Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dillon Matherne

Chattanooga,TN

Summary

Proven track record of enhancing team efficiency and customer satisfaction in a restaurant setting through expert cash handling and exceptional customer service. Skilled in training and mentoring, with a keen eye for detail, I excel in fast-paced environments, ensuring workplace safety and cleanliness. Achieved significant improvements in order preparation accuracy, contributing to a positive dining experience. Highly efficient cook/server well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

10
10
years of professional experience

Work History

Team Member

Lupi's Pizza
08.2024 - Current
  • Contributed to team success by completing jobs quickly and accurately.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Operated register to process payments and collect cash payment for order totals.
  • Maintained productive, efficient approach to all tasks.
  • Learned all required tasks quickly to maximize performance.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Assisted customers in selecting merchandise best suited to needs.

FOH/BOH Team Member

Moe's Original BBQ
03.2024 - 08.2024
  • Unloaded and stocked kitchen supplies.
  • Prepared food and drinks while following safe food handling procedures.
  • Removed garbage, compost, and recycling, and placed in designated container areas.
  • Performed shift side work as necessary to maintain kitchen output during peak service times.
  • Greeted customers with a smile to set the mood for an enjoyable dining experience.
  • Maintained and sanitized service stations, prep areas, and countertops.
  • Bussed tables, washed dishes and organized kitchen for prompt service.
  • Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.
  • Verified dishes were prepared according to restaurant recipes and quality standards.

BOH Line Cook

Mellow Mushroom
07.2023 - 03.2024
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Plated and presented all dishes to match established restaurant standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Prepared food items in compliance with recipes and portioning control guidelines.

FOH/BOH Team Member

The Goat
06.2021 - 03.2023
  • Unloaded and stocked kitchen supplies.
  • Prepared food and drinks while following safe food handling procedures.
  • Performed shift side work as necessary to maintain kitchen output during peak service times.
  • Safeguarded back-of-house staff by promoting adherence to health and safety regulations.
  • Checked food preparation and presentation to verify quality and consistency.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Trained new staff on food preparation and safety procedures.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items to enhance sales numbers.
  • Cultivated warm relationships with regular customers.
  • Served food and beverages promptly with focused attention to customer needs.

Pool Technician

Jim's Pools
08.2020 - 05.2021
  • Tested and balanced pool water to maintain safe and healthy swimming environment.
  • Inspected pool equipment and verified proper functionality to maintain safety standards.
  • Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
  • Assembled and disassembled filters for pool openings, closings and repairs.
  • Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
  • Educated customers in proper pool operation and maintenance.
  • Exercised strong knowledge of swimming pool motors, pumps and filtration systems to service and monitor pool and equipment.
  • Adjusted filter to circulate and remove small debris and foreign matter suspended in pool.
  • Conducted pool safety inspections and reported unresolved issues immediately.
  • Demonstrated courtesy, respect and professionalism to promote company values and customer care.
  • Maintained clean, safe and appropriately stocked company vehicle.
  • Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Trimmed cut or torn fabric using scissors or knives and stitched trimmed edges together.

FOH/BOH Line Cook

Longhorn Steakhouse
01.2019 - 02.2020
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Grilled meats and seafood to customer specifications.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.

FOH/BOH Team Member

Your Pie
04.2018 - 07.2019
  • Unloaded and stocked kitchen supplies.
  • Prepared food and drinks while following safe food handling procedures.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

FOH Team Member

The Bunganut Pig Pub and Eatery
02.2015 - 05.2018
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Helped guests at tables when in need of assistance.
  • Answered customers' questions, recommended items, and recorded order information.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Verified ID and payment preference of guests to make transactions faster and more flexible.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Processed orders and sent to kitchen employees for preparation.
  • Inspected dishes and utensils for cleanliness.

Education

High School Diploma -

Blackman High School
Murfreesboro, TN
05.2015

Skills

  • Cash Handling
  • Complaint resolution
  • Workplace Safety
  • Customer Service
  • Cleaning
  • Problem-Solving
  • Mechanically Inclined
  • Attention to Detail
  • Order Preparation
  • Training and mentoring
  • Positive Attitude
  • Facility Cleaning
  • Following Instructions
  • Teamwork and Collaboration

Timeline

Team Member

Lupi's Pizza
08.2024 - Current

FOH/BOH Team Member

Moe's Original BBQ
03.2024 - 08.2024

BOH Line Cook

Mellow Mushroom
07.2023 - 03.2024

FOH/BOH Team Member

The Goat
06.2021 - 03.2023

Pool Technician

Jim's Pools
08.2020 - 05.2021

FOH/BOH Line Cook

Longhorn Steakhouse
01.2019 - 02.2020

FOH/BOH Team Member

Your Pie
04.2018 - 07.2019

FOH Team Member

The Bunganut Pig Pub and Eatery
02.2015 - 05.2018

High School Diploma -

Blackman High School

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Dillon Matherne