Summary
Overview
Work History
Education
Skills
Websites
Additionalinformation - Inroomdiningexperience
Affiliations
Languages
Accomplishments
Certification
References
Timeline
Intern
Dillon Jamneck

Dillon Jamneck

Port Elizabeth,South Africa

Summary

With over 11 years in the hospitality sector, in the last three years I have consistently surpassed sales goals by 20%, managing a sales portfolio ranging from $500,000 to $1.5 million. My focus on enhancing guest satisfaction has resulted in increased repeat business and revenue growth. I am a highly skilled Experience Specialist with a proven record in customer service and relationship management. I excel at developing strategic customer engagement initiatives, addressing complex challenges, and elevating customer satisfaction. Renowned for my outstanding communication abilities, I build strong relationships with a variety of stakeholders. My history reflects a significant contribution to organizational growth through innovative strategies and a dedication to excellence. As an experienced Specialist, I thrive under tight deadlines while catering to high-value clients. I have successfully collaborated with diverse teams to create comprehensive marketing strategies. My expertise lies in customer relationship management, problem-solving, and effective communication strategies. I excel in empathy, teamwork, and adaptability, ensuring smooth experiences for both clients and colleagues. I am a highly motivated individual eager to embrace new challenges, with a strong work ethic, flexibility, and exceptional interpersonal skills. I am adept at working independently and quickly acquiring new skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Destination Experience Specialist

Celebrity Cruise Liner
Florida, Miami
08.2022 - Current
  • Surpassed sales targets by 20%, effectively showcasing and selling Shore Excursions, leading to a substantial increase in revenue and profitability for the cruise line.
  • Organized and delivered 50+ shore excursions, resulting in a 20% increase in customer satisfaction and positive feedback
  • Achieved 95% guest satisfaction by providing personalized excursion recommendations, resulting in a significant increase in repeat business.
  • Boosted booking efficiency by 25% by effectively utilizing SAP, Microsoft Office Suite, Fidelio, and Outlook, resulting in improved customer satisfaction and increased revenue.
  • Maintained 100% availability of key brands and packs, driving sustainable growth in brand equity and sales volume.
  • Identifying strategies and tactics to meet or exceed revenue targets, as set forth by the company.
  • Self manages the Shore Excursion desk operation, including guest services regarding tour sales, refund issues, and general port and ship information. Monitor brand standards are up to company expectation(desk, pier, dispatch)
  • Responsible for managing guest complaints and follow-up resolution.
  • Promote and sell tours to guests onboard, while delivering high-quality customer service.
  • Design and prepare featured tours for television displays and signage using InDesign or Adobe applications.
  • Create a PowerPoint presentation intended for port presentation. Create a booking form for tour arrangements.
  • Prepare mapping and yield management processes.
  • Prepare meeting agendas for daily meetings and shoreside team conferences.
  • When required, inform all contracted tour operators of their tour counts, ensuring that operators are advised of any peculiarities. Prior to arrival in port, contracted tour operators must be advised of the final count (noting that in some regions we sell to the time of tour departure)
  • Assist guests with inquiries about destination highlights, important do's and don'ts for each location, safety reminders while off the ship, and suggest activities to optimize their time in port. To assist with the dispatch of all shore excursions.
  • Maintain the system for handling shore excursion complaints. Ensure that all guests.

Restaurant Manager

Infood Society
06.2021 - 08.2022
  • Led a team of 14 in a high-traffic tourist district restaurant, focused on development and product research.
  • Successfully hosted and catered for private events, including food and beverage pairing events, boosting customer engagement and sales.
  • Honed sales techniques and customer service skills, enhancing the brand's reputation and revenue.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.
  • Implemented effective marketing campaigns to increase revenue and improve brand awareness.
  • Created new menu items based on customer feedback and industry trends.
  • Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
  • Assisted with kitchen preparation during peak times as needed.
  • Performed regular maintenance checks on equipment to ensure proper functioning.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.

