Dillon Pearson
Francis Creek,WI
Summary
Adaptable professional with a proven track record in dynamic environments, specializing in training curriculum development and delivery for diverse stakeholders. Demonstrated expertise in enhancing knowledge retention and application through tailored educational programs. Committed to continuous learning and adept at change management, ensuring high performance amid evolving challenges. Recognized for exceptional interpersonal skills and a strong work ethic, capable of thriving both independently and within teams.
Overview
8
8
years of professional experience
Work History
Senior Data Analyst
Walmart
Bentonville (Remote), AR
11.2023 - Current
- Conduct quality assurance reviews of appeal submissions from deactivated Spark Driver platform users to ensure consistency and accuracy
- Investigate claims of wrongful deactivation, ensuring adherence to process, and take corrective actions, including user reactivation when necessary
- Analyze appeal outcomes to identify trends and propose improvements to user terms of use
- Collaborate with the data analyst team to maintain consistent quality assurance standards across the group
- Develop training materials and process documentation to ensure alignment on updated practices and procedures
- Manage and track over 75 cases daily, ensuring timely resolution in accordance with Service Level Agreements
- Contribute insights during weekly interdepartmental meetings, addressing concerns and proposing solutions to optimize workflow
- Maintain and update Excel spreadsheets, applying formulas to track user data for the analysis team
Talent Acquisition Team Lead
Cielo
Brookfield (Remote), WI
12.2021 - 09.2023
- Outlined, developed, and coordinated training for new joiners to the team to ensure they can complete their jobs effectively
- Provided daily coaching and direction to a team of up to 15 Talent Acquisition Coordinators, including leading team meetings, prioritizing work objectives, and coordinating additional training to meet regular targets
- Maintained effective communication to continuously elicit feedback from team members and utilized reporting to work towards process improvements
- Assisted in the development of process documents to ensure that current practices are outlined to provide clarity and consistency of processes
- Developed and ran reports to ensure accuracy of data across multiple tracking systems and provide recommendations for process improvements
- Collaborated with colleagues and stakeholders to provide regular updates and rationale for day to day operations
- Developed and maintained shared tracking system to provide access and update information for candidate pipeline utilizing Excel spreadsheets and smart formulas and formatting
- Audited and rectified data between multiple databases to ensure compliance and accuracy
- Served as the first line of escalation to respond to challenges and questions that arise
- Supported a candidate pipeline of over 70 client markets and up to 100 candidate offers per day through a series of high-level reporting, excel formulas, daily audits, and proper forecasting mechanisms
Special Projects Coordinator
South Dakota State University
Brookings, SD
06.2021 - 12.2021
- Organized and oversaw three-day move in process for on-campus student population including coordination and training of volunteer, professional, and student staff
- Gathered, compiled, and analyzed feedback data from students and staff members to provide recommendations on improvements to historic practices for move-in coordination and new student programming efforts
- Planned and implemented Meet State programming initiatives to help familiarize students with campus resources and increase engagement
- Coordinated Early Drop N Go Move In process to allow students to move belongings into residence halls prior to mass move-in
- Provided leadership to Housing and Residential Life Operations work group with focus on streamlining and centralizing regular processes throughout academic year
- Led Meet State Coordination group consisting of campus partners across different functional areas within the university to ensure buy-in and support for programming initiatives
- Supported student communication initiatives through distribution of summer biweekly newsletter to all on campus students
- Facilitated Zero Credit Initiatives process to follow up with unregistered students to ensure that they met credit requirements to live in on-campus housing
Assistant Director of Residence Life
Dakota State University
Madison, SD
07.2017 - 06.2021
- Developed and implemented training curriculum for Department of Residence Life staff and campus partners to develop skills for responding to situations and completing job duties including soft skill development, on the job, and advanced skills training
- Created Training manual and SOP Documents to outline processes and ensure consistency of material provided
- Trained, Supervised, and evaluated three professional staff members responsible for the supervision of 24 student staff members
- Provided leadership to Residence Life Department to respond to situations and create procedures and practices based on experience and knowledge of campus population
- Assisted in the process for evaluating need of new residential facilities and provide input on how best to design spaces based on student needs
- Developed and implemented policies to respond to COVID-19 and challenges associated with the pandemic
- Oversaw the management and operation of eleven residential housing facilities with over 700 residents
- Facilitated weekly staff meetings to maintain open communication and provide additional training on various topics
- Responded to complaints and issues from students, parents, and other stakeholders while maintaining good customer service
- Managed emergency housing protocols to provide housing for students who lost housing due to flooding in Madison community
Education
MS - Higher Education Administration
University of Kansas
Lawrence, Kansas05.2013
BS - General Studies
University of South Dakota
Vermillion, South Dakota05.2011
Skills
- Data analysis
- Project management
- Process improvement
- Interpersonal skills
- Quality assurance
- Database management
- Data visualization
- Excel formulas
- Professional training
- Build training manuals
Committees
- Residence Hall Director Recruitment and Selection Committee Chair - South Dakota State University
- Housing Accommodations Committee Chair – Dakota State University
- COVID-19 Task Force – Dakota State University
- Communications Committee Chair – Upper Midwest Region of the Association of College and University Housing Officials (UMR-ACUHO)
- Student Staff Selection Committee – University of Nebraska-Lincoln
- Student Staff Training Committee – University of Wisconsin-Madison
- Graduate Staff Recruitment & Selection – University of Kansas
Timeline
Senior Data Analyst
Walmart
11.2023 - Current
Talent Acquisition Team Lead
Cielo
12.2021 - 09.2023
Special Projects Coordinator
South Dakota State University
06.2021 - 12.2021
Assistant Director of Residence Life
Dakota State University
07.2017 - 06.2021
MS - Higher Education Administration
University of Kansas
BS - General Studies
University of South Dakota
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