Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dillon Jarboe

Austin

Summary

Experienced with driving IT projects to successful completion through strategic planning and execution. Utilizes project management skills to coordinate cross-functional teams and manage project risks effectively. Track record of leveraging technical expertise to deliver high-quality solutions that meet business objectives.

Overview

7
7
years of professional experience

Work History

IT Project Manager

New Era Technology
02.2023 - Current
  • -Collaborated closely with cross-functional teams including sales, logistics, finance to streamline order processing and resolve any issues or discrepancies.
  • Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
  • Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results.
  • Negotiated contracts with vendors that led to cost savings while maintaining a high level of service quality.
  • Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
  • Optimized internal processes through regular review meetings with team members aimed at identifying areas for improvement.

Business Systems Analyst

Open Mortgage, LLC
02.2022 - 02.2023
  • -Develop and manage information systems and provide technical inputs to the project.
  • -Work closely with the business to understand problems and identify the work needed to implement future state solutions.
  • -Identify and manage solutions to increase productivity and collaboration.
  • -Validate business, functional and technical requirements.
  • -Understanding if requirements are complete, consistent, comprehensive, and feasible.
  • -Experience leading and organizing the work of the Systems Team.
  • -Maintain data integrity and reconcile data from multiple sources and systems.

Mortgage Operations Analyst

Bank of America
08.2018 - 02.2022
  • -Worked as back office research representative, supporting the home loan servicing department.
  • -Processed high-value monetary transactions between Demand Deposit, Mortgage, and Line of Credit accounts daily with balance error percentage rate of 0.00%
  • -Daily interaction with external customers and internal partners to service account requests and drive resolution of complex research issues.
  • -Complete analysis, research and resolution of varied problems related to Line Of Credit servicing on the ALS platform, including monetary transactions & account maintenance that are highly specialized or complex in nature.

Education

Bachelor of Business Administration -

University of North Florida
Jacksonville, FL
08.2019

Skills

  • Business Process Improvement
  • Production Support
  • Research and Analysis
  • Data Analysis
  • Client Relations
  • IT Service Management
  • Project management
  • Technical support

Timeline

IT Project Manager

New Era Technology
02.2023 - Current

Business Systems Analyst

Open Mortgage, LLC
02.2022 - 02.2023

Mortgage Operations Analyst

Bank of America
08.2018 - 02.2022

Bachelor of Business Administration -

University of North Florida

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