Dillon Mullenix

Key Achievements

• Expanded into two new verticals within past 12 months, resulting in 84% growth in top-line revenue.
• Spearheaded establishment of progressive, industry-leading benefits structure.
• Successfully overhauled financial operations for three clients, generating staffing savings and implementing data-driven decision-making procedures.
  

Responsibilities

• Provide overarching leadership and guidance to consulting firm, shaping company culture, values, and ethical standards.
• Collaborate with clients to devise and execute strategic initiatives, business plans, and organizational transformations, addressing challenges and leveraging opportunities.
• Lead client engagements by understanding their needs, tailoring solutions, and managing relationships to ensure satisfaction and value delivery.
• Oversee consulting project execution, including planning, budgeting, resource allocation, and quality assurance, ensuring successful outcomes and client satisfaction.
• Analyze intricate business problems, interpret data, and develop innovative solutions and actionable recommendations to enhance business performance and competitive positioning.
• Offer strategic advice and guidance to clients on various business matters, including market analysis, competitive positioning, organizational design, and operational enhancement.
• Engage and collaborate with key stakeholders, including senior executives, board members, and external partners, aligning consulting efforts with organizational objectives.
• Stay updated on industry trends, best practices, and emerging technologies, contributing to thought leadership initiatives like whitepapers, webinars, and speaking engagements.
• Managed day-to-day business operations.

Key Achievements

• Developed and executed comprehensive business growth strategy with fellow principals, resulting in 7x increase in top-line revenue while maintaining above-industry-standard profit margins
• Established new team of 12 resources dedicated to transformative technical projects, facilitating acquisition of company's largest contract at the time.
• Held direct responsibility for over 60% of company revenue.
• Enhanced company financial operations to facilitate informed decision-making processes.
  

Responsibilities

• Provided comprehensive oversight of all operational facets, including human resources, financial management, and information technology.
• Formulated and executed strategic plans to drive business expansion, enhance market presence, and achieve organizational objectives.
• Led business development initiatives by nurturing relationships with key stakeholders and securing new consulting engagements.
• Acted as primary liaison for key clients, fostering strong relationships, understanding client needs, and ensuring delivery of superior consulting services.
• Offered leadership and guidance to consulting teams, including recruitment, staffing decisions, performance management, and professional development.
• Ensured timely and successful execution of consulting projects, meeting deadlines, budgetary constraints, and client expectations.
• Managed financial performance of firm, overseeing budgeting, forecasting, resource allocation, and profitability analysis.
• Implemented quality assurance processes to maintain high standards in consulting deliverables, conducting reviews and offering feedback to enhance performance.
• Identified and mitigated risks associated with consulting engagements, including project risks, client relationships, and regulatory compliance.
• Fostered collaboration with internal teams and external partners to leverage resources, share best practices, and drive business growth. Additionally, engaged in industry networking to cultivate relationships and identify new opportunities.
• Evaluated performance of consulting teams, individuals, and projects, providing feedback and coaching to drive continuous improvement.
  

Key Achievements

• Developed comprehensive strategy for migrating and integrating core systems into the cloud, supporting 400 employees and 2000 partners globally. This initiative facilitated deeper integration with Fortune 1000 clients and real-time data management for operations, complemented by detailed 5 and 10-year ROI analyses.
• Overhauled US-based supply chain operations to accommodate a global scope, concurrently enhancing profit margins.
• Strategically redeployed five technical teams to support launch of new global 24/7/365 operation, achieving an outstanding Net Promoter Score (NPS) of 87, comparable to industry leaders such as Costco and Apple.
• Collaborated closely with Chief Executive Officer (CEO) and Chief Operating Officer (COO) to innovate and implement best practices, steering company towards a performance-based model leveraging data-driven decision-making. Resulted in staff efficiencies, heightened customer satisfaction, and sustainable revenue growth.
• Implemented 9 key performance indicators (KPIs) spanning sales, marketing, and operations, providing daily insights to drive performance and guide investment decisions.
• Fostered collaboration between key sales and operational personnel to integrate sales workflows with supply chain, quote-to-cash, financial operations, and 3rd-party partner networks, enabling scalability, enhancing funnel visibility, and expediting contract finalization.
• Sponsored a successful enterprise project to implement cloud-based IT Service Management (ITSM) enabling execution of company's largest contact to date.

