DILLON NGO

Main Responsibilities:

• Wrote, revised, and executed test plans for pre-release versions of software builds
• Platforms compatibility testing for Steam, PC, PS5, Xbox One, and Switch coverage
• Performed daily smoke check for build and feature stability and gameplay balance
• Posted daily notifications for build status and critical priority issue alerts
• Assessed product functionality against design documentation for iteration and clarity
• Used established and ad-hoc forms of testing to catch issues in art, UI/UX, menus, text, audio, main path gameplay, and side content
• Researched and generated detailed bug reports concisely and accurately with easy reproduction steps
• Verified fixes applied by developers (bug regression) for each relevant changelist submission
• Updated and helped maintain an efficient, organized project bug database

Peripheral Responsibilities:

• Provided suggestions and ideas for game balancing in PVP and Co-op modes
• Researched and delivered reports on existing and experimental mechanics
• Conducted and oversaw playtests on builds player experience and stability feedback
• Acted as a regular point of contact for QA reference on needs and issues
• Created confluence pages with detailed guides regarding testing features
• Helped with video captures for demo reels and prototype pitches

Platform Experience:

• Tested the application, functionality, and usability of PlayStation hardware and firmware
• Experienced a variety of software games and genres on different engines with multiple Game Development Studios
• Familiar with PS Vita, PS3, PS4, PS5, and PS VR consoles and hardware
• Supporting PS2 port titles to PS4 which were emulated in high-definition
• Checked Trophies, Remote Play, and Share Play and Backwards Compatibility
• Using websites, mobile apps, and the digital TV streaming service PS Vue

QA Experience:

• Reported over 10,000 issues on 25 different projects over a 7 year period on DevSuite and JIRA
• Experience with multiple Android and iOS devices for phones and tablets
• Collaborated with all parties to ensure smooth sprint and milestone goals
• Worked as a core member, support, patches, and in playtests in consecutive and simultaneous timelines
• Troubleshot common issues for public users on website and social forums
• Project documentation and information sharing on Confluence