Dillon OConnor
Louisville,CO
Summary
Dedicated customer service and sales professional knowledgeable about preparing, packaging and stocking different cannabis products. Adept at working quickly and maintaining security while meeting high demand. Excellent interpersonal, communication and time management skills.
Overview
4
4
years of professional experience
Work History
Packaging Specialist
Green Dot Labs
08.2023 - Current
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Operated tape machines, scales and label printers to package items correctly.
- Inspected products before packaging to prevent shipping defective and damaged goods to customers.
- Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
Lead Budtender
Boulder Wellness Center
03.2023 - 08.2023
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Sold flower, concentrates and edibles in fast-paced environment.
- Restocked supplies and arranged displays.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Weighed, prepared and packaged different types of products.
- Read industry publications to maintain knowledge on current and future bud trends.
- Packaged regulated products in appropriate exit containers.
- Checked guests' photo identification for validity and age requirements.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
Budtender/Receptionist
Ajoya
07.2022 - 04.2023
- Provided customers with detailed explanations of different marijuana strains while following laws and regulations for selling retail cannabis
- Offered exceptional customer service while promoting the company brand and educating customers on the company's mission and values
- Advising customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis
- Processing customers' payments through Point of Sale (POS) system
- Ensuring that the dispensary is clean and well-organized at all times
- Educating customers on the safe use of their selected cannabis products
- Correctly weighing, packaging, and labeling cannabis products as required
- Checking customers' identification documents to verify that they are of legal age
- Taking inventory of cannabis products and ensuring that the sales floor is adequately stocked.
Client Care Specialist
Louisville Family Animal Hospital
12.2021 - 03.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Entered data from pet records and office visits into computer system.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Maintained office and waiting room, keeping common areas clean and tidy.
Receptionist
Fox Memorial Clinic
08.2019 - 10.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information
- Managed multiple tasks and met time-sensitive deadlines
- Organized, maintained and updated information in computer databases
- Collected and distributed messages to team members and managers to support open communication and high customer service
Education
Bachelor of Arts - Sound Engineering
Emerson College
Boston, MAAssociates - General Studies
Manchester Community College
Manchester, CT05.2019
High School Diploma -
Tilton School
Tilton, NH05.2012
Skills
- Excellent Written and Verbal Communication
- Goal-Driven
- Positive Customer Engagement
- Brand Awareness
- Product Promotion
- Flower Packaging
- Customer Service
- Marketing
- Data Entry
- Time Management
- Troubleshooting
- Production Design
- Opening/Closing Procedures
- Retail Metrics and Goals
- Item Ticketing and Pricing
- Loss Minimization
Timeline
Packaging Specialist
Green Dot Labs
08.2023 - Current
Lead Budtender
Boulder Wellness Center
03.2023 - 08.2023
Budtender/Receptionist
Ajoya
07.2022 - 04.2023
Client Care Specialist
Louisville Family Animal Hospital
12.2021 - 03.2022
Receptionist
Fox Memorial Clinic
08.2019 - 10.2020
Bachelor of Arts - Sound Engineering
Emerson College
Associates - General Studies
Manchester Community College
High School Diploma -
Tilton School
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