Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Dillon Liberatore

Fern Park,FL

Summary

Pronouns: He/him

Dynamic and results-oriented professional with a proven track record at State Farm, where I excelled in analyzing problems and developing solutions. Skilled in research and critical thinking, I have a history of enhancing customer satisfaction and streamlining operations. Trained in CPR, my approach combines technical proficiency with exceptional interpersonal skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Internship Student

State Farm
05.2024 - 10.2024
  • Sorted, organized, and maintained files.
  • Sorted and organized files, spreadsheets, and reports.
  • Analyzed problems and worked with teams to develop solutions.
  • Prepared project presentations and reports to assist senior staff.

Customer Service Associate

Sandra's Cleaning Services
06.2021 - 08.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Trained new personnel regarding company operations, policies and services.

Tent Crew Member

Middletown Tents
06.2016 - 08.2020
  • Strapped items down over protective padding to secure throughout transportation.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Maintained clean, orderly work environment free of hazards.
  • Operated equipment while observing standard safety procedures.

Education

Associate of Science - Nursing

Seminole State College of Florida
Sanford, FL
08-2025

Associate of Arts - General Studies

Valencia College
Orlando, FL
05.2023

Skills

  • Research
  • Critical thinker
  • Job shadowing
  • CPR and AED
  • Customer service orientation
  • Problem-solving
  • Fast learner
  • Note-taking
  • Database management

Certification

  • Certified CPR and AED, American Heart Association - 11/23/2024 - 11/2026

Timeline

Internship Student

State Farm
05.2024 - 10.2024

Customer Service Associate

Sandra's Cleaning Services
06.2021 - 08.2024

Tent Crew Member

Middletown Tents
06.2016 - 08.2020

Associate of Arts - General Studies

Valencia College

Associate of Science - Nursing

Seminole State College of Florida

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Dillon Liberatore