Summary
Overview
Work History
Education
Skills
Timeline
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Dillon Mullane

Waltham,MA

Summary

Proven excellence in customer service and cash handling, demonstrated through a commendable tenure at Jake N Joes. Skillfully managed high-volume tasks, ensuring guest satisfaction and maintaining seamless service flow. Achieved notable improvements in efficiency and customer feedback by fostering teamwork and mastering menu knowledge.

Overview

4
4
years of professional experience

Work History

Server

Jake N Joes
07.2022 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Food Runner Bar Back

City Streets
09.2020 - 05.2023
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
  • Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
  • Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
  • Increased customer satisfaction with quick and courteous food delivery.

Education

Yes -

Waltham High School
Waltham, MA

Bridgewater State University
Bridgewater, MA

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Cleanliness standards
  • Safe Food Handling
  • Menu Memorization
  • Food Running
  • Sales expertise
  • Food safety understanding

Timeline

Server

Jake N Joes
07.2022 - 08.2024

Food Runner Bar Back

City Streets
09.2020 - 05.2023

Yes -

Waltham High School

Bridgewater State University

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Dillon Mullane