Dillon Lane
Great Falls,MT
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals. Versatile Assistant General Manager with 10 years of experience overseeing daily operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
Hardees/Arc Burger LLC
04.2021 - Current
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Assistant Manager
Little Caesars Pizza
01.2018 - 05.2021
- Developed strong working relationships with staff, fostering a positive work environment.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Launched quality assurance practices for each phase of development
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Psychology Major - Psychology
Bellevue University
Bellevue, NE03.2016
High School Diploma -
Great Falls High School
Great Falls, MT03.2012
Skills
- Budget Development
- Google Drive
- KPI Tracking
- Data Management
- Revenue Generation
- Inventory Control
- Change Management
- Sales Strategies
- Program Administration
Timeline
Assistant General Manager
Hardees/Arc Burger LLC
04.2021 - Current
Assistant Manager
Little Caesars Pizza
01.2018 - 05.2021
Psychology Major - Psychology
Bellevue University
High School Diploma -
Great Falls High School