to make them water and weather resistant
- Installed peripheral materials such as decking and flashing; cleaned rooftops by removing the unwanted items and installed solar panels on the roof tops
- Endured extreme weather conditions and spent hours to complete the assigned tasks.
Journeyman Parts Technician
Mazzei Hyundai
08.2007 - 05.2009
- Performed sales, ordering, warehousing, and inventory control of the parts
- Identified parts & equipment forshipping, receiving, and providing customers with the best service
- Provided excellent service and attention to customers and satisfied them by delivering the products to the desired location, being hospitable while on telephonic conversation, and providing solutions to the problems
- Managed time and workflow sheet by handling all the delegate tasks and answering the questions of customers
- Maintained the record of customer orders and parts
- Created agendas, worked in a team for communicating meetings, and fulfilled the project requirements while meeting deadlines
- Received, examined, and managed the returned parts and gathered pertinent information for placing orders
- Reduced process lags and researched altered vendors with better prices for the company’s benefit
- Finalized sales receipt, reviewed catalogs, and computer database for locating correct parts for customer vehicles according to model and year
- Managed meetings with managers and stocked incoming merchandise for implementing new strategies
- Took the orders over the telephone, in person, and via emails as well.
Parts Counterman/Manager
Concord Hyundai
06.2004 - 01.2007
- Managed parts operations by being in the dealership to provide a high level of customer satisfaction; maximized return on investment by parts sales, expense control, and inventory control
- Maintained stock at the level that enabled internal service and repair of departments to finalize their task without delay
- Promoted and merchandized parts and accessories with different store locations; created the annual goals of the parts department and their marketing plans and monitored them monthly for ensuring the achievement of the goals; finalized sales receipts, contracts, logs, and reduced process lagging by fulfilling service requests, and generating orders
- Reviewed catalogs for locating correct parts for customer vehicles and improved sales by managing daily activities of the program
- Researched and found other vendors, gathered the information for placing orders, received, and stocked incoming merchandise for the proper arrangement of items and their sale
- Managed the counter and sales area by keeping them cleanforgiving aesthetic look; took safety measurements for avoiding accidents during parts delivery
- Examined parts for defects and managed defective parts to maintain high-quality standards; received and delivered parts, managed their arrangement for boasting their purchase
- Assisted customers to find parts, and maintained the supply level of the parts up to the demand; managed to take orders and improved profit margin by providing excellent service to the customers
- Recognized by the management for providing exceptional customer service; managed recruitment, and staffing for reporting employees to the position.
Courtesy Clerk
Knob Hill Foods
07.1999 - 07.2000
- Greeted and welcomed every visitor politely and ethically; offered assistance to the customers in locating items that were on sale, checked the price, lifted heavy items, and addressed their queries
- Moved carts from different areas of the stores to cart corrals; packed purchased items and offered the customers to carry them to their vehicles
- Supervised return of exchanged and unwanted items for correcting shelf locations; managed collection of shopping carts from the parking lot to keep clean and organized areas
- Escorted customers to the desired merchandise location; worked closely with the staff to assist customers and satisfy them
- Delivered exceptional customer service by greeting customers and directing them to the desired items; maintained the rules of hygiene and sanitation
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints; collected the returned items from the customer counters
- Checked prices of the items for cashiers by request.
Education
SMALL - BUSINESS MANAGEMENT
No Degree - Business Management
Los Medanos College
Pittsburg, CANo Degree -
Alhambra High School
Martinez, CA2002
Apprenticeship -
International Association of MachinistsLocal
Oakland, CASkills
- Computer Literacy Skills
- Evaluating Cash-Flow Situations
- Examining Financial Data
- Customer Service
- Multitasking Skills
- Excellent Interpersonal Skills
- Strong Communication Skills
- Problem-Solving Skills
- Customer Inquiries
- Forklift Operation
- Maintaining Clean Work Areas
- Coordinating Paperwork
- Inventory Management
Timeline
Parts Advisor
Mckevitt Chrysler Dodge Jeep Ram
05.2022 - 06.2023
Parts Advisor
Future Automotive Group
02.2021 - 11.2021
Parts Manager
ALL STAR HYUNDAI
10.2010 - 09.2020
Commercial Roofer
CENTIMARK CORPORATION
07.2009 - 03.2010
Journeyman Parts Technician
Mazzei Hyundai
08.2007 - 05.2009
Parts Counterman/Manager
Concord Hyundai
06.2004 - 01.2007
Courtesy Clerk
Knob Hill Foods
07.1999 - 07.2000
SMALL - BUSINESS MANAGEMENT
No Degree - Business Management
Los Medanos College
No Degree -
Alhambra High School
Apprenticeship -
International Association of MachinistsLocal
Similar Profiles
Claude WilcoxClaude Wilcox
Senior Customer Sales Consultant at Mattblatt Chrysler Dodge Jeep Ram, *Formerly Family Chrysler Dodge Jeep RamSenior Customer Sales Consultant at Mattblatt Chrysler Dodge Jeep Ram, *Formerly Family Chrysler Dodge Jeep Ram
Felix Gonzalez PrietoFelix Gonzalez Prieto
Mechanic at Planet Dodge / Bomnin Dodge Chrysler Jeep RamMechanic at Planet Dodge / Bomnin Dodge Chrysler Jeep Ram
Pedro ReyesPedro Reyes
Diesel Mechanic at Walnut Creek Chrysler Jeep Dodge RamDiesel Mechanic at Walnut Creek Chrysler Jeep Dodge Ram
Mariah Renee (O'Brien Atz)Mariah Renee (O'Brien Atz)
Long-Term Substitute Teacher at Making Waves AcademyLong-Term Substitute Teacher at Making Waves Academy
Laura Holladay RN, MSN, NE-BCLaura Holladay RN, MSN, NE-BC
Interim Perioperative Services Director at Kaiser PermanenteInterim Perioperative Services Director at Kaiser Permanente