Summary
Overview
Work History
Education
Skills
Timeline
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Dillon Messer

Rome,GA

Summary

Proven track record in enhancing customer satisfaction and exceeding sales targets at Shottenkirk Honda, showcasing strong vehicle assessment and exceptional communication skills. Adept at fostering team productivity and maintaining high standards of service, I excel in multitasking and organization, driving results through technical knowledge and a customer-centric approach.

Overview

12
12
years of professional experience

Work History

Service Advisor

Shottenkirk Honda
08.2022 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.

Crew Leader

Mohawk Carpet
08.2012 - 08.2022
  • Trained employees in time management and proper ways to complete job duties.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Monitored team members to verify work quality and address concerns.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
  • Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.
  • Developed a strong sense of teamwork among crew members through regular communication and team building activities.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
  • Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.
  • Ensured timely completion of projects by effectively allocating tasks and closely monitoring progress.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.
  • Settled crew member disputes by addressing problems quickly and providing successful mediation.
  • Provided expert guidance and support to crew members when faced with complex challenges or difficult decisions, fostering a solutions-oriented approach in the workplace.
  • Collaborated with management to develop strategies for achieving company goals, such as increasing efficiency or improving customer service.
  • Streamlined workflow processes to reduce downtime and increase overall productivity within the team.
  • Established and enforced policies and procedures to maintain high standards of work.

Education

High School Diploma -

Model High School
Rome, GA
05.2011

Skills

  • Customer Service
  • Computer Skills
  • Multitasking and Organization
  • Vehicle assessment
  • Strong Work Ethic
  • Listening Skills
  • Excellent Communication
  • Team player mentality
  • Technical knowledge
  • Handling Customer Complaints

Timeline

Service Advisor

Shottenkirk Honda
08.2022 - Current

Crew Leader

Mohawk Carpet
08.2012 - 08.2022

High School Diploma -

Model High School

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Dillon Messer