Dillon Reed
Philadelphia,PA
Summary
Dynamic leader and quick learner with a proven track record at Blue Touch Inc, where I enhance customer satisfaction and streamline operations. Skilled in conflict resolution and order management, I excel in high-pressure environments, ensuring both efficiency and high-quality service delivery as seen by being able to work at Xfinity live the busiest bar in all of Philadelphia.
Overview
6
6
years of professional experience
Work History
Food Runner/Busser
Xfinity Live
11.2024 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Manager
Blue Touch Inc
05.2022 - 07.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Life Guard
YMCA
11.2018 - 08.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
No Degree - Major Political Science Minor Sociology
Temple University
Philadelphia, PA06-2026
No Degree - Major Political Science
Moravian University
Bethlehem, PA05-2021
Skills
- Quick learner
- Strong work ethic
- Conflict Resolution
- Leadership
- Decision Making
- Time Management
- Attention to Detail
- Critical Thinking
- Complex Problem Solving
- Order management
- Efficient movement
- Sense of urgency
- Closing duties
- Kitchen communication
- Teamwork and collaboration
Timeline
Food Runner/Busser
Xfinity Live
11.2024 - Current
Manager
Blue Touch Inc
05.2022 - 07.2024
Life Guard
YMCA
11.2018 - 08.2021
No Degree - Major Political Science Minor Sociology
Temple University
No Degree - Major Political Science
Moravian University
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