Dillon Nguyen
CHINO HILLS,CA
Summary
Motivated and detail-oriented aspiring IT professional with a strong passion for technology and problem-solving. Eager to apply foundational knowledge in technical support and system troubleshooting while continuously learning and growing within the field. Known for a proactive approach, strong work ethic, and the ability to utilize available resources to find solutions. Committed to delivering excellent service and contributing to team success in fast-paced IT environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Automated Systems Technician
Department of Public Health
02.2025 - Current
- Imaged, configured, and prepared computers for deployment across multiple programs, ensuring all systems met organizational standards and were fully operational.
- Delivered in-person technical support to end users, resolving hardware, software, and network-related issues in a timely and efficient manner.
- Created, tracked, and updated support tickets using DPH help desk system, thoroughly documenting incidents and troubleshooting procedures.
- Proactively followed up on open tickets and implemented solutions to minimize system downtime and enhance end-user satisfaction.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
Field Service Technician
Riverstreamz
10.2024 - 11.2024
- Troubleshot equipment issues for end users, ensuring swift resolution and minimal downtime.
- Escalated complex issues to level 2 Technicians as necessary, ensuring timely support and resolution.
- Collaborated with vote center lead to ensure smooth operations.
- Conducted routine maintenance and inspections on equipment to ensure optimal performance and reliability.
- Documented service activities and technical procedures, contributing to the knowledge base and improving future efforts.
- Diagnosed and troubleshot hardware, software, and network issues.
Busser/Runner
Slurpin’ Ramen Bar
09.2018 - 01.2019
- Provided exceptional customer service by addressing inquiries with professionalism and ensuring a positive experience with each interaction.
- Coordinated effectively with servers and kitchen staff to streamline operations and promptly resolve customer inquiries to enhance service excellence.
- Diagnosed and resolved issues with POS system, regarding connectivity, software, and hardware problems.
Education
Bachelor of Science - Computer Information Systems
California State Polytechnic University, Pomona
Pomona, CA05-2024
Skills
- Proficient in Windows 10/11
- Experienced with Microsoft 365 applications
- Active Directory
- Technical troubleshooting
- Experience with ticketing software
- Experience with imaging systems
Certification
- Google Cybersecurity Certificate
- AWS Certified Cloud Practitioner
Timeline
Automated Systems Technician
Department of Public Health
02.2025 - Current
Field Service Technician
Riverstreamz
10.2024 - 11.2024
Busser/Runner
Slurpin’ Ramen Bar
09.2018 - 01.2019
Bachelor of Science - Computer Information Systems
California State Polytechnic University, Pomona
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