Summary
Overview
Work History
Education
Skills
Certification
Software
Accomplishments
Languages
Interests
Timeline

Dillon Sherwood

Holtsville,NY

Summary

Contributing substantial value to an organization involves operating with professionalism, integrity, and a focus on driving profitability. Dedicated to consistently surpassing expectations, fostering personal growth, and delivering outstanding outcomes for employers. Seeking an engaging position that offers fresh and diverse challenges to leverage skills, expertise, and past accomplishments.

Overview

8
8
years of professional experience
9
9
Certificates

Work History

Assistant Store Manager

Aldi
Medford, New York
02.2023 - Current
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Analyzed KPI reports to identify opportunities for growth, implemented action plans that drove measurable improvement in sales and labor.
  • Assisted Store Manager in interview process of prospective employees and provided feedback.
  • Led initiatives that reduced store loss and improved inventory accuracy by 2%, positively impacting store profits.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Developed innovative and creative merchandise displays to drive point-of-sale purchases.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Traveled to multiple locations when needed to support company operations.
  • Played a key role in the development and successful launch of multiple new stores.

Team Lead

Aldi Grocery Store
Lake Grove, New York
03.2022 - 02.2023
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Collaborate with team members and communicate clearly to store management team.
  • Collaborate with management team in creating 2-3 planograms for special displays.
  • Provide feedback to management on all products, inventory losses, scanning errors, and general issues.
  • Worked different zones to provide optimal coverage and meet production goals.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.

Associate

Aldi Grocery Store
Lake Grove, New York
02.2021 - 03.2022
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Managed customer relations through communication and helpful interactions.
  • Worked varied hours to meet seasonal and business needs.
  • Provided product price information to customers.
  • Created solutions for customers to satisfy specific needs, quality and budget.
  • Used POS system to process sales, returns, online orders, and gift card activations of over 100 customers daily.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Operations Technology Person

McDonald's Corporation
Farmingville, New York
10.2020 - 01.2021
  • Applied effective time management techniques to meet tight deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Troubleshoot point-of-sale technology issues.
  • Customized and repaired technology based on staff requests.
  • Performed certain self-installations and OS upgrades.
  • Stayed up to date with communications, training, documentation, and knowledge refresh programs.
  • Kept the operator informed about changing technology landscape during weekly meetings.

Department Manager

McDonald's Corporation
Farmingville, New York
01.2020 - 10.2020
  • Worked actively with Store manager to create daily and weekly sales plans based on weekly sales trends.
  • Reduced store losses by 5% and implemented strategies to promote better habits.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Communicated with managers of other departments to maintain transparency.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Developed and managed department budget to monitor financial performance and minimize expenses.
  • Worked with the store manager to determine the potential areas where improvements could be made.
  • Reviewed and released weekly payroll.
  • Trained new department managers to meet store standards.

Shift Manager

McDonald's Corporation
Farmingville, New York
06.2018 - 01.2020
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.

Crew Member

McDonald's Corporation
Farmingville, New York
06.2017 - 06.2018
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Took orders, prepared meals, and collected payments.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Became familiar with products to answer questions and make suggestions.
  • Assisted other team members to achieve goals.

Education

A.S - Cyber Security

Suffolk Community College, Selden, New York
09.2018 - 2020.06

Skills

Relationship building and management

Certification

Google, Introduction to Git and GitHub, 2022

Software

Python

Workforce

GitHub

Visual Studio code

Microsoft Office

Accomplishments

  • Played a key role in launching 6 new Aldi store locations over 5 years, ensuring successful openings through team training, operational setup and KPI alignment.
  • Improved store KPI's in sales,shrink reduction, and customer satisfaction through team coaching.
  • Managed and develop a team of 12+ employees, fostering a culture of accountability and operational excellence.
  • Reduced waste and improved inventory accuracy, contributing directly to store profits.

Languages

English
Full Professional

Interests

Sports

Coding

Cars

Timeline

Assistant Store Manager - Aldi
02.2023 - Current
Team Lead - Aldi Grocery Store
03.2022 - 02.2023
Associate - Aldi Grocery Store
02.2021 - 03.2022
Operations Technology Person - McDonald's Corporation
10.2020 - 01.2021
Department Manager - McDonald's Corporation
01.2020 - 10.2020
Suffolk Community College - A.S, Cyber Security
09.2018 - 2020.06
Shift Manager - McDonald's Corporation
06.2018 - 01.2020
Crew Member - McDonald's Corporation
06.2017 - 06.2018

Similar Profiles

CREATE PROFILE
Dillon Sherwood