Responsibilities

• Provided strategic leadership and vision for six direct reports and 149 full-time equivalents (FTEs) across Engineering, Project Management Office (PMO), Managed Services, Information Systems, Global Partner Support, and Corporate IT systems.
• Oversaw corporate policy, change management, process improvement, software reliability, infrastructure uptime, information and data security, IT helpdesk, projects, and corporate metrics.
• Ensured timely evaluation, communication, and execution of system and process changes by expertly leading company's Change Management Board.
• Exercised direct influence over $39M+ of annual expenditure.
  

Key Achievements

• Spearheaded and implemented strategic business plan, resulting in 12x increase in top-line revenue over 7-year period.
• Enhanced service delivery model and provided coaching to team of professionals, culminating in outstanding client retention rate of 98.3%.
• Pioneered development of repeatable and scalable business models, facilitating introduction of two additional service offerings and managing $275 million Assets Under Advisement (AUA).
• Drove financial performance, bolstered company reputation, and ensured unparalleled client satisfaction, ultimately facilitating successful firm sale with above-industry-average multiple (2.8x top-line revenue).

Responsibilities

• Oversaw all aspects of profit and loss management, annual strategic planning, and objective setting to align with organizational goals and objectives.
• Accountable for daily operational oversight, including personnel management, technology integration, contract administration, and budgetary control.

• Strategically managed and deployed technical staff for projects
• Draded, coordinated, and disseminated request for proposals on behalf of the company and strategic partners
• Engagement Manager for Enterprise Porjolio Management system at Department of Informa/on Services.

• Assumed full responsibility in managing the agency-wide IT portfolio and security program, as well as disaster recovery plan
• Provided effectual guidance to executive management on IT policy, project scope, plans, priorities, and impacts
• Functioned effectively as agency lead for Statewide Business Portal project and technical lead for statewide initiatives, including Human Resource Management System (HRMS), SmartBuy, and legislative implementation of Office of Archeology and Historic Preservation (OAHP).

• Developed and implemented a scalable project management methodology within eight months of being hired
• Project Manager for cross agency initiative and team of 9+ FTE's charged with revamping the Variable Data Program which was identified in the agency strategic plan as one of three critical agency growth areas
• Developed and chartered an agency wide Business Process Reengineering effort to analyze, prioritize, and ultimately provide a strategic direction for mission critical systems
• Mentored agency project and initiative leads in project management techniques and tools
• Established and oversaw core software governance team to ensure effective adoption existing systems
• Accountable for completion of the Agency IT Portfolio.

Key Achievements

• Led an enterprise project to establish a fully managed document production environment, setting standards, SLAs, and life-cycle protocols, resulting in a 9% reduction in costs.
• Managed a cross-agency initiative and a team of over 9 FTEs, successfully revitalizing the Variable Data Program and achieving a 22% year-over-year revenue growth.
• Implemented Disaster Recovery Plans, Business Continuity Plans, and IT Security Programs for enterprise organizations.
• Pioneered an innovative IT convenience contract involving over 75 technical vendors, slashing procurement time by 80%.
• Initiated and led an agency-wide Business Process Re-engineering effort to analyze, prioritize, and provide strategic direction for mission-critical systems.
• Developed and executed organization-wide IT operations strategy, encompassing tactical and strategic planning and execution.
• Devised strategy and served as Project Manager for the agency's web presence and content management initiative, connecting over 90 programs and enhancing collaboration.
  

Responsibilities

• Provided strategic guidance to executive management on IT policy, project scope, plans, priorities, and impacts.
• Evaluated, prioritized, and oversaw mission-critical systems through organization-wide business process re-engineering efforts.
• Mentored agency project and initiative leads in effective project management techniques and tools.
• Oversaw day-to-day operations of the division, including budgeting, personnel management, communications, and client service delivery.
• Advised executive management on IT policy, project scope, plans, priorities, and impacts.
• Managed IT portfolios and technical budgets, handling annual spends of up to $90M for various organizations.
• Provided leadership, coaching, and career development for multiple teams ranging in size from 3 to 26 staff members.
• Led the strategic planning for the Statewide Business Portal project and served as the technical lead for statewide initiatives, such as HRMS, SmartBuy, and the legislative establishment of OAHP.
  
  

• Responsible for developing an ultimately managing an agencywide IT operations strategy for the Information Services Division including both tactical and strategic planning and execution
• Managed day to day operations of division for the CIO including budget, personnel, communications, technical services and various other operational areas
• Advised executive management regarding IT policy, project scope, plans, priorities, and impacts
• Responsible for delivering the agency-wide IT Portfolio, Disaster Recovery Plan and IT Security Program.