Server

Various Employers
07.2020 - 06.2021
  • Delivered high-quality customer service in multiple high-paced restaurant environments.
  • Developed product knowledge and upselling techniques, contributing to increased sales and customer satisfaction.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Greeted customers, answered questions and recommended specials to increase profits.

Intern Chef/Line Cook

Fairmont Accor
07.2019 - 05.2020
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Cleaned food preparation areas, cooking surfaces, and utensils.
  • Stocked and restocked kitchen supplies as needed.
  • Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
  • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
  • Monitored product freshness and rotation dates to maintain quality assurance standards.
  • Assisted in prep work such as washing vegetables or butchering meat when needed.
  • Communicated effectively with other staff members regarding orders and menu changes.
  • Tracked inventory levels of all products used in the kitchen on a daily basis.
  • Ensured that all dishes were prepared according to recipe specifications.
  • Plated dishes according to restaurant presentation standards before delivering them to customers.
  • Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
  • Conducted regular maintenance checks on equipment ensuring proper functioning order.
  • Responded quickly to any customer complaints or concerns about their dining experience.
  • Worked closely with management team in order to meet budget goals while maintaining high quality standards.
  • Cooked multiple orders simultaneously during busy periods.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Set up workstations with needed ingredients, utensils and cooking equipment.
  • Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
  • Followed proper food handling methods and maintained correct temperature of food products.

Education

Level 2 Food Safety Catering - Culinary

Capsicum Culinary Studio
Port Elizabeth, Eastern Cape, South Africa
12.2019

High School Diploma - High School

D.F. Malherbe High School
Port Elizabeth, Eastern Cape, South Africa
12.2015

Level 2 Culinary Arts Principles - Culinary

Capsicum Culinary Studio
Port Elizabeth, Eastern Cape, South Africa
12.2015

Skills

  • Administrative Activity
  • Ambitious
  • Communication
  • Customer Engagement
  • Customer Needs Analysis
  • Customer Satisfaction
  • Customer Service
  • Financial Literacy
  • Focused
  • Knowledgeable
  • Market Research
  • Microsoft Excel
  • Microsoft Office
  • Microsoft PowerPoint
  • Persuasion
  • Problem Solving
  • Product Knowledge
  • Proven Ability
  • Rapport Building
  • Room Service
  • Sales Management
  • Sales Planning
  • Sales Process
  • Sales Targets
  • SAP
  • Public Speaking
  • Time Management
  • Leadership
  • Effective Communication
  • Strong interpersonal skills Proactive and self-motivated Exceptional organizational skills
  • Hybris
  • Social media Graphic design Microsoft Office Spreadsheets
  • Email communication
  • Kronos
  • Fidelio

Additionalinformation - Inroomdiningexperience

Provided exceptional in-room dining experience for up to 1,048 rooms, demonstrating the ability to sell and promote premium services.

Affiliations

  • Ballroom & Latin Dancing
  • Cyclist
  • Fitness Enthusiast
  • Traveling
  • Art
  • Photography

Languages

English
Proficient (C2)
C2
Afrikaans
Proficient (C2)
C2
Dutch
Upper Intermediate (B2)
B2

Accomplishments

  • Celebrity Edge 2024 | Captains Favorite Award for Best Service
  • Being a private chef for the WSL (World Surf League) in Jeffreys Bay 2021
  • Acknowledgement for exceptional guest service

Certification

  • Drivers license
  • Safe The Waves
  • Medical examination certificate
  • Standards of Training, Certification and Watchkeeping (STCW)

References

References available upon request.

Timeline

Destination Experience Specialist

Celebrity Cruise Liner
08.2022 - Current

Restaurant Manager

Infood Society
06.2021 - 08.2022

Server

Various Employers
07.2020 - 06.2021

Intern Chef/Line Cook

Fairmont Accor
07.2019 - 05.2020

Level 2 Food Safety Catering - Culinary

Capsicum Culinary Studio

High School Diploma - High School

D.F. Malherbe High School

Level 2 Culinary Arts Principles - Culinary

Capsicum Culinary Studio

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Dillon Jamneck