Dillon Hoffmann

McCarthy Auto Group

09.2017 - 08.2024

Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Maintained high customer satisfaction standards to meet or exceed targets.
Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Enhanced customer satisfaction by providing timely and accurate service recommendations.
Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
Reduced wait times with efficient coordination of service tasks among technicians.
Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
Provided exceptional customer service, resolving complaints diplomatically and efficiently.